Summary
Overview
Work History
Education
Skills
References
Timeline
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Lily Rose Turgay

Essex, Stanford-Le-Hope,THR

Summary

I am a conscientious, intelligent and highly ambitious individual with a broad skill set and a drive to succeed in whatever I do. I hold over 5 years experience within various administrative positions. After nearly 3 years living abroad and being subject to limited remote roles, I am excited to continue my corporate journey in The City. I am eager for a new challenge with the opportunity to progress.

Overview

7
7
years of professional experience

Work History

Admin/Customer Service

Letterfest LTD
05.2024 - Current
  • Answering customer queries and taking orders over the phone.
  • Responding to emails, messages and live chat using various platforms.
  • Achieving high KPI's and a 5* service rating.
  • Handling social media communications and content.
  • Managing and tracking shipments.
  • Collaborating with various teams across different time zones.
  • Resolving customer complaints.
  • GDPR compliance.
  • Detailed data entry.
  • Exceptional knowledge of multiple CRM systems.

Client Services Support - Onboarding Administrator

Giant Pay
05.2022 - Current
  • Onboarding up to 20 workers a day, following a smooth and concise process to ensure all workers are ready for their contracts to be issued and their work to commence.
  • Calling workers to acquire personal information such as their address, national insurance number, bank details etc.
  • Setting up accounts for my workers on our internal systems and providing them with login details to access their giant profile and company documents.
  • Guiding workers to upload and submit their right to work and proof of address documents for my approval.
  • Handling sensitive documents/data and complying with strict GDPR regulations.
  • Receiving contract information from high profile clients and then creating and issuing the contract to the relevant worker.
  • Managing the company inbox and distributing emails to follow team members and other sectors of the company when my manager is absent.
  • Creating and updating excel spreadsheets hourly to organise my workload and keep track of what stage of the onboarding process I am at with each worker/client.
  • Giving pay breakdowns and dissecting contracts for those who need extra clarity and advice regarding their assignment.
  • Actioning new worker templates, contract amendments and contract requests within a strict SLA.
  • Offering 'best advice' to those deciding whether to contract via PAYE or Umbrella.
  • Creating and sending welcome packs to all of my workers.
  • Prioritising and managing workload to meet critical deadlines.
  • Ensuring GDPR compliance with all processes and maintaining a high level of confidential at all times.
  • Being the primary point of contact for a large quantity of contacts and high profile clients.
  • Analysing documents that are submitted, ensuring that they are valid and permit the person to legally work in the UK.
  • Running ECS checks for international workers who are waiting on immigration documents.

Community Experience Agent

Depop (Remote)
02.2022 - 06.2022
  • Problem solving daily to mediate disputes between our buyers and sellers worldwide.
  • Investigating fraudulent activity across Stripe & PayPal.
  • Handling sensitive identity documents and banking information in order to verify Stripe accounts.
  • Processing payouts and issuing manual refunds within Stripe.
  • Investigating chargebacks.
  • Troubleshooting technical issues within the Depop app and on the website.
  • Handling complaints.
  • Using Zendesk, Google Suite & Ops-Tools.
  • Exceeding daily productivity targets.

Adult Services Directorate/Outreach Officer

London Borough Of Havering Council
07.2021 - 01.2022
  • Visiting vulnerable residents of the borough who tested positive for Covid-19.
  • Making sure that each positive case is isolating, or advising them to do so in the event that they are not.
  • Providing support services for those who are struggling with their isolation (financial support, shopping and medication deliveries, day to day care).
  • Writing a detailed report after every visit, summarising what happened during the call and flagging any welfare or safeguarding concerns that demonstrate the need for a follow-up visit.
  • Transcribing quickly to ensure that each report is completed and submitted to the system before arriving at the next address and repeating the process.
  • Responding to emergency situations in a timely manner, and calling for an ambulance if and when it proves necessary.
  • Completing a caseload of around 20-30 visits daily.
  • Analysing our caseload every morning and sorting the visits in order of priority (age, single person household, vulnerable/high risk).

Rapid Testing Operative

London Borough Of Havering Council
02.2021 - 07.2021
  • Assisting with the daily setup of the testing site.
  • Working front of house.
  • Registering lateral flow tests.
  • Ensuring that all customers were following Covid-19 guidelines.
  • Managing the inventory of the stock cupboard to ensure that PPE was always readily available.
  • Assisting my Team Leader in creating the weekly rota.
  • Collecting all results and uploading them to the government portal.
  • Opening and closing the site..
  • Collecting completed swabs and preparing the test samples for analysis.

