LILIANI DE PAULA SANTOS
London
Summary
Highly motivated and dedicated professional with strong values of responsibility, commitment, and adaptability. Skilled in administrative coordination, staff management, and customer service, with proven ability to build trust and long-term relationships. Experienced in marketing and social media content creation, including scriptwriting, video organization, and management. Recognized for excellent interpersonal communication, attention to detail, and the ability to thrive both independently and within diverse team environments.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Housekeeping
Self-Employed
Southwest London
2018.01 - 2025.09
- Responded appropriately to costumer's special cleaning requests.
- Swept, mopped and vacuumed common areas and wiped down surfaces.
- Successfully servicing the same families for over 7 years, establishing strong bonds and trust.
- Provide comprehensive services including organization, cleaning, pet care (dogs and cats), and occasional childcare.
- Maintain a high standard of cleanliness and organization while ensuring the well-being of both the household and pets.
Student Ambassador Programme
University of the West of Scotland
London, England
2025.08 - 2025.08
- Achieved successful completion of programme while serving as student representative.
- Developed, scripted, and recorded videos to promote university on social media.
- Enhanced student engagement and outreach efforts through targeted content creation.
- Facilitated communication between prospective students and university departments to enhance engagement.
- Collaborated with team members to brainstorm and implement innovative content strategies.
Administrative Coordinator
Dinâmica Elevadores
Brazil
2013.01 - 2018.01
- Company Overview: Brazil
- Managed cash transactions and maintained accurate financial records.
- Oversaw employee attendance records and payroll processing.
- Developed and organized efficient routes for company operations.
- Proficient in Microsoft Excel and various Word programs.
- Collaborated in the human resources department, contributing to staff management and recruitment efforts.
- Coordinated stock ordering and distribution across the company.
- Interacted with a diverse range of individuals, including staff members, managers, and clients.
- Develop and maintain strong relationships with partners, agencies, and vendors to support marketing initiatives.
- Monitor and maintain brand consistency across all marketing channels and materials.
- Brazil
Sales Associates
Feira Hippie Market
Brazil
2012.01 - 2013.01
- Company Overview: Brazil
- Brazil
Education
International Business -
University of the West of Scotland
London, UK 2023.10 - Select/2028
English Language L2 - undefined
Lewisham College
London, UK 2023.10 - 2024.10
English Language L1 - undefined
Lewisham College
London, UK 2022.10 - 2023.10
English Language - undefined
Micronet Education
2013.10 - 2015.10
Skills
- Proficient in Microsoft Office programs
- Human Resource
- Staff management
- Recruitment
- Stock ordering
- Distribution
- Excellent interpersonal skills
- Excellent communication skills
- Detail-oriented
- Committed to task
- Multimedia content creation
- Marketing communications
Hobbies
- Reading: Finds joy in sharing books recommendations with friends and discussing the nuances of storytelling over a cup of coffee.
- Travelling: I embark on journeys to immerse myself in new cultures, savour exotic cuisine and forge connections with people around the world.
- Sports: Embracing the vitality of an active lifestyle, I thrive in the rhythm of running and working out.
Timeline
Student Ambassador Programme
University of the West of Scotland
2025.08 - 2025.08
International Business -
University of the West of Scotland
2023.10 - Select/2028
English Language L2 - undefined
Lewisham College
2023.10 - 2024.10
English Language L1 - undefined
Lewisham College
2022.10 - 2023.10
Housekeeping
Self-Employed
2018.01 - 2025.09
English Language - undefined
Micronet Education
2013.10 - 2015.10
Administrative Coordinator
Dinâmica Elevadores
2013.01 - 2018.01
Sales Associates
Feira Hippie Market
2012.01 - 2013.01