Lillie Bond
Salford,Greater Manchester
Summary
Trainee social worker with skills including communication skills, both verbally and non-verbally, with all different ages, ethnicities and genders. Through my time on different placements within non-statutory and statutory settings, I have built up the skills needed to be an effective active listener, using skills like motivational interviewing and CBT based methods. I am keen to keep on developing professionally as I move onto becoming a NQSW and begin my ASYE year.
Overview
5
5
years of professional experience
Work history
Trainee Social Worker
Blackburn with Darwen Council
Blackburn, Blackburn with Darwen
01.2024 - 06.2024
- Working within the Drug and Alcohol Team in Blackburn with Darwen Council's Adult Social Care Team on my 100 day placement.
- Coordinated with external public, social and welfare agencies to make successful case referrals.
- Advocated for client rights and informed service users of options available to them.
- Conducted rigorous needs assessments to signpost relevant services and create personalised care and support plans.
- Helped service users to access entitlement to welfare support or specialised services.
- Evaluated and addressed individual client needs and concerns through targeted assessments.
- Referred patients to community resources for mental health treatment, child protective services and assistance for people with developmental disabilities.
- Reviewed and discussed case history material with multidisciplinary teams, developing best courses of action for new and returning service users.
- Promoted independence and positive wellbeing when working with vulnerable adults and children.
Emotional Health Practitioner
Society Inc
Salford , Greater Manchester
04.2023 - 01.2024
- Worked with individuals who were referred into the charity via GMMH, who were having difficulties dealing with mental health difficulties and problem substance use.
- Conducted one-to-one visits and telephone calls, within the community and in individuals homes to promote independence and provide support through CBT based tools.
- Facilitated groups (arts and crafts, games, coffee mornings) with a range of different clients all over the age of 18, who suffer form various mental and physical illnesses.
- Facilitated SMART Recovery groups with individuals in active recovery from addiction.
- Conducted risk assessments, updating old risk assessments and providing outcomes for clients.
- Multiple training programmes completed, including SMART Recovery Facilitator, SMART Recovery Family and Friends, Safeguarding Children - Level 2 and Safeguarding Adults- Level 2.
- Writing detailed, factual notes in the style of PIP (Presentation, Intervention, Plan).
- Helping individuals understand and complete benefit forms and journals, for example Personal Independence Payment and Universal Credit.
- Providing advocacy support within different settings, like job centres and GP surgeries.
Trainee Social Worker
Society Inc
Salford, Greater Manchester
09.2022 - 12.2022
- Worked within a mental health charity setting for my 70 day placement.
- Worked with individuals who were referred into the charity via GMMH, who were having difficulties dealing with mental health difficulties and problem substance use.
- Conducted one-to-one visits and telephone calls, within the community and in individuals homes to promote independence and provide support through CBT based tools.
- Facilitated groups (arts and crafts, games, coffee mornings) with a range of different clients all over the age of 18, who suffer form various mental and physical illnesses.
- Facilitated SMART Recovery groups with individuals in active recovery from addiction.
- Conducted risk assessments, updating old risk assessments and providing outcomes for clients.
- Multiple training programmes completed, including SMART Recovery Facilitator, SMART Recovery Family and Friends, Safeguarding Children - Level 2 and Safeguarding Adults- Level 2.
- Writing detailed, factual notes in the style of PIP (Presentation, Intervention, Plan).
- Helping individuals understand and complete benefit forms and journals, for example Personal Independence Payment and Universal Credit.
- Providing advocacy support within different settings, like job centres and GP surgeries.
Retail keyholder
Mountain Warehouse
Kendal, Cumbria
05.2021 - 07.2022
- Completed opening and closing procedures each day.
- Coached cashiers on customer service excellence, boosting customer satisfaction scores
- Cash handling
- Approved customer refunds and exchanges upon close item inspection.
- Handled grievances professionally to maintain staff satisfaction levels.
