Lillie-May Prescott

Reporting to the engineering operations director for all engineering administrator and finance duties. In charge of raising all procurement POs and managing work orders on both vendor and client systems, Providing planned maintenance stats to engineering management daily to ensure all planned maintenance is within SLA and ensuring all priority works are scheduled in seeing them through till completion,

Monitoring BIRS on behalf of the critical engineering team and ensuring an up to date tracker is completed on a daily basis and these are closed within their SLAs, Ensuring contractor job reports are received in a timely manor and ensuring evidence is uploaded into client database for auditing purposes and operational assessment at Citigroup Centre, Ensuring all suppliers are ahearing to and working towards Citi Standards, Ensuring that all engineering projects comply with relevant regulations, standards, and safety protocols.

Managing the Bank Street site of 8 fully serviced floors whilst the international headquarters tower is being refurbished. This involved implementing effective operational processes, driving change and service levels.

Leading a team of community managers to support the daily provisions of both hard & soft services by the landlord ensuring operational excellence, contributing to well-functioning facilities.

Assisting the client with operational strategy and delivery, optimizing costs, and space utilization at Bank Street.

Operating a client database helpdesk system (REALM) at Citi overseeing 4 London sites and all building facilities and maintenance requirements, creating PPM and reactive job sheets via the database for CBRE engineers onsite and assigning them accordingly in prioritizing order, liaising with clients, engineers, sub contractors and suppliers on a daily basis ensuring all jobs are completed and job sheets are received in a timely manor for sign off on the database ensuring SLAs are met, producing monthly spreadsheets and reports from the database and sending them to the client via email, providing general administration to the facilities management and operations management, i was also supporting the projects team with reports when required and training new hires on how to use the helpdesk database.

Working in a team of 4 on shift in the Pass Admin department using the Cardax database at Citi my main roles were issuing and processing of security access cards on behalf of Citi, Managing the new starters and leavers system in co-operation with Citi HR, Managing the inventory of cards, to include, destroyed cards, lost or misplaced cards and replacement of cards, Retrieving and archiving of electronics records as required by the client, Managing access into remote sites buildings, Responsible for all-access pass administration for client across all EMEA, Vendor Management, Managing data center access procedure ensuring all personnel have read and signed the code of conduct before granting access, Providing accurate and timely information for the preparation of reports and planning, Ensure compliance with legal, Company and contractual obligations at all sites, such as the Data Protection Act, Health and Safety at Work Act.

In this role i worked closely with the CBRE building management team.