Lillie-Mae Lockwood
Bury St Edmunds,Suffolk
Summary
A dedicated professional with a strong work ethic and proven expertise in effective communication, team collaboration, and problem solving. Demonstrates exceptional organisational skills and attention to detail, ensuring reliability and punctuality in all tasks. Adept at managing pressure while maintaining a positive attitude, showcasing adaptability and self-motivation. Committed to delivering outstanding customer service and fostering a collaborative work environment. Aspires to leverage these competencies towards achieving career advancement in dynamic settings.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work history
Patient administrator
Circle health group
Bury St Edmunds, Suffolk
2025.01 - Current
- Handled patient queries promptly, improving overall service quality.
- Prepared reports regularly on patient admissions and discharges thus supporting management decision-making process.
- Organised transport services for patients, providing seamless transition from hospital to home care.
- Maintained clean and organised work area, contributing to a professional environment.
- Facilitated communication between medical staff, resulting in better coordinated care.
- Provided compassionate support to patients and their families during difficult times.
- Dealt with sensitive information discreetly, preserving patient confidentiality at all times.
Spa Administrator
Bannatyne Health Club
Bury St Edmunds, Suffolk
2022.07 - 2024.12
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved customer complaints swiftly, enhancing overall client experience at the spa.
- Supported financial objectives by preparing an annual budget; scheduling expenditures; analysing variances; initiating corrective actions.
- Coordinated team meetings to discuss improvements in services offered at the spa.
- Completed administrative tasks promptly thus ensuring smooth daily operations at the spa.
- Upheld strict hygiene standards within the spa facilities for a clean, welcoming environment.
- Collaborated closely with the Spa Manager for strategic planning and decision making.
- Implemented effective marketing strategies to attract new clients and retain existing ones.
Nursery assistant
Kidsplay
Bury St Edmunds, Suffolk
2021.06 - 2022.07
- Promoted language development through storytelling sessions nurturing communication skills.
- Engaged children in arts and crafts activities, fostering creativity and motor skills development.
- Supported special needs children individually enhancing inclusivity within the setting.
- Supported teachers with daily routines for smoother classroom operation.
- Enhanced children's social skills through organising group activities.
- Maintained cleanliness and safety within the nursery setting, contributing to a healthier environment for children.
- Assisted in meal preparation for nourishing the children properly.
- Provided timely feedback on each child's progress during parent-teacher meetings improving transparency and trust.
Carer
Glastonbury Court Care Home
Bury St Edmunds, Suffolk
2019.10 - 2021.05
- Collaborated with multidisciplinary teams to deliver comprehensive care plans.
- Provided personal grooming assistance such as bathing or dressing up for enhanced self-esteem among clients.
- Assisted patients with exercises designed by physical therapists to improve mobility and strength.
- Provided exceptional care to elderly patients by assisting with daily tasks.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Ensured proper nutrition by preparing healthy meals for patients.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Utilised active listening skills whilst engaging in conversation with clients, boosting their mood and overall happiness level.
Education
NVQ Level 2 - Hair and Beauty
West suffolk College
Bury St Edmunds, Suffolk 2017.01 - 2019.08
Skills
- Effective communication
- Team collaboration
- Time management
- Reliability and punctuality
- Problem solving
- Attention to detail
- Organizational skills
- Customer service
- Adaptability
- Positive attitude
- Pressure management
- Quick learner
- Self-motivation
- Professionalism
- Strong work ethic
Languages
Spanish
Beginner
Timeline
Patient administrator
Circle health group
2025.01 - Current
Spa Administrator
Bannatyne Health Club
2022.07 - 2024.12
Nursery assistant
Kidsplay
2021.06 - 2022.07
Carer
Glastonbury Court Care Home
2019.10 - 2021.05
NVQ Level 2 - Hair and Beauty
West suffolk College
2017.01 - 2019.08