- Created a positive environment of teamwork, mutual respect and morale, reducing staff turnover rates
- Managed staffing schedules for 7 staff, accurately anticipating customer volume to ensure optimal coverage.
- Created a daily checklist for cashiers to ensure all tasks were completed accurately to meet daily performance targets.
- Mentored staff on handling and resolving customer concerns.
- Delegated tasks to staff to meet daily service requirements.
- Supported management in recruitment and staff development processes.
Retail keyholder
Neon Sheep
Kendal , Cumbria
11.2019 - 10.2021
- Completed opening and closing procedures each day.
- Created a daily checklist for cashiers to ensure all tasks were completed accurately to meet daily performance targets.
- Mentored staff on handling and resolving customer concerns.
- Delegated tasks to staff to meet daily service requirements.
- Supported management in recruitment and staff development processes.
- Instructed teams of promotional offers to increase product sales.
- Attended to customer needs promptly, leading shop teams by example.
- Led daily operations to maintain smooth store running.
Education
Bachelor of Arts - Social Work
Lancaster University
Lancaster 10.2021 -
Skills
- Emotional resilience
- Substance abuse treatment
- Confidential documentation and record-keeping
- Attentive listener
- Excellent interpersonal skills
- Strong communicator
- Problem-Solving
- Knowledge of social care, legislation, policies and relevant acts
- Active listening
- Motivational Interviewing
- Behavioural Mirroring
Languages
English
Fluent
Certificates
- Peer Mentoring Training - Completed August 2023
- Getting SMART Training - Completed February 2023
- SMART Recovery Facilitator Training - Completed May 2023
- SMART Recovery Family and Friends - Completed May 2023
- Salford CVS Adult Safeguarding Basic Awareness Training - Completed August 2023
- CPD Certified CSTF Safeguarding Adults (Level 1) - Completed September 2023
- CPD Certified CSTF Safeguarding Adults (Level 2) - Completed September 2023
- Salford CVS Working Together to Safeguard Children Training - Completed September 2023
- CPD Certified CSTF Safeguarding Children (Level 1) - Completed September 2023
- CPD Certified CSTF Safeguarding Children (Level 2) - Completed September 2023
- Centre of Excellence Dialectical Behaviour Therapy (DBT) Diploma - Completed with Distinction September 2023
- CPD Certified Oliver McGowan Mandatory Training for Learning Difficulties and Autism - Completed September 2023
- CPD Certified CSTF Infection Prevention and Control (Level 1) - Completed September 2023
- CPD Certified CSTF Infection Prevention and Control (Level 2) - Completed September 2023
- CPD Certified CSTF Adult Resuscitation (Level 1) - Completed September 2023
- CPD Certified CSTF Adult Basic Life Support (Level 2) - Completed September 2023
- CPD Certified CSTF Moving and Handling (Level 1) - Completed September 2023
- CPD Certified CSTF Preventing Radicalisation Basic Prevent Awareness (Level 1) - Completed October 2023
- CPD Certified CSTF Fire Safety (Level 1) - Completed October 2023
- CPD Certified CSTF Equality, Diversity, and Human rights (Level 1) - Completed October 2023
- CPD Certified CSTF Health, Safety and Welfare (Level 1) - Completed October 2023
- CPD Certified CSTF Conflict Resolution (Level 1) - Completed October 2023
- CPD Certified Information Governance and Data Security (Level 1) - Completed October 2023
- Data Security and Protection Training - Completed December 2023
- NHS Making Every Contact Count (MECC) Training - Completed December 2023
Timeline
Trainee Social Worker
Blackburn with Darwen Council
01.2024 - 06.2024
Emotional Health Practitioner
Society Inc
04.2023 - 01.2024
Trainee Social Worker
Society Inc
09.2022 - 12.2022
Bachelor of Arts - Social Work
Lancaster University
10.2021 -
Retail keyholder
Mountain Warehouse
05.2021 - 07.2022
Retail keyholder
Neon Sheep
11.2019 - 10.2021
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