Customer Service Agent

Decker's Europe
11.2020 - 02.2021
  • Representing global fashion brands UGG, Hoka and Teva.
  • Studying each brand to ensure that I held an in-depth knowledge of all products.
  • Working both remotely, and within a busy call centre.
  • Communicating with customers via telephone, Zendesk and live chat.
  • Handling complaints.
  • Creating informative and eloquent E-mail Macros, which were used across the whole company.
  • Using the DOMS order management system.
  • Exceeding company targets.
  • Handling sensitive and confidential information as per GDPR.
  • Carrying out security checks to be compliant with GDPR.
  • Communicating with my colleagues using Microsoft Teams.
  • Liaising with various departments of the company, and external courier companies to carry out investigations.

Member Host/PA

The Office Group
12.2019 - 10.2020
  • Meeting and greeting all guests and members.
  • Answering calls and responding to internal and external emails.
  • Facilitating member requests in a prompt and timely manner.
  • Booking meeting rooms.
  • Calendar management and office RND.
  • Ensuring that visual standards in the buildings are exceptional by carrying out regular building audits.
  • Logging building issues via Freshdesk.
  • Liaising with maintenance department.
  • Troubleshooting WIFI and IT issues.
  • Using the 'Compleat' System to create and manage PO's.
  • Supporting my building manager with member on/off-boarding to ensure a smooth welcome/departure.
  • Preparing catering for meeting rooms, then presenting and serving food and beverages.
  • Daily post duties.
  • Processing any chargeable services and ensuring the client is charged the appropriate amount adhering to the invoicing process.
  • Using salesforce to coordinate and upload detailed client information.
  • Creating and activating building access cards using the security PC system.
  • Opening and closing the building.
  • Stock checks.

Evening Jazz Vocalist

Cle Beach Restaurant
07.2019 - 10.2019
  • Rehearsing to prepare for performances.
  • Performing as the lead singer of the live band.
  • Performing solo with a backing track.
  • Specialising in Jazz, Soul and R&B.
  • Hosting open mic nights and encouraging customers to participate.

International Marketing Intern

Universal Music Group
02.2019 - 03.2019
  • Updating Airplay charts (daily) using formulae, monitoring the success of a song or an album.
  • Inputting information into spreadsheets to arrange the tour diary.
  • Sending daily analytics report to the whole workforce.
  • Frequently visiting the post room to send off packages and letters to clients and consumers.
  • Occasionally controlling Instagram stories.
  • Maintaining a discreet and professional manner whilst in the company of high profile artists.

Marketing Executive

Lotus London Events
09.2018 - 01.2019
  • Creating mood boards.
  • Producing promotional material such as posters, videos and flyers.
  • Leading presentations.
  • Managing social media accounts.
  • Analysing insights and social interaction.
  • Creating surveys and collecting data.

Administrative Assistant

Independent Living Agency
03.2017 - 01.2019
  • Filing for over 1000 clients.
  • Transcribing and typing emails for the CEO of the company.
  • Disposing of confidential documents.
  • Using Quickbooks.
  • Answering the telephone and making calls.
  • Post.
  • General administrative duties.

Education

Diploma -

East London Art's & Music
2017 To 2019

GCSE -

St Clere's School
2012 To 2017

Skills

  • Resilience
  • Leadership
  • Microsoft Office Proficiency
  • Creativity
  • Eloquent writing
  • Adaptability
  • Time Management
  • Data Entry
  • Administrative Support
  • Dedicated Team Player
  • Calendar Management
  • Friendly, Positive Attitude
  • Teamwork and Collaboration
  • Attention to Detail
  • Dependable and Responsible
  • Excellent Communication
  • Organizational Skills

References

Karen Herbert, Deputy CEO, Independent Living Agency, advocacy.ila@btconnect.com

Timeline

Admin/Customer Service

Letterfest LTD
05.2024 - Current

Client Services Support - Onboarding Administrator

Giant Pay
05.2022 - Current

Community Experience Agent

Depop (Remote)
02.2022 - 06.2022

Adult Services Directorate/Outreach Officer

London Borough Of Havering Council
07.2021 - 01.2022

Rapid Testing Operative

London Borough Of Havering Council
02.2021 - 07.2021

Customer Service Agent

Decker's Europe
11.2020 - 02.2021

Member Host/PA

The Office Group
12.2019 - 10.2020

Evening Jazz Vocalist

Cle Beach Restaurant
07.2019 - 10.2019

International Marketing Intern

Universal Music Group
02.2019 - 03.2019

Marketing Executive

Lotus London Events
09.2018 - 01.2019

Administrative Assistant

Independent Living Agency
03.2017 - 01.2019

Diploma -

East London Art's & Music

GCSE -

St Clere's School

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Lily Rose Turgay