Lilian Nkechi Chukwuemeka
Kent,Bexley
Summary
Logistics and supply chain professional with extensive experience in operations and customer service. Proven ability to streamline processes and enhance supplier relationships. Strong communication skills contribute to effective teamwork and client satisfaction
Overview
19
19
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Operation specialist
Baker Hughes
09.2017 - Current
- Streamlined office operations by implementing efficient administrative procedures.
- Devised innovative strategies to maintain service quality while minimising expenditure.
- Oversaw facility maintenance and allocated resources to meet operational standards.
- Negotiated with vendors to control corporate expenditures effectively.
- Drafted periodic reports to inform management on KPIs and operational issues.
- Monitored inventory needs, collaborating with procurement for effective supply chain operations.
- Coordinated travel arrangements for executives, ensuring seamless business trips.
- Organised company meetings that enhanced communication across departments.
- Streamlined supply chain processes to enhance efficiency.
- Improved warehouse organisation, enhancing storage capacity.
- Maintained excellent relationships with clients through regular updates about their shipments.
- Facilitated team meetings for better communication and coordination.
- Led a team of warehouse staff, promoting a productive work environment.
Logistics Specialist
Granite Services
01.2014 - 09.2017
- Led warehouse staff, fostering a productive work environment.
- Facilitated team meetings to enhance communication and coordination.
- Assisted in budget preparation to support cost control measures.
- Tracked product movement accurately, minimising loss and theft.
- Ensured compliance with shipping regulations to avoid penalties.
- Negotiated vendor contracts, achieving significant cost savings.
- Maintained client relationships through regular shipment updates.
- Executed logistics plans for major product launches, ensuring seamless distribution.
Office administrator
MGM logistics
07.2012 - 09.2013
- Coordinated crew changes for vessels, ensuring seamless transitions.
- Scheduled internal and external meetings, managing logistics and invitations.
- Drafted meeting notes and recorded proceedings for distribution.
- Handled petty cash management, maintaining accurate financial records.
- Provided logistical support to travelling staff, coordinating itineraries with operations.
- Supervised janitors and project drivers, ensuring cleanliness and maintenance.
- Organised travel arrangements, facilitating stress-free business trips for staff.
- Maintained office supplies to minimise downtime and ensure operational efficiency.
Customer service officer
Premier Logistics Limited.
01.2010 - 07.2012
- Assisted colleagues during peak hours to maximise team productivity.
- Rapidly learnt new software systems to improve operational efficiency.
- Delivered high-quality service with meticulous attention to detail.
- Collaborated with team members for a seamless service experience.
- Fostered a welcoming atmosphere, resulting in increased customer retention.
- Enhanced customer satisfaction through prompt and efficient responses.
- Provided friendly, knowledgeable support to address customer inquiries.
- Maintained accurate customer records by registering information consistently.
Customer Care service officer
Panalpina World Transport
01.2008 - 12.2009
- Established rapport with clients, fostering positive customer experiences.
- Achieved personal and team sales targets while delivering exceptional service.
- Processed cash transactions accurately, ensuring correct change provision.
- Managed high volumes of incoming calls to enhance office organisation.
- Cultivated sustainable relationships through open communication and trust-building.
- Welcomed customers upon entry and exit, promoting a friendly atmosphere.
- Delivered outstanding customer service via professional and courteous interactions.
- Maintained tidy checkout areas, ensuring efficient service delivery.
Administrative assistant intern
Panalpina World Transport
02.2006 - 02.2007
- Promoted effective communication among departments, enhancing team performance.
- Monitored and ordered office supplies to prevent shortages and excesses.
- Managed front-office tasks to ensure seamless operations.
- Organised company events to foster team spirit and enhance morale.
- Coordinated travel arrangements for staff, minimising logistical complications.
- Maintained an orderly office environment, boosting productivity levels.
- Sorted incoming mail, ensuring prompt delivery to recipients.
- Established positive professional relationships within the workplace.
Education
Bachelor of Science - Political Science
University of Nigeria Nsukka
Nigeria 01.1999 - 07.2005
Skills
- Customer satisfaction focus
- Logistics management
- Supply chain knowledge
- Supplier relationship management
- Problem Solving
- Team leadership
- Planning and organization
Affiliations
- Volunteer work/ community involvement
Accomplishments
Received an Energized award and Standing ovation award as a key player of the team for going above and beyond to achieve operational excellence.
Certificate of recognition received for Selflessness, Safety vigilance in the area of preventatives for the team through the year 2024.
Languages
English
Fluent
Certification
Training on Errors and Omissions, Documentation and Hazardous Material.
Workshop on Self Organization and Time Management for Personal Effectiveness.
Custom
Lead Volunteering work and Corporate social responsibility.
Timeline
Operation specialist
Baker Hughes
09.2017 - Current
Logistics Specialist
Granite Services
01.2014 - 09.2017
Office administrator
MGM logistics
07.2012 - 09.2013
Customer service officer
Premier Logistics Limited.
01.2010 - 07.2012
Customer Care service officer
Panalpina World Transport
01.2008 - 12.2009
Administrative assistant intern
Panalpina World Transport
02.2006 - 02.2007
Bachelor of Science - Political Science
University of Nigeria Nsukka
01.1999 - 07.2005
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