Liliana Mendes
Oldham,Manchester
Summary
Enthusiastic and self-motivated individual looking forward to learn. Great communication, problem solving and planning
and organising skills. Committed to cooperate with people successfully in team tasks, as well as understand how to contribute in order to support other team members achieve a better performance.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work History
Bakery worker
Park Cakes bakery
Oldham, Greater Manchester
09.2019 - 07.2021
- Prepared high-quality baked goods for customer delight.
- Decorated cakes and pastries to enhance aesthetic appeal.
- Assisted colleagues during busy periods, promoting team harmony.
- Minimised risk of cross-contamination by cleaning and sanitising utensils, bowls and equipment after use.
- Maintained cleanliness in the bakery resulting in a hygienic work environment.
- Achieved efficient workflow with effective time management skills.
- Achieved weekly production targets by correctly understanding and following weights and measuring guidelines.
Shop floor assistant
Gems
Ashton-under-Lyne, Tameside
06.2018 - 09.2018
- Enhanced customer satisfaction by providing attentive service and personalised fashion advice.
- Assisted in stock management for seamless inventory flow.
- Maintained cleanliness of store, resulting in a pleasant shopping environment.
- Facilitated high-quality window displays to attract potential customers.
- Delivered excellent product knowledge with every customer interaction.
- Collaborated with team members to achieve daily sales targets.
- Ensured correct pricing of items through regular checks, preventing discrepancies at checkout points.
- Helped customers find desired clothing items quickly, boosting sales and improving shopping experience.
Customer Service Assistant and Trainee
Lycamobile Store
Manchester, greater manchester
01.2017 - 08.2017
- Assist customer to find desired products.
- Provide information about stock and
answering diverse questions about phones and related products. - Cleaning and organising store.
- Stockroom and packaging arrangements.
- Ensured smooth running of operations with timely preparation of reports.
- Facilitated customer loyalty programmes to enhance customer retention.
Education
GCSEs - Mathematics,English,Science and Product Design
Astley Sports College
Dukinfield, Tameside 10.2015 - 07.2017
NVQ Level 2 - Childcare
Tameside College
Ashton-under-Lyne 09.2017 - 01.2021
Skills
- Literacy and numeracy
- communication
- Negotiation
- Delegation and Time Management
- Willingness to learn
- Packaging products
- Workplace hygiene
- Self motivated
- Customer Service
Timeline
Bakery worker
Park Cakes bakery
09.2019 - 07.2021
Shop floor assistant
Gems
06.2018 - 09.2018
NVQ Level 2 - Childcare
Tameside College
09.2017 - 01.2021
Customer Service Assistant and Trainee
Lycamobile Store
01.2017 - 08.2017
GCSEs - Mathematics,English,Science and Product Design
Astley Sports College
10.2015 - 07.2017
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