Summary
Overview
Work history
Education
Skills
Timeline
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Lilli Donaldson

Summary

Results-oriented Operations manager experience within of enhancing operational efficiency, managing human resources, and maintaining facilities.


Proven track record of developing and implementing effective processes that improve productivity and employee engagement.

Adept at managing cross-functional teams, overseeing HR functions, and ensuring facilities meet organisational needs.


Solutions orientated and committed to producing a high standard of work.

Overview

7
7
years of professional experience
2026
2026
years of post-secondary education

Work history

Operations / Commercial Manager

Nike
London
11.2023 - Current
  • Responsible for the profitability and commerciality for the Flagship Nike store in London.
  • Facilities and IT management for the store, 5 stockrooms and remote offsite storage, further H&S, and inventory management.
  • Financially responsible for the P&L statement.
  • Managed end-to-end supply chain movements with analysis of the product lifecycle, from order creation to arriving in store.
  • Worked closely with local HR partners to deliver and facilitate disciplinary hearings and end of employment decisions.
  • Accountable for all commercial and visual business decisions, VMS, aligning with Nike directives and managing visual directives, activation installs and influencer events in store.
  • Extensive collaboration with external loss prevention and market place operations and inline allocation teams to assist in operations.

Service and Training manager

Nike
Melbourne
10.2022 - 11.2023
  • Responsible for hiring, onboarding and the ongoing development for new employees, further coordinating and hosting large hiring events.
  • Maintained for the stores training and level of knowledge through leading comprehensive training program to store employees.
  • Worked with partners from head office to collaborate on training initiatives and effective roll out of KPI management.
  • Created geography specific training material which was rolled out across AUS&NZ.
  • Consumer experience prioritisation and increasing in store KPI's.

Customer Service Manager

Rebel Sport
Melbourne
08.2018 - 10.2022
  • Responsible for the premium consumer experience in flagship store.
  • Omni-channel management through online sales packed in store over achieving on SLA's.
  • Networked with partner brands to create in store activations and events.
  • Utilised NPS KPI's to drive clear performance goal through the sales team.
  • Planned and maintained promotional activities for third party product and inline brands.

Education

International consultancy

Finance And Economics Consulting Internship
Japan

BCom - Deakin Univesity

Bachelor of Commerce- Finance And Marketing
Melbourne

Sienna College
Melbourne

Skills

I am fluent in the following skillsets:

  • Facilities management
  • HR facilitation- onboarding and hiring, disciplinary actions and dismissals
  • Procurement and supplier relations
  • Extensive training and operational backgrounds
  • P&L management of a multi-million £ business
  • Business reporting and financial analysis
  • Visual merchandising execution and planning

Systems and IT programs:

  • Excel Microsoft suite
  • Workday integration
  • Tableau
  • Concur
  • SAP
  • DARTscan
  • Legion, UKG and Timetrack

Timeline

Operations / Commercial Manager

Nike
11.2023 - Current

Service and Training manager

Nike
10.2022 - 11.2023

Customer Service Manager

Rebel Sport
08.2018 - 10.2022

International consultancy

Finance And Economics Consulting Internship

BCom - Deakin Univesity

Bachelor of Commerce- Finance And Marketing

Sienna College

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Lilli Donaldson