Summary
Overview
Work history
Education
Skills
Hobbies and Interests
Timeline
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Lilly Gregory

Eastleigh,Hampshire

Summary

I am a passionate and disciplined third-year (LLB) law student with a strong academic background and a profound interest in business. My proven ability to analyse and solve complex legal issues has excelled since starting my degree and in return I now have the ability to apply critical thinking to improve complications. I hope that using my skills in conducting legal research, collabarating in a team and solving exremely complex issues will land me in a role surrounding business strategy and operations.

Overview

4
4
years of professional experience

Work history

Ipswitch Crown Court
  • Work experience

Lacey's Solicitors
  • Work experience

Client advisor

Citizens Advice Southampton
Southampton, Hampshire
01.2023 - 10.2024
  • Enhanced customer satisfaction by promptly addressing concerns and providing solutions.
  • Determined financial situation of clients by gathering and analysing financial documentation.
  • Navigated challenging conversations calmly, retaining client trust during difficult circumstances.
  • Handled sensitive information discreetly; upheld strict confidentiality norms.

Shop Assistant

Tesco Express
Eastleigh
06.2022 - 10.2024
  • Ensured customer satisfaction by providing attentive service and handling complaints professionally.
  • Promoted sales and special promotions to increase store revenue.
  • Improved product visibility with strategic shelf arrangements.


Waitress

Nandos
Eastleigh
11.2021 - 12.2023


  • Utilised professional communication skills to resolve customer complaints.
  • Ensured smooth restaurant operation by effectively managing reservations system.
  • Advanced team efficiency by assisting in training new waitstaff members.
  • Provided recommendations on specials or seasonal offerings for increased sales revenue.




Sandwich Artist/Shift Manager

Subway Franchise
Eastleigh
06.2020 - 11.2021


  • Handled cash transactions, ensuring accurate exchange and secure storage.
  • Managed all aspects of daily operations whilst on duty.
  • Handled customer complaints efficiently to maintain high levels of satisfaction.
  • Fostered a positive work environment through effective leadership skills.

Education

The University of Winchester
Winchester, So22 5HT
09.2022 -

GCSEs -

Crestwood Community School
Eastleigh, So50 5EL
09.2015 - 03.2020

Barton Peveril Sixth Form College
Eastleigh, SO50 5ZA
09.2020 - 06.2022

Skills

  • Efficient reader
  • Confident when communicating
  • Cooperation with those I'm working with
  • Fast thinking
  • Financial knowledge and skills
  • Analytical skills
  • Excel/PowerPoint/Word
  • Time-management
  • Impeccable customer service skills
  • Strong presenting skills
  • Research skills
  • Leadership
  • Strategic planning

Hobbies and Interests

Outside of University and work, I thoroughly enjoy attending the gym 6 times a week and take delight in socialising with my friends and family whenever possible. I also volunteer at Citizens Advice where I have been able to provide information on a range of issues including financial, business, housing and more. 

Timeline

Client advisor

Citizens Advice Southampton
01.2023 - 10.2024

The University of Winchester
09.2022 -

Shop Assistant

Tesco Express
06.2022 - 10.2024

Waitress

Nandos
11.2021 - 12.2023

Barton Peveril Sixth Form College
09.2020 - 06.2022

Sandwich Artist/Shift Manager

Subway Franchise
06.2020 - 11.2021

GCSEs -

Crestwood Community School
09.2015 - 03.2020

Ipswitch Crown Court

Lacey's Solicitors

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Lilly Gregory