Summary
Overview
Work History
Education
Skills
Software
Reading, Travelling, Cooking, Pilates, Jogging
Timeline
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Liliana Balan

Student
Slough

Summary

Hardworking and passionate job seeker with a background in customer service, hospitality, and childcare. Fluent in Romanian, French and English. Known for friendliness, adaptability, and organization. Committed to teamwork, problem-solving, and delivering excellent service. Seeking opportunities to utilize language skills and customer-oriented approach.

Overview

7
7
years of professional experience
4
4
Languages

Work History

Shift Leader

Caffe Nero
01.2023 - Current
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitored supply levels at counter and maintained customer areas to meet typical demands.

Au Pair

Malik Family
01.2021 - 02.2022
  • Cared for two children, ages 4 and 6 years old.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Transported children to and from school, medical appointments and extra-curricular activities.
  • Monitored children's play activities to verify safety.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Implemented daily routine to maintain structure and stability
  • Assisted with housework such as laundry,cooking,tidying up and organizing play spaces.
  • Met with parents about daily activities, positive developments, and issues.
  • Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.

Au Pair

Nony Family
07.2018 - 12.2020
  • ⁠Cared for two children, ages 1.5 and 3 years old.
  • Contributed to a positive atmosphere within the home by demonstrating flexibility adaptability when faced with unexpected changes or challenges.
  • Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family''s children.
  • ⁠Handled nursery and school drop-offs and pick-ups, and assisted with after-school activities.
  • Prepared meals, snacks, and refreshments for children.
  • Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period.
  • Participated actively in family events gatherings further integrating myself into their lives enhancing overall experience.
  • Met with parents about daily activities, positive developments, and issues.
  • Regularly traveled with family to help with vacation activities and childcare.
  • Transported children to and from school, medical appointments and extra-curricular activities.

Hotel Receptionist

Parc Hotel
05.2017 - 08.2017
  • Contributed to a positive work environment by maintaining a professional demeanor and collaborating effectively with team members across departments.
  • Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
  • Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

Bachelor of Science - Business And Management

Canterbury Christ Church University
London, United Kingdom
04.2001 -

English-as-a-Second-Language Education

Northampton College
Northampton, United Kingdom
04.2001 -

French Studies

France Langue, Diploma C1
Bordeaux, France
06.2019

High School Diploma -

High School Hyperion
Cimislia
04.2001 -

Skills

Problem-Solving

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Software

Microsoft Office Suite

Reading, Travelling, Cooking, Pilates, Jogging

I enjoy reading to explore diverse perspectives and ideas, while traveling allows me to immerse myself in different cultures and experiences. Cooking is a creative outlet that brings joy, and Pilates and jogging keep me physically active and mentally refreshed.

Timeline

Shift Leader

Caffe Nero
01.2023 - Current

Au Pair

Malik Family
01.2021 - 02.2022

Au Pair

Nony Family
07.2018 - 12.2020

Hotel Receptionist

Parc Hotel
05.2017 - 08.2017

Bachelor of Science - Business And Management

Canterbury Christ Church University
04.2001 -

English-as-a-Second-Language Education

Northampton College
04.2001 -

High School Diploma -

High School Hyperion
04.2001 -

French Studies

France Langue, Diploma C1

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