Lilly Mancini
Warwick, Warwick,England
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Friendly Front of House Hostess with knack for creating welcoming and enjoyable customer experiences. Skilled in managing reservations, coordinating events, and handling guest inquiries to ensure smooth operations. Known for enhancing guest satisfaction and fostering positive atmosphere in busy hospitality settings.
Overview
4
4
years of professional experience
Work history
Nandoca
Nando’s
Warwick, Warwick, England
01.2022 - Current
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Improved efficiency and productivity by acquiring new skills.
- Completed customer orders with speed and accuracy.
- Applied positive customer service approach to increase satisfaction levels.
- Directed and supervised front-of-house operations, upholding company standards.
- Managed effective coordination with front-of-house staff during busy meal services.
- Maintained professional communication with front-of-house staff, enhancing team coordination.
Education
GCSEs -
Aylesford school
United Kingdom 09/2016 - 05/2021
Skills
- Calm under pressure
- Problem-solving
- Communication skills
- Public speaking
- Team building
- Leadership
- Allergen awareness certification
- Order taking proficiency
- Restaurant equipment use
- Responsible money handling
- Adaptability in peak hours
- Patience and composure
- Hospitality mindset
- Hospitality etiquettes
- Multitasking efficiency
- Patience with difficult customers
- Customer Service
Timeline
Nandoca
Nando’s
01.2022 - Current
GCSEs -
Aylesford school
09/2016 - 05/2021