Lilli-May Yearwood
Saint Neots,Cambridgeshire
Overview
6
6
years of professional experience
4049
4049
years of post-secondary education
Work history
QC inspector
HOCB Women's Fashion
Saint Neots, Cambridgeshire
06.2024 - Current
- Complied with ISO standards whilst performing all QC inspections.
- Performed visual inspections, ensuring adherence to design specifications and standards.
- Verified raw materials against set specifications to ensure superior product output.
- Ensured product quality by conducting thorough inspections on assembly line.
- Maintained high standards of quality for customer satisfaction through detailed analysis.
- Kept quality paperwork accurately updated and filed for ease of reference.
Bar assistant
Whetherspoon
Birmingham , West Midlands
10.2023 - 05.2025
- Prepared drinks accurately and swiftly, minimising waiting time for customers.
- Adhered strictly to health and safety regulations whilst at work.
- Improved workflow efficiency with effective multitasking abilities.
- Suggested suitable beverages based on client preferences, improving their overall experience.
- Provided friendly and efficient customer service for repeat business.
- Ensured customer satisfaction by providing excellent bar service.
Waitress assistant
Angelique
Stevenage, Hertfordshire
06.2022 - 09.2022
- Enhanced dining experience through friendly interaction with customers.
- Worked closely with kitchen staff members to understand dietary needs of specific clients.
- Alleviated workload of wait staff through diligent assistance.
- Followed health regulations whilst handling food, promoting safe practices.
- Facilitated smooth operations by setting up tables and booths.
- Collaborated with team to provide efficient service during peak hours.
- Managed cash register efficiently, ensuring accurate billing process for customers.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Online shopper
Sainsbury's
Stevenage, Hertfordshire
12.2019 - 04.2020
- Boosted repeat business by providing exceptional customer service at all times.
- Expedited delivery times by coordinating closely with warehouse staff.
- Collaborated closely with marketing team to promote special offers; enhanced brand visibility as a result.
- Responded swiftly to customer feedback resulting in constant improvement of services offered.
- Assisted customers in finding products, leading to increased sales.
- Followed company standards and paid careful attention to customer requests.
- Quality-checked items for adherence to client specifications.
- Built rapport with customers to promote repeat business.
Education
GCSEs - English Literature
The Nobel School
Stevenage, HertfordshireGCSEs - Business Studies
The Nobel School
Stevenage, HertfordshireGCSEs - Health and social care
The Nobel school
Stevenage, HertfordshireGCSEs - History
The Nobel School
Stevenage, HertfordshireGCSEs - Mathematics
The Nobel School
Stevenage, HertfordshireGCSEs - Double Science
The Nobel School
Stevenage, HertfordshireBTEC Level 3 National Extended Diploma - Uniformed Public Services
North Hertfordshire College
Stevenage, Hertfordshire September 2020 - 06.2022
Bachelor of Arts with Honours - Criminology
Birmingham City University
Birmingham September 2022 - 06.2025
GCSEs - English Language
NOBEL SCHOOL
Stevenage, HertfordshireSkills
- Quality paperwork maintenance
- Customer service
- Workflow efficiency
- Team collaboration
- Multitasking abilities
- Problem solving
- Attention to detail
- Effective communication
- Cash register management
- Calm under pressure
- Communication skills
- Public speaking
- Team building
- Leadership
- Knowledge of Microsoft software
- Cash handling
- Table service expertise
- Order tracking efficiency
- Food hygiene understanding
- Friendly and attentive
- Health and Safety regulations
- Up-selling techniques
- Food hygiene training
- Customer engagement
- Rapport building
- Conflict resolution
- Empathetic service
- Time management
- Handling point-of-sale systems
- Restaurant software operation
- Strong memory capacity
- COVID-19 compliant safety proc
Affiliations
- Healthy lifestyle
- Attending the Gym
- Socialising with friends and family
- Travelling
About Me
A recent Bachelor of Arts with Honours graduate in Criminology, I am a motivated and adaptable individual with a strong interest in both the criminal justice system and social media marketing. Throughout my studies, I successfully balanced academic responsibilities with part-time roles in hospitality and retail, including a quality control position at HOCB Women's Fashion, where I now work in a permanent capacity. These experiences have strengthened my multitasking abilities, attention to detail, and interpersonal skills. I am eager to apply my academic knowledge and practical experience to meaningful roles—whether in the public sector, creative industries, or within organisations focused on social impact. Driven, versatile, and curious, I am open to opportunities that offer growth, challenge, and the chance to contribute to a forward-thinking team.
Timeline
QC inspector
HOCB Women's Fashion
06.2024 - Current
Bar assistant
Whetherspoon
10.2023 - 05.2025
Waitress assistant
Angelique
06.2022 - 09.2022
Online shopper
Sainsbury's
12.2019 - 04.2020
GCSEs - English Literature
The Nobel School
GCSEs - Business Studies
The Nobel School
GCSEs - Health and social care
The Nobel school
GCSEs - History
The Nobel School
GCSEs - Mathematics
The Nobel School
GCSEs - Double Science
The Nobel School
BTEC Level 3 National Extended Diploma - Uniformed Public Services
North Hertfordshire College
September 2020 - 06.2022
Bachelor of Arts with Honours - Criminology
Birmingham City University
September 2022 - 06.2025
GCSEs - English Language
NOBEL SCHOOL
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