Lilly Hevingham

- Confidently complete end to end delivery of 1G products

- Have analytical and technical problem solving skills to diagnose and resolve technical issues throughout the process especially when dealing with CSG installs.

- Managing and progressing both 1st and 3rd party wayleaves by implementing CI tools and techniques.

- Lead on high priority EE WSE-MEAS Project sites - providing regular updates and weekly calls with the customer EE to discuss site progression

- Working with OR daily to establish groundwork is in place to ensure the circuits are delivered in an efficient and timely manner.

- Managing ECC approval/queries and raising POs if required

- Handling and organising locken escorts and ILOQ access requests / raising permit requests

- Raising escalations into OR using the full CSP process - General enquiry – Escalation – HLE – Duty Manager

- Proactively organising my workload by using customer reports daily and setting regular chase dates to keep the customer directly informed in an effective, efficient and timely manner.

- Maintaining excellent working relationships with our customers through regular communication via calls and emails.

- Fully trained in all aspects of 1G delivery, I can manage all sections of the order journey.

- Collaborated with team members to achieve target results.

- Managed complaints with calm, clear communication and problem-solving.

- Engaged with customers to better understand needs and deliver excellent service.

- Built and maintained courteous and effective working relationships.

- Demonstrated consistent hard work and dedication to achieve results and improve operations.

- Trained and mentored employees to maximise team performance.

As a Retail Assistant, my main responsibilities were:

• Achieve high customer satisfaction ratings through exceptional customer service.

Assist customers in finding products and provide product recommendations.

• Hand customer complaints and resolve issues to ensure customer loyalty.

• Work closely with the store team to achieve sales targets and contribute to the overall success of the business.

• Greeted customers with warmth and enthusiasm, enhancing positive in-store experiences.
• Engaged customers in conversation to offer helpful product and purchase support.
• Worked flexibly across different departments, adapting to varying tasks and responsibilities as needed.