Lilian Umosen
Customer service
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
10
10
years of professional experience
Work History
Outreach Coordinator
FOUBA NGO
01.2018 - 12.2022
- Liaised with corporate sales and marketing teams to develop and maintain social media promotion, email-based campaigns and other marketing programs.
- Established and implemented sustainable and diverse funding strategies to support financial and operational objectives of organization.
- Developed network relationships with industry professionals to enhance community awareness and promote services.
- Generated interest in Product or Service, identified new markets and educated prospective clients on benefits.
- Initiated and coordinated visits by influential persons and community groups for marketing exposure.
- Pursued quarterly growth targets through strong leadership, analysis, problem-solving, team building and coaching.
- Developed and implemented training programs for staff.
- Participated in community events to promote services and engage with public.
- Collaborated with community members to develop and implement service initiatives.
- Established and maintained relationships with key stakeholders.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Affluent Sales Executive
Access Bank
03.2018 - 02.2021
- Gained strong leadership skills by managing projects from start to finish.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Analyzed past sales data and team performance to develop realistic sales goals.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Utilized internal lead referral tools to solicit new business opportunities and contacts.
- Developed and implemented account management plans to establish customer satisfaction.
- Negotiated and closed profitable sales contracts with new and existing customers to increase loyalty and retention.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Client Advisor
IvyGate Advisory
09.2017 - 03.2018
- Advise clients on travel or educational decisions
- Inform customers about services that could suit them
- Suggesting products they may be interested in
- Handling customer concerns
- Organizing meetings and appointments with clients
- Managed customer requests while mitigating potential risk to bank.
- Opened new accounts according to laid down rules and guidelines.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Human Resource/ Administrative Assistant
Arc Developments Ltd
01.2017 - 08.2017
- Handling and maintaining customer relationship
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Scheduled office meetings and client appointments for staff teams.
- Managed filing system, entered data and completed other clerical tasks.
- Oversaw and managed hiring process and assisted human resources.
- Partnered with management team to coordinate on-boarding and off-boarding processes.
- Delivered friendly assistance with new hires throughout interviewing and hiring process.
- Organized new employee orientation schedules for new hires.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Applied mediation and collaboration to successfully resolve employee complaints and grievances.
Public Relations Officer
Mount Zion Medical Lab, Imo State, National Youth Service Corps
10.2015 - 09.2016
- Planned, developed and implemented PR strategies;
- Liaised with colleagues and key spokespeople;
- Answered inquiries on the lab via telephone and email;
- Prepared handouts and brochures;
- Organized events.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Communicated with media weekly to build relationships and optimize press coverage.
- Implemented content editorial calendar to plan marketing campaigns and manage content.
- Used various social media platforms for media and blogger outreach.
- Increased revenues and supported business goals by developing public relations strategies and campaigns.
Assistant Secretary
Nigerian Christian Corpers Fellowship, Imo, Youth Service Corps
02.2016 - 07.2016
- Monitored the welfare of the female corps members registered with the organisation;
- Typed and presented minutes of business meetings;
- Participated in the development of appropriate infrastructure for teens;
- Ensured confidentiality at all time;
- Planned and prepared appropriate and suitable tutoring materials
- Screened visitors and issued badges to maintain safety and security.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
Studio Manager
King’s Glory Media Suite
Ajah
07.2015 - 09.2015
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed office operations while scheduling appointments for department managers.
- Maintained computer and physical filing systems.
- Delivered performance reviews, recommending additional training or advancements.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Defined clear targets and objectives and communicated to other team members.
Education
Master Of Arts - International Relations
Teesside University
United Kingdom01.2025
PGD - Business Administration And Management
Grace Polytechnic
Nigeria12.2019
BSc. - International Relations
Covenant University
2015
Senior School Leaving Certificate -
Grace High School
2011
Skills
- Community Organization
- Interpersonal Communication Skills
- Office Meetings
- Strategic Outreach
- Data Collection
- Customer Experience
- Onboarding Management
- Client Satisfaction
- Constructive Feedback
- Research
- Prescription Refills
- Cooperative Relationships
- Staff Training
- Office Administration
- Hiring and Retention
- Active Listening
- Customer Relations
- CRM Software
- Customer Relationship Management
- Customer Service
Timeline
Affluent Sales Executive
Access Bank
03.2018 - 02.2021
Outreach Coordinator
FOUBA NGO
01.2018 - 12.2022
Client Advisor
IvyGate Advisory
09.2017 - 03.2018
Human Resource/ Administrative Assistant
Arc Developments Ltd
01.2017 - 08.2017
Assistant Secretary
Nigerian Christian Corpers Fellowship, Imo, Youth Service Corps
02.2016 - 07.2016
Public Relations Officer
Mount Zion Medical Lab, Imo State, National Youth Service Corps
10.2015 - 09.2016
Studio Manager
King’s Glory Media Suite
07.2015 - 09.2015
Master Of Arts - International Relations
Teesside University
PGD - Business Administration And Management
Grace Polytechnic
BSc. - International Relations
Covenant University
Senior School Leaving Certificate -
Grace High School
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