Liliana Gusciora

• Day-to-Day Fleet Operations : Responsible for overseeing day-to-day fleet operations, including escalations, vehicle disposals, procurement, and renewing insurance policies. Actively sought out cost-saving opportunities to optimise fleet expenditure. Implemented new telematics systems to optimise route scheduling and enhance safety.
• Led JET Transition to Electric Vehicles Project : Initiated the shift to electric vehicles (EVs) which significantly boosted operational efficiency and contributed to the company's sustainability goals, and the aim to reach Net Zero emissions by 2030. Created an EV transition playbook and influenced global teams to implement EV transitions in other JET markets, thereby supporting the global EV rollout plan. Additionally, signed contracts with public network EV charge card providers to streamline charging access for our fleet and established a home charging process for drivers through a newly onboarded installation supplier.
• Exceeded EV Transition Goals : Accelerated the transition to EVs, surpassing the 2024 target and achieving a fully green fleet 12 months ahead of schedule.
• Stakeholder Collaboration and Knowledge Enhancement : Collaborated with stakeholders, external partners, and resources to ensure project success. Engaged in fleet sustainability and safety conferences, webinars, and expert groups to enhance knowledge and drive project success.
• Policy Development and Relationship Building : Developed and enhanced fleet policies to improve safety, efficiency, and budget savings. Fostered strong relationships with stakeholders and suppliers.
• Effective Communication and Collaboration : Communicated goals and action plans to stakeholders, and collaborated with company director, legal, tax, department heads, finance, and media relations teams to ensure seamless operations.
• Employee Engagement and Support : Drove employee engagement through newsletters, interactive chats, steering groups, presentations, and video calls with experts. Created a Slack info channel to support drivers.
• Public Relations and Reporting : Contributed to public relations communications, showcasing the Just Eat EV success story. Created sophisticated presentations for professional delivery and developed reports to measure and showcase success.

I oversaw the day-to-day operations of a diverse fleet comprising company cars, vans, and HGVs. Collaborating closely with senior stakeholders, including Heads of Departments and Directors, I aligned sustainability goals with company objectives. This involved developing and implementing effective communication strategies internally and externally. I spearheaded initiatives to reduce emissions and costs by leveraging telematics to optimise vehicle routes. Additionally, I employed strong communication skills to engage and educate employees across all levels, fostering a culture of employee engagement. I also led various projects aimed at enhancing operational efficiency and effectiveness by improving internal policies and training materials.

I collaborated closely with the Fleet Manager on sustainability initiatives while overseeing administrative tasks for a fleet of 6,000 buses. This included regulatory compliance and managing vehicle disposals. I actively monitored fleet performance, identifying and addressing processing errors, and maintained databases for thorough data analysis. Additionally, I initiated the development and implementation of streamlined operational processes, generating reports to drive continuous improvement.

I directed daily operations, managed event coordination, and optimized inventory control. I led recruitment and training efforts, reducing staff turnover by 40%. Ensured high-level customer service and resolved issues promptly. Developed business plans to drive profitable sales and created new menus for enhanced customer options. I coordinated events, managed staff scheduling, and handled payroll responsibilities. Monitoring inventory levels was crucial for optimising stock management.

As a Natural Horsemanship Trainer, I used a holistic approach to train young horses, focusing on trust-building and instilling basic ground manners. Oversaw daily tasks such as feeding, grooming, and ensuring horse welfare. Maintained high standards of stable cleanliness to enhance reputation. Kept abreast of industry best practices through continuous learning at seminars, and promoted natural horsemanship principles to a wider audience.

As a Restaurant Manager, I was responsible for the overall daily operations, including communication with owners, suppliers, and employees. I coordinated events, managed inventory, and handled payroll duties. Additionally, I led recruitment, training, and incentive processes, resulting in a 40% reduction in turnover and improved customer experience. Providing consistent high-level customer service was a priority, and I ensured prompt resolution of incidents and complaints. I also developed and managed business plans to drive profitable sales, and created new menus to offer variety and options to customers.