Lilli Barrett
Edinburgh,Midlothian
Summary
Highly skilled in hospitality with focus on providing top-notch service in fast-paced environments. Promise to deliver smooth and efficient dining experiences by leveraging skills in order management, communication, and problem-solving. Known for fostering positive customer relationships, ensuring satisfaction and repeat business.
Overview
5
5
years of professional experience
Work history
Server
Southern Cross Cafe
Edinburgh, Midlothian
2023.09 - Current
- Improved customer satisfaction by providing attentive and professional service.
- Delivered impeccable service for enhanced dining experiences.
- Achieved resolution of complaints within the establishment.
- Managed high-volume orders to ensure timely delivery of meals.
Bartender/Barista
Gleneagles Townhouse
Edinburgh, Midlothian
2022.05 - 2023.07
- Demonstrated knowledge of drink recipes for improved customer experience.
- Managed stock levels efficiently, preventing shortage during peak hours.
- Implemented new cocktail recipes by researching current trends in the industry.
- Maintained a clean and organised bar, enhancing customer satisfaction.
Hostess
Gleneagles Hotel
Auchterarder, Perth and Kinross
2021.05 - 2021.11
- Enhanced guest experience by welcoming patrons warmly upon arrival.
- Managed reservations and seating arrangements for smooth operations.
- Maintained a clean entrance area, creating an inviting atmosphere.
- Collaborated with the serving staff to streamline service delivery.
Hostess
Rio Grande Mexican Restaurant
Fort Collins, Colorado
2019.06 - 2021.01
- Greeted customers over the phone politely while taking down reservation details accurately.
- Used problem-solving skills to identify and resolve complex challenges.
- Organized floor plans to operate smooth service.
Education
GCSEs -
Rocky Mountain High School
Fort Collins, Colorado 2015.08 - 2019.05
Photography
Edinburgh College
Edinburgh/Midlothian 2022.08 -
Skills
- Barista training
- Payment Handling
- Alcohol serving laws knowledge
- Created a cocktail for it to be added to the seasonal menu
- Strong knowledge of Photoshop, Camera Raw, Adobe Bridge, and other Adobe suites
- Capable of Word, PowerPoint, and Excel
- Shortlisted for Scottish Portrait Awards
- Shadowed a photographer for the Edinburgh Military Tattoo
- Worked as an advertising intern at Nexus
- Photographed a wedding, and reception
- Volunteered at Larimer Dog Shelter
Timeline
Server
Southern Cross Cafe
2023.09 - Current
Photography
Edinburgh College
2022.08 -
Bartender/Barista
Gleneagles Townhouse
2022.05 - 2023.07
Hostess
Gleneagles Hotel
2021.05 - 2021.11
Hostess
Rio Grande Mexican Restaurant
2019.06 - 2021.01
GCSEs -
Rocky Mountain High School
2015.08 - 2019.05