LILLIAN AMARACHI UKPABI

I assist with appointment booking, cancelling and rebooking
I Book an interpreter and ensure the patient booking details are correct on Electronic patient record (EPR).
I ensure printing of referral letters a and triage outcome letter, using choose and book (referral portal)
I assist in inputting and maintaining of patient information via care flow and uses of IEC.
I assist with telephone queries and sending out appointment messages /letters
I Ensure 18 week RTT pathway is correct
I assist in sorting out patient files .

I Ensuring that all access and booking standards are met in regards to patient appointments when booking.

To input and maintain information on CareFlow EPR, and other software packages as required for patients referred.

To be responsible for undertaking clerical and at times, receptionist duties for the unit including ensuring a clean and safe environment.

Creating and Printing of referrals. Coordinated office operations by handling phone inquiries, managing correspondents.

• Handled sensitive information discreetly maintaining high level confidentiality at all times.
• Streamlined administrative processes for increased efficiency in the workplace.
• Expedited document filing system with a new, organised method.
• Managed front desk duties to ensure smooth operation of reception area.
• Supported staff with administrative needs for photocopying, faxing and filing.

• Kept detailed records of care delivered during each visit, maintaining transparency for family members and other healthcare professionals.
• Utilised effective communication skills whilst working closely with vulnerable individuals.
• Demonstrated respect towards cultural diversity amongst clientele through sensitive approach.
• Upheld high levels of confidentiality in line with data protection regulations.
• Delivered exceptional care to elderly clients by assisting them with personal hygiene tasks.
• Increased client satisfaction by providing companionship and emotional support.
• Prepared nutritious meals for improved client health.
• Managed medication schedules to ensure correct dosage at appropriate times.
• Assisted with mobility exercises, promoting independence for clients.
• Enhanced quality of life with engaging in meaningful conversations and activities.
• Conducted risk assessments in each home environment, prioritising safety for all clients.
• Implemented personalised care plans, delivering bespoke service tailored to individual needs.
• Operated hoists to move clients in and out of bed.
• Cooked meals to meet diverse dietary requirements.
• Delivered toileting support for clients with mobility issues.
• Prevented accidents and falls by ensuring cleanliness and tidiness of service user homes.
• Optimised user outcomes by ensuring care delivery was in line with care plans and individual wishes.
• Offered compassionate physical and emotional support to patients, enhancing overall health and wellbeing.
• Maintained wheelchairs, walking frames, and hearing aids.
• Accompanied clients to medical or dental appointments, grocery and errands.
• Maintained client dignity and respect throughout dressing, showering and toileting.
• Managed and updated client records, ensuring accuracy for dependable health and wellbeing monitoring.
• Safely transported and accompanied clients to appointments and activities.
• Used manual handling techniques and lifting aids to position clients in safe, comfortable postures.
• Involved clients in decision-making to promote independence.
• Accompanied clients to important appointments.
• Assisted clients with adapting to life changes due to bodily or brain injuries.

• Assisted in patient care, improved comfort and well-being.
• Delivered high-quality patient service by maintaining cleanliness in wards.
• Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
• Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
• Ensured infection control measures were adhered to strictly for a safe environment for both staff and patients alike.
• Assisted patients with daily activities including bathing, dressing, and feeding.
  Monitored patients' vital signs and reported any significant changes to nursing staff.
  Supported medical staff during clinical procedures and assessments.
  Maintained cleanliness and organization of patient rooms and common areas.
  Provided emotional support to patients and their families.
  Record keeping of clinical notes using WebV EPR and using SystmOne for patient management
• Assisted in all aspects of personal care, retaining comfort and dignity.
• Maintained confidentiality and compliance standards for optimised patient care.
• Provided personalised care and support to vulnerable individuals, helping them retain maximum independence.
• Worked closely with nurses to maintain optimum levels of communication.
• Maintained up-to-date patient records to enable care continuity between support providers.
• Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
• Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.

• Improved client relationships by conducting regular financial review meetings.
• Orchestrated comprehensive financial plans for high net worth clients.
• Enhanced company profitability with strategic investment advice.
• Delivered personalised wealth management solutions to meet client goals.

Provides client with insurance advice and assist client to choose news polices.

2 I prepare a sound financial pain to ensure my client meet their short- and long-term goals.

3 Handing of renewal polices and assists with the collection of the premiums.

4 mass marketing and individual marketing.

5 conducts research on polices from different insurers and negotiates the best deals for clients.

6 Constructing a personal financial plan for clients.

7 Handles client's requests.

8 Regular review of client financial plan and perform on going servicing of accounts.

10 Provides financial advice to clients to meet up their needs

• Improved client relationships by conducting regular financial review meetings.
• Orchestrated comprehensive financial plans for high net worth clients.
• Enhanced company profitability with strategic investment advice.
• Delivered personalised wealth management solutions to meet client goals.

Provides client with insurance advice and assist client to choose news polices.

2 I prepare a sound financial pain to ensure my client meet their short- and long-term goals.

3 Handing of renewal polices and assists with the collection of the premiums.

4 mass marketing and individual marketing.

5 conducts research on polices from different insurers and negotiates the best deals for clients.

6 Constructing a personal financial plan for clients.

7 Handles client's requests.

8 Regular review of client financial plan and perform on going servicing of accounts.

10 Provides financial advice to clients to meet up their needs

• Enhanced customer satisfaction by providing excellent service.
• Managed cash transactions for streamlined banking operations.
• Improved efficiency with accurate money counting.
• Maintained confidentiality to ensure client trust.
• Verified cheques, ensuring error-free transactions.
• Balanced daily accounts for accurate record-keeping.
• Assisted customers with queries, improving overall experience.
• Processed bank transfers accurately to avoid discrepancies.
• Handled customer complaints effectively for enhanced reputation.
• Followed security procedures, minimising risk of theft.
• Cross-sold bank products to meet customer needs.
• Developed relationships with clients for improved business growth.
• Kept tidy work area, enhancing bank's professional image.
• Operated cash machines smoothly to expedite processes.
• Recorded all transactions meticulously for accountability.
• Conducted end-of-day reconciliation, ensuring financial accuracy.
• Liaised with other team members to foster collaboration.
• Stayed current on banking regulations for compliance.
• Sorted and counted currency efficiently, reducing downtime.
• Provided change and receipts promptly, increasing transaction speed.
• Improved customer satisfaction levels by maintaining in-depth knowledge of bank products and services.
• Prevented fraud by verifying customer identities and validating transaction details.
• Guaranteed transparent transactions, enforcing compliance with established policies.
• Balanced internal banking transactions of up to £[Number] daily with [Number]% accuracy.
• Assisted customers with questions about products, services and terms.
• Inspected cheques and money orders to identify fraud markers.
• Directed customers to necessary personnel for specific questions or advanced service requests.
• Observed correct procedures regarding financial and customer information to prevent breaches and data misuse.
• Educated customers about remote banking tools to improve customer service and reduce burden on in-person team.
• Followed up with customers to build long-lasting relationships and boost business opportunities.
• Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
• Solved customer issues and disputes using accurate banking information and policies, maintaining loyalty and satisfaction.