Enthusiastic and driven individual with strong customer service skills and keen ability to communicate effectively. Proficient in working in fast-paced environments and collaborating with diverse teams.
Overview
20
20
years of professional experience
Work history
F&B assistant
BH Live
Bournemouth
08.2022 - Current
Took orders accurately to meet customer preferences exactly.
Prepared tables for meals, ensuring smooth service flow.
Upheld high hygiene standards whilst preparing beverages, maintaining a safe environment.
Greeted guests warmly upon arrival, setting a positive tone for their visit.
Cleared tables promptly after meals contributing to an organised dining area.
Ensured clean and tidy workstation, promoting health and safety standards.
Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
Completed daily set up and pack down duties, cash counting and stock replenishing.
Health Care Assistant
Ferndown Nursing Home
Bournemouth
11.2018 - 08.2022
Providing all aspects of care including personal care
Maintaining the cleanliness of the client’s room
Assisting with daily task including getting dressed
Maintaining health and safety and hygiene standards
I have assisted with ensuring good dietary intake and good fluid intake, and report to senior nurse of any problems and concern.
I assisted with meeting the patient’s elimination and toileting needs.
I can communicate any problems or concerns I have about a patient’s condition to the nurse in charge.
I enjoyed my experience caring for patients and liked to always ensure their comfort.
Barista
Costa Coffee
Bournemouth
09.2015 - 11.2018
During my time at Costa. I was nominated as an Employee of the Month. I was so delighted receiving this recognition. An outstanding performance.
Give customers drink menus and any queries regarding ingredients
Take orders while paying attention to details (e.g., preferences of coffee blend, dairy and sugar ratios.)
Prepare beverages following recipes
Serve beverages and prepared foods, like cookies, pastries and muffins
Receive and process payments (cash and credit cards)
Keep the bar area clean
Maintain stock of clean mugs and plate
Check if brewing equipment operates properly and report any maintenance needs
Comply with health and safety regulations
Communicate customers feedback to managers and recommend new menu items
Assistant Florist (Voluntary)
Ena’s Florist
Bournemouth
11.2012 - 04.2013
Conditioning Flowers
Cleaning Vases, pots and unpack deliveries
Assisting with flower arranging
Assisting Customers
Childcare Assistant
Bournemouth and Poole College Nursery
Bournemouth
09.2011 - 03.2012
Assisting with childcare within the nursery
Maintained cleanliness and hygiene in the play area, reducing risk of infection among children .
Assisted with meal preparation, ensuring dietary needs were met for healthier growth of the child.
Housekeeping Assistant/Health Care Assistant
Royal Bournemouth Hospital
Bournemouth
12.2005 - 01.2008
Maintaining the cleanliness of the wards and patients’ rooms
Changing Bed linen.
Providing all aspects of care including personal care
Maintaining the cleanliness of the client’s rooms
Assisting with daily tasks including getting dressed
Maintaining health and safety and hygiene standards
Monitoring blood pressure and maintaining accurate daily records.
Education
Calasiao Comprehensive National High School
Phillipines
/1990 - /1994
Skills
Good organization skills
Exceptional customer service
Time management
Ability to remain calm
Extensive knowledge & experience in health and safety