Liliane Green
Bishopstoke,Hampshire
Summary
An accomplished leader in the hospitality industry for more than 12 years who looks for new opportunities for change. A record of maintaining high employee satisfaction and efficiency under responsive management styles. Skilled at promoting business offerings to promote dramatic growth. Communication at all levels, an active management style, and experience in recruiting, induction, training, promotion, and discipline are some of my key strengths. I am an extremely organized individual with excellent attention to detail. As a customer service provider, I'm meticulous about meeting the needs of every customer. Bilingual, hardworking and ready to join my next team.
Overview
13
13
years of professional experience
9
9
years of post-secondary education
1
1
Certification
Work History
General Manager
Handlebar Café
Winchester, Hampshire
07.2019 - 06.2023
- Leadership of 15 employees
- Review product quality, research new suppliers and monitoring stock levels
- Oversee the update of standard procedures in all aspects of the company's operations.
- Resolved internal staff conflicts to mutual benefits of all parties involved.
- Tracked KPIs to drive profitability and target delivery.
- Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
- Built and maintained loyal, long-term customer relationships through effective account management.
Deputy Manager
Baxter Storey, B&Q
Chandler's Ford, Hampshire
11.2014 - 05.2019
- Provide operational support to the GM and twenty-four staff members
- Performing on ongoing product and service training to staff
- Complying with monthly sales report for the GM
- Assists in overseeing front of house activities, focusing on quality and customer service.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Allocated resources strategically to achieve high ROI and minimise financial cost.
- Introduced new opportunities for team building and communication, resulting in better team performance.
- Resolved conflicts by acting as mediator and rule enforcer as appropriate.
- Conducted periodic performance reviews for direct reports.
Assistant Manager
Baxter Storey, Harper Collins
London
10.2010 - 10.2014
- Led and managed administrative staff to maintain smooth daily operations.
- Monitored health and safety measures for guaranteed compliance.
- Translated senior management directives into actionable front-line policies and implemented changes with staff.
- Work with the GM on big hospitality events, such as the annual publisher's awards and book releases
- Working closely with the head chef to implement new menu ideas.
- Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
General Assistant
Baxter Storey, Cancer Research Institute
London
06.2010 - 10.2010
- Food and Beverage Preparation
- Promptly processed orders to maintain clean and tidy production area.
- Improved department efficiency by responsibly managing stock and company assets.
- Protected staff and guests by complying with health and safety regulations.
- Displayed strong customer service and professional telephone manner while resolving enquiries.
- Checked and processed incoming deliveries, unpacking and storing with care to avoid stock damage.
Education
Bachelor's degree - Psychology and Counselling
The Open University
Milton Keynes 10.2019 - 07.2023
Bachelor's degree - Marketing and Advertising
Centro Universitario do Triangulo
Uberlandia - Brazil 02.2000 - 11.2004
Skills
- Food preparation and safety
- Financial management
- Recipes and menu planning
- Conflict resolution
- Leadership and team building
- Recruitment
- Business development
- Performance improvements
- Customer service-oriented
- Staff training/development
- Coaching and mentoring
- Strategies and goals
Certification
Management and Leadership: Planning your personal development
- 2019- Future eLearn
Mindfulness for Wellbeing and Peak Performance
- 2019 - Future eLearn
People Management Skills
- 2019 - Future eLearn
Management and Leadership Growing as a Manager
- 2019 – Open University
Languages
Portuguese
Native
Spanish
Fluent
English
Fluent
Italian
Elementary
Timeline
Bachelor's degree - Psychology and Counselling
The Open University
10.2019 - 07.2023
General Manager
Handlebar Café
07.2019 - 06.2023
Deputy Manager
Baxter Storey, B&Q
11.2014 - 05.2019
Assistant Manager
Baxter Storey, Harper Collins
10.2010 - 10.2014
General Assistant
Baxter Storey, Cancer Research Institute
06.2010 - 10.2010
Bachelor's degree - Marketing and Advertising
Centro Universitario do Triangulo
02.2000 - 11.2004
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