Liliana Sebastian
Church Crookham,Hampshire
Summary
Hospitality worker with 3 years of experience as a waitress and catering assistant, bringing strong customer service skills and the ability to stay calm and efficient in fast-paced environments. Proven track record of contributing to smooth team operations and delivering positive guest experiences. Currently seeking a new opportunity to grow within the hospitality industry and take on fresh challenges.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Catering Assistant
NHS Foundation Trust
Frimley, Surrey
2023.08 - Current
- Supported other team members during peak hours for smooth operations.
- Maintained clean and organised work area, contributing to efficient service delivery.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Kept up-to-date knowledge about menu items, guiding customers effectively.
- Engaged with customers in polite manners, fostering welcoming environments.
- Served high volumes of guests in fast-paced service environments with exceptional customer care.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Accurately processed customer orders and provided allergy advice and menu recommendations when required.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
Waitress
The Lismoyne Hotel
Fleet, Lincolnshire
2022.08 - 2023.08
- Met special dietary requests with careful preparation and presentation of dishes.
- Enhanced guest satisfaction through attentive and prompt service.
- Ordered and stocked beverage supplies, maintained availability of popular drinks.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Assisted in large-scale events, delivering food and ensuring an overall wonderful guest experience.
Education
GCSEs -
All Hallows Catholic School
Hampshire 2017.09 - 2022.05
A-Levels -
All Hallows Sixth Form College
Hampshire 2022.09 - 2025.05
Skills
- Customer service
- Cash handling
- Menu knowledge
- Team collaboration
- Multitasking
Certification
While working in the NHS, I have been able to complete a range of training exercises catered to my role in food safety, with some training being redone yearly as part of my role.
Timeline
Catering Assistant
NHS Foundation Trust
2023.08 - Current
A-Levels -
All Hallows Sixth Form College
2022.09 - 2025.05
Waitress
The Lismoyne Hotel
2022.08 - 2023.08
GCSEs -
All Hallows Catholic School
2017.09 - 2022.05