Liliana Petrov
Ilford,Redbridge
Summary
Motivated, adaptable and reliable professional with proven experience in hospitality supervision, customer service, online sales support and team coordination. Skilled at leading teams, managing daily operations, organising resources and consistently delivering high standards of service. Currently undertaking Level 6 Construction Management studies, with strong communication abilities and the confidence to thrive in fast-paced, demanding environments.
Overview
3
3
years of post-secondary education
4
4
years of professional experience
Work History
Housekeeping Cleaner
Houskeep
London, London
12.2025 - 07.2026
- - Delivered detailed cleaning services while maintaining strict attention to detail
- - Prioritised tasks to meet deadlines without compromising quality
- Followed all safety procedures and used equipment and materials correctly
Sales Advisor
Online sales services
London, London
09.2025 - 12.2025
- Listened intently to customers to identify upselling opportunities.
- Resolved customer issues and complaints with quick-thinking problem-solving.
Supervisor
Montcalm hotels
Liverpool street, London
05.2024 - 08.2024
- Supervised housekeeping and daily operations in a premium hotel environment
- Planned and allocated team workloads, monitoring delivery to ensure consistent high quality
- Managed supplies, equipment and resources to support smooth service delivers
- Liaised effectively with front desk, maintenance and management teams to resolve operational needs
Upheld strict health, safety and cleanliness standards across all area
Supervisor Leader
Premier Inn
Holborn, London
02.2022 - 04.2024
- Led daily hotel operations, guiding teams to meet brand service and quality targets
- Coordinated staff duties and provided ongoing training and guidance
- Resolved customer enquiries and complaints professionally to maintain satisfaction
- Managed stock levels, ordered supplies and tracked usage to control costs
- Ensured full compliance with health, safety and hygiene regulations
Education
Diploma of Higher Education - Construction management
Global banking school
London, Newham 02.2023 - Current
Skills
- - Team leadership, supervision and task allocation
- - Customer service, client relations and issue resolution
- - Sales support and online customer service
- - Stock, materials and resource management
- - Operational planning, organisation and problem-solving
- - Health, safety and compliance awareness
- - Time management and independent working
- - High-standard housekeeping and quality control
- - Cross-department communication
Languages
Romanian
First language
English
Upper intermediate
B2
Timeline
Housekeeping Cleaner
Houskeep
12.2025 - 07.2026
Sales Advisor
Online sales services
09.2025 - 12.2025
Supervisor
Montcalm hotels
05.2024 - 08.2024
Diploma of Higher Education - Construction management
Global banking school
02.2023 - Current
Supervisor Leader
Premier Inn
02.2022 - 04.2024