Summary
Overview
Work history
Education
Skills
Timeline
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Lilli Barrett

Edinburgh,Midlothian

Summary

Highly skilled in hospitality with focus on providing top-notch service in fast-paced environments. Promise to deliver smooth and efficient dining experiences by leveraging skills in order management, communication, and problem-solving. Known for fostering positive customer relationships, ensuring satisfaction and repeat business.

Overview

5
5
years of professional experience

Work history

Server

Southern Cross Cafe
Edinburgh, Midlothian
09.2023 - Current
  • Improved customer satisfaction by providing attentive and professional service.
  • Delivered impeccable service for enhanced dining experiences.
  • Achieved resolution of complaints within the establishment.
  • Managed high-volume orders to ensure timely delivery of meals.

Bartender/Barista

Gleneagles Townhouse
Edinburgh, Midlothian
05.2022 - 07.2023
  • Demonstrated knowledge of drink recipes for improved customer experience.
  • Managed stock levels efficiently, preventing shortage during peak hours.
  • Implemented new cocktail recipes by researching current trends in the industry.
  • Maintained a clean and organised bar, enhancing customer satisfaction.

Hostess

Gleneagles Hotel
Auchterarder, Perth and Kinross
05.2021 - 11.2021
  • Enhanced guest experience by welcoming patrons warmly upon arrival.
  • Managed reservations and seating arrangements for smooth operations.
  • Maintained a clean entrance area, creating an inviting atmosphere.
  • Collaborated with the serving staff to streamline service delivery.

Hostess

Rio Grande Mexican Restaurant
Fort Collins, Colorado
06.2019 - 01.2021
  • Greeted customers over the phone politely while taking down reservation details accurately.
  • Used problem-solving skills to identify and resolve complex challenges.
  • Organized floor plans to operate smooth service.

Education

GCSEs -

Rocky Mountain High School
Fort Collins, Colorado
08.2015 - 05.2019

Photography

Edinburgh College
Edinburgh/Midlothian
08.2022 -

Skills

  • Barista training
  • Payment Handling
  • Alcohol serving laws knowledge
  • Created a cocktail for it to be added to the seasonal menu
  • Strong knowledge of Photoshop, Camera Raw, Adobe Bridge, and other Adobe suites
  • Capable of Word, PowerPoint, and Excel
  • Shortlisted for Scottish Portrait Awards
  • Shadowed a photographer for the Edinburgh Military Tattoo
  • Worked as an advertising intern at Nexus
  • Photographed a wedding, and reception
  • Volunteered at Larimer Dog Shelter

Timeline

Server

Southern Cross Cafe
09.2023 - Current

Photography

Edinburgh College
08.2022 -

Bartender/Barista

Gleneagles Townhouse
05.2022 - 07.2023

Hostess

Gleneagles Hotel
05.2021 - 11.2021

Hostess

Rio Grande Mexican Restaurant
06.2019 - 01.2021

GCSEs -

Rocky Mountain High School
08.2015 - 05.2019

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Lilli Barrett