Lilli Norris
Dursley,Gloucestershire
Summary
Seasoned professional specialising in talent acquisition and recruitment coordination. Able to streamline hiring processes and enhance team efficiency by leveraging unique skill set in candidate sourcing, interview facilitation and onboarding. Known for fostering positive relationships with stakeholders, facilitating smooth communication and promoting company culture to attract top-tier talent.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Talent Acquisition Coordinator
Octavius Infrastructure
08.2023 - 09.2025
- Joined Octavius Infrastructure to support the delivery of the recruitment and talent strategy, providing a high-quality service to the Talent function and wider Line Manager community.
- Manage the full recruitment lifecycle for a variety of roles, including Operational, Commercial, Head Office, and Emerging Talent (Apprenticeships, Graduates, Year in Industry, Summer Placements).
- Lead on Emerging Talent recruitment, developing and executing attraction and selection strategies to build a diverse talent pipeline aligned with Octavius values and principles.
- Collaborate with Talent Partners and the People team to deliver sourcing, assessment, selection, and onboarding strategies for all hires, ensuring delivery to specification, on time, and within budget.
- Advocate for Equality, Diversity & Inclusion (EDI) throughout the talent lifecycle, helping to deliver assessment and selection approaches that secure the best talent.
- Build and maintain effective talent pools, producing engaging content and material to keep candidates informed and interested.
- Lead the creation of the new careers website, working closely with Marketing and other departments to ensure it is mobile-friendly and authentically showcases Octavius as a great place to work.
- Contribute to the team’s social media presence and build my personal brand by promoting vacancies and sharing insights about working at Octavius.
- Support internal mobility and promote internal vacancies, driving a direct sourcing model where possible.
- Engage with PSL agencies and job boards, using the right tools at the right time to drive efficiency and reduce external spend.
- Utilise ATS (eArcu), CRM systems, and job boards (LinkedIn, Total Jobs, CV Library, Indeed) to source and manage candidates.
- Deliver a great candidate experience from first contact through the talent management spectrum.
- Successfully managed the Emerging Talent recruitment campaign for 2024/2025, increasing candidate engagement and diversity.
- Led the design and launch of the new Octavius careers website, improving candidate experience and employer branding.
- Supported the hiring of critical roles across the business, including Quality Manager and other operational positions.
- Assisted in negotiation of employment offers for successful alignment with both candidate expectations and company budget constraints.
- Participated in career fairs, enhancing visibility of the company's brand among prospective employees.
Trainee Recruitment Consultant
Ivy Resource Group
Gloucester, Gloucestershire
03.2023 - 08.2023
- Negotiated contract details, maintaining confidentiality and impartiality throughout.
- Interviewed potential candidates, taking accurate notes to determine suitability for available positions. Advertised and managed position listings, organising interviews with suitable candidates.
- Used outstanding communication and networking abilities to develop and maintain key industry partnerships. Sourced candidates through social media platforms, validating suitability for available positions.
- Conducted initial candidate screenings to assess qualifications and cultural fit for roles.
- Managed candidate databases ensuring accurate tracking of applicants throughout recruitment lifecycle.
- Sourced suitable applicants for job vacancies through various methods.
- Coordinated offer process, answering questions candidates had before accepting offers. Briefed candidates about responsibilities, salary and benefits of jobs.
- Prepared CVs and correspondence to forward to clients regarding suitable applicants. Informed candidates about both positive or negative interview results.
- Advised individuals on employment opportunities, career choices and further education or training needed for job roles.
- Negotiated contracts and salary packages on behalf of clients.
Recruitment Support Executive
Datum RPO
Stonehouse, Gloucestershire
02.2022 - 03.2023
- At Datum RPO I co-ordinated and managed all existing suppliers on behalf of my clients.
- I managed the Datum account for Vistry Group and McCarthy and Stone. I played a key part in developing and maintaining client relationships when managing these accounts.
- My responsibilities were: Managing various queries through a helpdesk query system, Creating and extending job placements, Managing vacancies boards, Advertising for new roles as per the clients needs and chasing agencies to fill these roles.
- Training suppliers and clients on processes and operating systems.
- Building and maintaining relationships with key stakeholders and ensuring any issues are resolved efficiently.
- Assisting with the weekly payroll process, ensuring accuracy.
- Supporting finance with any invoicing queries.
- Build and maintain effective relationships with both clients and customers.
- Creating and sending clients weekly reports so they can keep track of their temporary workers.
Insurance Administration Clerk
Binnacle Insurance Services
Gloucester, Gloucestershire
03.2021 - 09.2021
- In my role I took pride in upholding then companies ethos of treating customers fairly and complying with the principles of the FCA.
