Summary
Overview
Work history
Education
Skills
Additional Information
Custom
Timeline
Hi, I’m

Lilli Rixson

Maidstone,Kent

Summary

A hardworking individual with drive and enthusiasm, an excellent communicator, work well as part of a team or as an individual with polite or friendly behaviour, also cope well under pressure and is very fast at learning new skills

Overview

9
years of professional experience

Work history

Hollywood bowl
Maidstone, Kent

Team Member / Assistant Manager in training
01.2017 - Current

Job overview

  • Applied positive customer service approach to increase satisfaction levels.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Stayed current on processes and procedures to offer relevant assistance.
  • Processed invoices and payment runs with complete accuracy.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Forecasted sales trends to plan team resourcing.
  • Handled chemicals and waste in line with COSHH regulations.
  • Operated machinery to achieve targets while following regulations.
  • Carried out day-to-day duties accurately and efficiently.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.

Creams cafe

Team member
01.2016

Job overview

  • Prioritised tasks to contribute to seamless team workflows and reduce impact of obstacles.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Completed daily cleaning lists to maintain tidy and welcoming dining areas.
  • Warmly greeted customers and proactively reduced wait times.
  • Helped to prepare and plate food orders for quick service.
  • Advised customers on menu items, providing recommendations and addressing allergy concerns.
  • Offered exceptional customer service with strong product knowledge.
  • Applied exceptional memory and multi-tasking skills to maintain optimal productivity.

Big Bens Fish and Grill

Counter Manager
01.2015 - 01.2016

Job overview

  • Maximised store revenue through add-on sales and offer promotion.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Displayed and restocked merchandise by following brand guidelines.
  • Dealt with customer complaints and rectified product and service issues.
  • Regularly cleaned and straightened work areas, ensuring stores stayed tidy in line with company standards.
  • Provided staffing support to undermanned departments when customer traffic was light.

Carries catering business

01.2013

Pets corner

Sale assistant
06.2007

Chunky's Sandwich bar

01.2006

Education

NVQ Level 1 mechanics

NVQ level 1 hairdressing

Skills

  • Customer complaint management
  • Credit card payment processing
  • Customer assistance
  • Service upselling
  • Cash counting machine operations
  • Payment processing
  • Cash handling policies
  • Opening and closing procedures
  • Order taking
  • Coin counting
  • Staff supervision
  • Store appearance upkeep
  • Customer greeting
  • Restocking inventory
  • Credit and debit processing
  • Product ordering
  • Problem-solving
  • Customer-focused

Additional Information

First Aid Trained

Custom

My interests involve keeping fit and cooking

Timeline

Team Member / Assistant Manager in training

Hollywood bowl
01.2017 - Current

Team member

Creams cafe
01.2016

Counter Manager

Big Bens Fish and Grill
01.2015 - 01.2016

Carries catering business
01.2013

Sale assistant

Pets corner
06.2007

Chunky's Sandwich bar
01.2006

NVQ Level 1 mechanics

NVQ level 1 hairdressing

Similar Profiles

Create profile
Lilli Rixson