Lillie-mae Hall
Redditch
Summary
Having built my career through customer service and reception before progressing into marketing, I have developed a well-rounded skill set that combines creativity with strong communication and organisational abilities. In my current role as a Marketing Assistant, I support multi-channel campaigns, create engaging content and contribute to a variety of marketing initiatives. My previous experience has equipped me with a customer-first mindset, excellent attention to detail and the ability to thrive in fast-paced environments. I am adaptable, proactive and enjoy collaborating with others to deliver high-quality work and positive results.
Overview
6
6
years of post-secondary education
5
5
years of professional experience
Work history
Marketing assistant
Gemporia
Redditch, Worcestershire
2025.11 - Current
- Facilitate PR call-ins and media requests
- Identify outreach and partnership opportunities
- Brief commercial email campaigns using customer and performance insights
- Build and quality assure marketing emails
- Analyse email campaign performance and report on key metrics
- Merchandise the website to optimise sales and customer experience
- Monitor product performance and identify optimisation opportunities
- Design high-converting PPC adverts and digital creative assets
- Support the planning and delivery of customer research projects
- Review user behaviour using tools such as Hotjar to identify trends, pain points and outliers
- Support the planning and delivery of brand and product photoshoots
- Assist with product selection, styling and wardrobe preparation
- Support on-set shoot activity as a model, runner and general assistant
Receptionist Administrator
GEMPORIA
2025.06 - 2025.11
- Check visitors in and direct to appropriate departments
- Sign for incoming procurement and notify relevant parties of arrival.
- Supply and check visitor badges to maintain workplace security
- Keep reception area presentable, clean & tidy and keep supplies stocked up.
- Front Of House Service
- Answer incoming communications via email & Phone
- Receive and sort mail / deliveries.
Sales & Help Team Advisor
GEMPORIA
2021.10 - 2025.05
- Resolving customer issues and complaints
- Processing orders
- Listening to customer needs and requirements
- Maintaining a positive attitude when communicating with customers
- Liaising with different departments to fulfil customer requirements
Hairdressing Assistant
HOUSE OF ROSE
2021.06 - 2021.10
- Shampoo, Condition & dry hair
- Update and maintain customer database
- Client appointment scheduling
- Keeping the workplace tidy and sanitised
- Ordering, displaying and maintaining supplies
Education
Business & Administration Level 3 - Business
Heart Of Worcestershire College
Redditch, Worcestershire 2021.09 - 2023.07
GCSEs - Maths, English, Photography, History, Science, Hair & Beauty
Arrow Vale Academy
Redditch, Worcestershire 2017.09 - 2021.09
Skills
- Time Management
- Organizational Skills
- Data Interpretation
- Interpersonal Communication Skills
- Customer service
- Team work and Individual initiative
- Creative thinking
- Communication skills
- Coordinating photo shoots
- Email marketing platforms
- Customer feedback collection
- Market research
HOBBIES
Keeping up with latest fashion & Trends, Dog walking, Family Activities and trips, Travel,
Timeline
Marketing assistant
Gemporia
2025.11 - Current
Receptionist Administrator
GEMPORIA
2025.06 - 2025.11
Sales & Help Team Advisor
GEMPORIA
2021.10 - 2025.05
Business & Administration Level 3 - Business
Heart Of Worcestershire College
2021.09 - 2023.07
Hairdressing Assistant
HOUSE OF ROSE
2021.06 - 2021.10
GCSEs - Maths, English, Photography, History, Science, Hair & Beauty
Arrow Vale Academy
2017.09 - 2021.09