- Prepared slips, endorsements and policy wordings to support administrative processes for smooth back-office running.
- Responded to telephone enquiries professionally, providing product and service information to educate and engage prospective clients.
- Modified and updated policies to meet current client needs, verifying information for full compliance.
- Collected premiums and issued receipts, maintaining reliable, updated customer and company records.
- Confirmed policyholder data, including age, contact number and address to enable future communications.
- Looking after any incoming post/emails and ensuring it was documented correctly to enable the underwriters to easily find them and to ensure we are responding to client queries within the 5 day SLA.
- I held responsibility of ensuring all procedures are followed to company standards.
- I created debit notes for renewals and mid term adjustments and then reviewed policy schedules and sent them to the client.
Site Administrator/ Document controller
Cavendish Nuclear
Berkeley, Gloucestershire
01.2020 - 01.2021
- A varied and challenging role working on a Nuclear Licensed Site as Administrator/Office Manager for the High Active Waste Retrieval Project's - design, build and commissioning of the equipment and buildings to enable retrieval of High Active Waste during decommissioning.
- Sat in on meetings, hearings and conferences to document activities.
- Photocopied and printed documents on behalf of Site team.
- Screening CV's, scheduling interviews, taking part/lead in the interview panel and seeing through to on-boarding of new staff or contractors.
- Security Vetting of personnel, including Sub-Contractors and Staff.
- Raising training requests, managing hotel and travel bookings as well as maintaining the training matrix.
- Sole responsibility for Site Document and Drawing Control including tracking of documentation.
- Keeping asset/site tool registers and sharing documents and information with the necessary Magnox and Cavendish teams.
- General office management duties consisting of stationery ordering, managing post, filing and photocopying.
Lead Generation Executive
Rombii
Sydney, Australia
10.2019 - 11.2019
- Generate valid, qualifying sales opportunities.
- Creating customer call backs, referrals and building relationships to take initial details from incoming calls and different data sets and enquiries.
- Maximising revenue and sales for the business where possible.
- Achieve daily and weekly KPI's.
- Contribute to the success by making recommendations for improvement and taking ownership of own results.
- Apply effective organisation and time management skills to include: call volume management (both new and callbacks) and timely follow up activities.
- Utilise Cloud CRM System to manage interactions.
- Followed customer service script for uniformity in handling customer issues.
- Identified and pursued opportunities to upsell company products and services.
- Recorded details from customer communications on CRM.
- Made high volume of sales calls per day exceeding company outbound call targets.
Customer Service Officer
Gloucestershire County Council
Gloucester, Gloucestershire
04.2018 - 07.2019
- At Gloucestershire County Council I worked on the Social Services reception, Main reception and I also worked on the switchboard line.
- My responsibilities were: Dealing with a high volume of customer enquiries face to face and on the telephone.
- Managing complaints in a calm manner, diffusing tense situations if they arise.
- Ensuring attention to detail at all times and maintaining privacy and the protection of sensitive data.
- Managing a busy switchboard line and transferring calls to the correct department in a timely manner.
- Maintaining databases utilising accurate data entry skills.
- Taking Cash payments.
- Taking the post and ensuring it reaches the correct recipient.
- Screening social media.
- Recording day to day footfall for statistical purposes.
- Responding to emails.
- Completing contact and issues log and reporting to management on findings.
Education
NVQ Level 3 - Customer Service
Prospect Training Services
04.2018 - 07.2019
GCSEs - Maths - 4, English - 4, Science - 4, Business Studies - Merit
Rednock School
09.2013 - 07.2017
Skills
- Resume screening
- Job description creation
- ATS management
- Candidate relationship building
- Candidate sourcing
- Candidate assessment
- Social media recruiting
- Team player
- Customer Service
Timeline
Talent Acquisition Coordinator
Octavius Infrastructure
08.2023 - 09.2025
Trainee Recruitment Consultant
Ivy Resource Group
03.2023 - 08.2023
Recruitment Support Executive
Datum RPO
02.2022 - 03.2023
Insurance Administration Clerk
Binnacle Insurance Services
03.2021 - 09.2021
Site Administrator/ Document controller
Cavendish Nuclear
01.2020 - 01.2021
Lead Generation Executive
Rombii
10.2019 - 11.2019
Customer Service Officer
Gloucestershire County Council
04.2018 - 07.2019
NVQ Level 3 - Customer Service
Prospect Training Services
04.2018 - 07.2019
GCSEs - Maths - 4, English - 4, Science - 4, Business Studies - Merit
Rednock School
09.2013 - 07.2017
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