Lilly Barrass Jones
Cowbridge ,South Wales
Summary
With solid foundation in communication and conflict resolution, I excel in maintaining calm and composed demeanour in high-pressure situations. My background in customer service and team coordination highlights my ability to build rapport and manage challenging dynamics effectively. I am committed to fostering safe and respectful environment, demonstrating empathy and fairness in all interactions.
Overview
2
2
Languages
4
4
years of professional experience
Work History
Prison Officer
HMP Parc
Bridgend
01.2025 - 07.2026
- Built professional relationships with prisoners through active listening and respect.
Gave clear instructions to support safe, consistent day-to-day routines.
Communicated effectively with colleagues and other professionals to coordinate actions. - Conflict resolution: De-escalating tense situations, managing challenging behaviour, and resolving conflict calmly and safely.
- Safeguarding: Recognising signs that someone was vulnerable or at risk, reporting concerns appropriately, and following safeguarding procedures.
- Observation and assessment: Monitoring behaviour, identifying changes in mood or wellbeing, and recognising when someone needed additional support or intervention.
- Teamwork: Working closely with prison officers, healthcare staff, mental health teams, and other professionals to ensure safety and wellbeing.
- Remain calm under pressure, managing stressful situations with professionalism.
- Decision-making: Assessing risks, making quick decisions in emergencies, and following policies and procedures.
- Empathy and professionalism: Treating individuals with dignity and respect while maintaining professional boundaries.
- Record keeping: Completing reports accurately, documenting incidents, and maintaining confidential records.
- Time management: Managing routines, supervising activities, and prioritising tasks throughout the day.
- Security awareness: Conducting searches, maintaining security procedures, and responding appropriately to alarms or incidents.
- Emergency response: Responding to medical emergencies, self-harm incidents, violence, or other critical situations while following established procedures.
Supermarket Cashier
Filco Supermarket
Cowbridge
10.2022 - 11.2024
- Served customers at tills and processed purchases accurately for each transaction.
Completed shop-floor tasks, including cleaning reduced-stock sections and restocking areas.
Supported customers with questions, replenishment requests, and daily store help.
Education
Diploma of Higher Education - Uniformed Protective Services
Bridgend College
Bridgend2023
GCSEs - Mathematics
Cowbridge Secondary School
Cowbridge2021
GCSEs - English Language
Cowbridge Secondary School
Cowbridge2021
GCSEs - Welsh
Cowbridge Secondary School
Cowbridge2021
GCSEs - Health, Social and Childcare
Cowbridge Secondary School
Cowbridge2021
GCSEs - Numeracy
Cowbridge Secondary School
Cowbridge2021
Skills
- Conflict resolution
- Risk assessment
- Emergency response
- Security awareness
- Professionalism
- Communication effectiveness
- Decision making
- Active listening
- Physically and mentally resilient
- Positive attitude
- Customer service excellence
- De-escalating behaviour
- Verbal communication
- Relationship-building
- Resilience and patience
- Organised
- Health and Safety Compliance
- Critical-thinking
- Negotiation
Languages
English
Advanced
C1
Welsh
Intermediate
B1
Interests
- Health and Fitness - I enjoy attending the Gym
- Music - I enjoying listening to music and attending concerts
- Spending time with Family and Friends
- Walking and exploring outdoors
- Learning new things
Timeline
Prison Officer
HMP Parc
01.2025 - 07.2026
Supermarket Cashier
Filco Supermarket
10.2022 - 11.2024
Diploma of Higher Education - Uniformed Protective Services
Bridgend College
GCSEs - Mathematics
Cowbridge Secondary School
GCSEs - English Language
Cowbridge Secondary School
GCSEs - Welsh
Cowbridge Secondary School
GCSEs - Health, Social and Childcare
Cowbridge Secondary School
GCSEs - Numeracy
Cowbridge Secondary School