LILIANA GOMES
London,UK
Summary
Digital content and communications professional with over eight years of experience across charitable, healthcare and housing settings. Skilled in stakeholder engagement, project coordination, reporting, service improvement and producing clear, accurate and audience-focused content. Brings experience with SharePoint, Salesforce, Canva, Microsoft 365, SEO, digital performance reporting and brand-aware communication, alongside a background in international development and a strong interest in humanitarian impact.
Overview
1
1
Certification
9
9
years of professional experience
Work history
Project Worker
Central Recruitment Agency
London
2021.10 - 2026.07
- Supported service users through person-centred communication, conducting needs assessments and developing coordinated action plans.
- Liaised with NHS services, local authorities, housing providers, probation teams, and voluntary organisations to coordinate support for service users.
- Managed complex caseload, ensuring clear documentation, prioritisation, and effective decision-making under pressure.
- Produce accurate case notes, safeguarding documentation and professional reports for internal and external stakeholders.
- Maintain confidential records using SharePoint and Salesforce, ensuring data quality and consistency.
Team Manager
Barnet Crisis Prevention House (NHS)
2021.04 - 2021.12
- Managed frontline teams delivering crisis intervention services in a fast-paced environment.
- Led multidisciplinary reviews, operational coordination and safeguarding processes.
- Worked collaboratively with NHS clinicians, social workers and community mental health teams.
- Maintained service quality, compliance and effective communication across stakeholders.
Team Leader
Look Ahead Recovery House
2019.06 - 2021.03
- Managed complex caseloads and coordinated support planning for adults with mental health and housing needs.
- Supervised frontline staff and maintained accurate records, reporting and documentation.
- Built effective partnerships with local authorities and healthcare professionals.
- Supported service users to move toward greater independence and stable accommodation.
Housing Support Worker
Look Ahead Care & Support
2018.01 - 2019.05
- Supported vulnerable adults experiencing homelessness and social exclusion.
- Helped clients access housing, healthcare, welfare benefits and community services.
- Maintained confidential records and contributed to safeguarding interventions.
Education
Master of Applied Project Management -
University of West London
BSc (Hons) - Information and Communication Technologies in International Development
University of East London
Skills
- Content creation and editing
- SEO and digital optimisation
- Digital performance reporting
- Stakeholder engagement
- Project coordination
- Brand management
- Social media support
- SharePoint and Salesforce
- Microsoft 365 and Teams
- Canva and AI tools
- Research, planning and reporting
- Risk management and workflow coordination
Certification
- Digital Marketing Strategy – University of the Arts London.
- Ladies in Tech Excellence – Digital Marketing 2026.
- Data Tech Programme (Advanced Excel & Data Visualisation) – Firebrand Digital Academy.
- Leadership & Management Level 2 – Institute of Leadership & Management.
- Clarity4D Accredited Practitioner.
Languages
English: Fluent.
Portuguese: Native.
Digital / Project Experience
International Human Capital Conference 1 & 2, Guinea-Bissau, Coordinated the marketing team and supported project delivery for conference communications.
References
Available upon request.
Timeline
Project Worker
Central Recruitment Agency
2021.10 - 2026.07
Team Manager
Barnet Crisis Prevention House (NHS)
2021.04 - 2021.12
Team Leader
Look Ahead Recovery House
2019.06 - 2021.03
Housing Support Worker
Look Ahead Care & Support
2018.01 - 2019.05
BSc (Hons) - Information and Communication Technologies in International Development
University of East London
Master of Applied Project Management -
University of West London