Hi, I’m
Lilli Rixson
Maidstone,Kent
Summary
A hardworking individual with drive and enthusiasm, an excellent communicator, work well as part of a team or as an individual with polite or friendly behaviour, also cope well under pressure and is very fast at learning new skills
Overview
9
years of professional experience
Work history
Hollywood bowlMaidstone, Kent
Team Member / Assistant Manager in training
2017.01 - Current (9 education.years_Label & 5 education.months_Label)
Job overview
- Applied positive customer service approach to increase satisfaction levels.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Stayed current on processes and procedures to offer relevant assistance.
- Processed invoices and payment runs with complete accuracy.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Forecasted sales trends to plan team resourcing.
- Handled chemicals and waste in line with COSHH regulations.
- Operated machinery to achieve targets while following regulations.
- Carried out day-to-day duties accurately and efficiently.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Creams cafe
Team member
2016.01
Job overview
- Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Completed daily cleaning lists to maintain tidy and welcoming dining areas.
- Warmly greeted customers and proactively reduced wait times.
- Helped to prepare and plate food orders for quick service.
- Advised customers on menu items, providing recommendations and addressing allergy concerns.
- Offered exceptional customer service with strong product knowledge.
- Applied exceptional memory and multi-tasking skills to maintain optimal productivity.
Big Bens Fish and Grill
Counter Manager
2015.01 - 2016.01 (1 education.year_Label)
Job overview
- Maximised store revenue through add-on sales and offer promotion.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
- Dealt with customer complaints and rectified product and service issues.
- Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
- Provided staffing support to undermanned departments when customer traffic was light.
Carries catering business
2013.01
Pets corner
Sale assistant
2007.06
Chunky's Sandwich bar
2006.01
Education
NVQ Level 1 mechanics
NVQ level 1 hairdressing
Skills
- Customer complaint management
- Credit card payment processing
- Customer assistance
- Service upselling
- Cash counting machine operations
- Payment processing
- Cash handling policies
- Opening and closing procedures
- Order taking
- Coin counting
- Staff supervision
- Store appearance upkeep
- Customer greeting
- Restocking inventory
- Credit and debit processing
- Product ordering
- Problem-solving
- Customer-focused
Additional Information
First Aid Trained
Custom
My interests involve keeping fit and cooking
Timeline
Team Member / Assistant Manager in training
Hollywood bowl
2017.01 - Current (9 education.years_Label & 5 education.months_Label)
Team member
Creams cafe
2016.01
Counter Manager
Big Bens Fish and Grill
2015.01 - 2016.01 (1 education.year_Label)
Carries catering business
2013.01
Sale assistant
Pets corner
2007.06
Chunky's Sandwich bar
2006.01
NVQ Level 1 mechanics
NVQ level 1 hairdressing