Microsoft Office Suite
Liliana Balan
Student
Slough
Summary
Hardworking and passionate job seeker with a background in customer service, hospitality, and childcare. Fluent in Romanian, French and English. Known for friendliness, adaptability, and organization. Committed to teamwork, problem-solving, and delivering excellent service. Seeking opportunities to utilize language skills and customer-oriented approach.
Overview
7
7
years of professional experience
4
4
Languages
Work History
Shift Leader
Caffe Nero
01.2023 - Current
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Helped management keep adequate supply on hand by notifying of shortages.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
Au Pair
Malik Family
01.2021 - 02.2022
- Cared for two children, ages 4 and 6 years old.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Transported children to and from school, medical appointments and extra-curricular activities.
- Monitored children's play activities to verify safety.
- Organized activities that enhanced children's physical, emotional and social well-being.
- Implemented daily routine to maintain structure and stability
- Assisted with housework such as laundry,cooking,tidying up and organizing play spaces.
- Met with parents about daily activities, positive developments, and issues.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
Au Pair
Nony Family
07.2018 - 12.2020
- Cared for two children, ages 1.5 and 3 years old.
- Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
- Handled nursery and school drop-offs and pick-ups, and assisted with after-school activities.
- Prepared meals, snacks, and refreshments for children.
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
- Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
- Met with parents about daily activities, positive developments, and issues.
- Regularly traveled with family to help with vacation activities and childcare.
- Transported children to and from school, medical appointments and extra-curricular activities.
Hotel Receptionist
Parc Hotel
05.2017 - 08.2017
- Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor of Science - Business And Management
Canterbury Christ Church University
London, United Kingdom 04.2001 -
English-as-a-Second-Language Education
Northampton College
Northampton, United Kingdom 04.2001 -
French Studies
France Langue, Diploma C1
Bordeaux, France06.2019
High School Diploma -
High School Hyperion
Cimislia 04.2001 -
Skills
Problem-Solving
Friendly
Operations Management
Fast Learning
Cash Handling
Customer service focus
Time Management
Multitasking
Attention to Detail
Continuous Improvement
Teamwork
Adaptability
Responsibility
Software
Reading, Travelling, Cooking, Pilates, Jogging
I enjoy reading to explore diverse perspectives and ideas, while traveling allows me to immerse myself in different cultures and experiences. Cooking is a creative outlet that brings joy, and Pilates and jogging keep me physically active and mentally refreshed.
Timeline
Shift Leader
Caffe Nero
01.2023 - Current
Au Pair
Malik Family
01.2021 - 02.2022
Au Pair
Nony Family
07.2018 - 12.2020
Hotel Receptionist
Parc Hotel
05.2017 - 08.2017
Bachelor of Science - Business And Management
Canterbury Christ Church University
04.2001 -
English-as-a-Second-Language Education
Northampton College
04.2001 -
High School Diploma -
High School Hyperion
04.2001 -
French Studies
France Langue, Diploma C1