Lilith Lindsay
Collier Row,Havering
Summary
Proactive and adaptable professional with 2+ years of experience in the fashion and beauty industries, specializing in e-commerce, stock management and assisting with model castings and Press clients. Proven track record of supporting high-profile events, managing VIP clientele, and optimizing stock systems. Looking to contribute organizational expertise and creative insights to a dynamic team in a creative or operational role.
Overview
8
8
years of professional experience
Work History
Receptionist & General Assistant
Burberry
HQ| City of Westminster, City of London
10.2023 - Current
- Managed reception area, creating welcoming and professional environment for guests and employees
- Supporting planning of in-house fashion events and shows, collaborating with 5+ departments
- Assisted with large model castings, coordinating schedules and logistics for over 700 models during show season
- Provided administrative support to casting and product development departments, including scheduling
- Organized and maintained records of model call sheets, ensuring accurate documentation of all communications and logistical arrangements
- Coordinated meeting schedules, sent out invitations, and maintained master calendar to avoid conflicts
- Assisted with preparation of materials for presentations, and internal meetings
- Managed schedules and coordinated logistics for casting calls, fittings, and rehearsals, liaising with models, agencies, and internal teams
- Greeted and assisted VIP guests with utmost discretion and confidentiality, ensuring high level of service and professionalism during fittings and meetings
Stock and E- commerce assistant
Tracie Giles Celebrity Semi-Permanent makeup
Knightsbridge, London
11.2022 - 09.2023
- Managing stock levels, ensuring permanent accuracy of stock at all times between shop floor and website for hundreds of products
- Analysed sales data and customer feedback to identify trends and improve stock and e-commerce strategies
- Conducted regular stock checks and reconciliations to maintain inventory accuracy - using Microsoft excel and Shopify
- Working with Marketing and Social Media teams to fulfill PR packages and gifting
- Working with suppliers to ensure constant flow of stock
- Managed and responded to all customer emails and queries, ensuring timely and accurate communication
- Assisted in coordinating promotions, ambassador events, and new product launches
- Assisted in maintaining e-commerce website, updating product listings, descriptions, and images
- Conducted market research to understand customer base and enhance products.
Clinic Reception and General Assistant
Tracie Giles Celebrity Semi-Permanent makeup
Knightsbridge, London
11.2021 - 11.2022
- Diary Management - booking and rescheduling appointments on behalf of over ten technicians, whilst ensuring smooth running environment at all times
- Full responsibility for all general clinic email enquiries, ensuring timely and professional responses
- Using excellent customer service skills to welcome clients, communicating constantly to ensure their targets are met
- General administrative tasks, using Microsoft office and Phorest
- Increased retail sales and general stock management
- Being first point of contact for clients, ensuring all necessary steps are taken to make client journey seamless
- Entrusted with confidential information of high-profile clients, demonstrating high level of discretion and professionalism
Front of House
Acanteen
Chelmsford, Essex
01.2017 - 11.2021
- Providing excellent customer service, ensuring orders are received on time and at extremely high quality
- Use of POS system to process customer transactions
- Ensuring fast and efficient service through constant monitoring of customer flow, particularly through busy periods
- Effective communication and handling of customers in fast paced and sometimes challenging environment
- Daily routine checks to ensure constant high standard
Education
A Level - Business
Shenfield High School Sixth Form
Brentwood, Essex 2019 - 2021
Skills
- Technical Skills: Microsoft Office Suite, Shopify, Phorest, Diary Management, Stock Management, Data Entry
- Soft Skills: Time Management, Attention to Detail, Organisation, Customer Service, Teamwork, Communication (written & verbal)
References
References available upon request.
Timeline
Receptionist & General Assistant
Burberry
10.2023 - Current
Stock and E- commerce assistant
Tracie Giles Celebrity Semi-Permanent makeup
11.2022 - 09.2023
Clinic Reception and General Assistant
Tracie Giles Celebrity Semi-Permanent makeup
11.2021 - 11.2022
Front of House
Acanteen
01.2017 - 11.2021
A Level - Business
Shenfield High School Sixth Form
2019 - 2021
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