LILIAN TARIAH
Port Harcourt
Summary
Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
23
23
years of professional experience
Work History
Switchboard Operator
TOTAL ENERGIES NIG LTD INDUSTRIAL C/O T. J.O MINIMAH
2004.07 - Current
- Installed software applications to track customer calls and enable improved insight.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Answered calls on [Number] ring and engaged customers with friendly, professional demeanor.
- Trained and mentored new PBX operations employees.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Maintained accurate records of calls placed and received.
- Documented messages and forwarded to correct individual.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Created and maintained company phone directory with current extensions and staff information.
Intern Reporter (NYSC)
Federal Ministry Of Finance, Head Quarter Abuja
2000.09 - Current
- Developed strong communication and organizational skills through working on group projects.
- Managed time efficiently in order to complete all tasks within deadlines.
- Learned and adapted quickly to new technology and software applications.
- Cultivated interpersonal skills by building positive relationships with others.
- Skilled at working independently and collaboratively in a team environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Excellent communication skills, both verbal and written.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Paid attention to detail while completing assignments.
- Worked effectively in fast-paced environments.
- Proved successful working within tight deadlines and a fast-paced environment.
- Applied effective time management techniques to meet tight deadlines.
- Developed and maintained courteous and effective working relationships.
Teacher
2. EMMANUEL COMPREHENSIVE SEC2ONDARY SCHOOL MINI-EWA
2003.01 - 2004.05
- Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Implemented reading and writing workshops to increase student literacy and support school reading programs.
- Evaluated students' understanding of course material through examinations and in-depth essay writing.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Created lessons and online testing materials to facilitate remote learning.
- Incorporated multiple types of teaching strategies into classroom.
- Participated in parent teacher conference to discuss developments of students and increase support.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
- Scheduled conferences with parents to discuss students' progress and classroom behavior.
- Planned and implemented integrated lessons to meet national standards.
- Graded and evaluated student assignments, papers, and course work.
- Created and developed lesson plans to meet students' academic needs.
- Developed and administered tests for students to measure academic proficiency and understanding.
- Completed student progress reports mid-term to notify students and parents of strengths and areas of improvement.
- Supported student physical, mental, and social development using classroom games and activities.
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
Public Relations Officer
PANABIZ (PANASONIC) INT’L LTD
2002.08 - 2002.12
- Forged strong media relationships to further public relations goals.
- Facilitated press conferences and other outreach events to raise visibility of organization.
- Used [Software] to create and distribute press releases to media outlets.
- Conducted media relations and responded to media requests for information.
- Cultivated strong relationships with media representatives to secure widespread coverage and feature stories.
- Created and executed targeted PR campaigns to raise awareness of organization and initiatives.
- Assisted with marketing strategy development to increase public awareness and customer engagement.
- Developed campaigns to increase public awareness of company and engage customers.
- Developed brand media relations strategies that bolstered community awareness and knowledge.
- Engaged in professional networking to maintain strong relationships with communications and media professionals to drive partnerships and effective dissemination of mass communications.
- Prepared weekly marketing statistics and flow charts to track daily actions using computer.
- Gathered information on customer opinions and adjusted plans to capitalize on current trends.
- Executed social media plans to create cohesive online presence.
- Produced and distributed brochures, newsletters and press kits.
- Communicated with media weekly to build relationships and optimize press coverage.
Education
High School Diploma -
Institute of Management And Technology (IMT)
Enugu03.1999
High School Diploma -
Institute of The Management And Technology (IMT)
Enugu01.1996
Skills
- Informative Announcements
- Multi-Line Phone Systems
- Switchboard Management
- Relay Messages
- Information Updates
- Corrective Actions
- Interoffice Communications
- Staff Meetings
- Administrative Duties
- Customer Support Needs Assessment
- Interpreting Support
- Clear Communication
- Active Listening and Communication
- Voice Training
- Call Transfers
- Answering Questions
- Call Follow-Up
- Status Updates
- Recordkeeping
- Telephone Reception
- Client Satisfaction
- Managing Phone Systems
- Emergency Response
- Call Volume Analysis
- Switchboard Operations
- Strong Telephone Etiquette
- Call Routing
- Closing Procedures
- Message Distribution
- Telephone Operation
- Emergency Call Support
- Computer Skills
- Excellent Verbal Communication Skills
- Message Documentation
- Message Taking
- Professional Communication
- Phone Call Direction
- Internal Communications
Reading Novels and Listening to news
My favourite hobby is watching TV. Whenever I have free time, I love watching Television. It never obstructs my studies. Hobbies help us to expand our knowledge, and it teaches us several things. First, I like to finish all my school homework and then start watching TV. This lightens my mood and sparks up the excitement inside me, as it increases my curiosity about the world. Watching different useful stuff on TV enhances my knowledge horizons and gives me lots of joy. Benefit of My HobbyIt is a good habit because watching TV escorts a lot of knowledge in various fields. There are several channels on TV, which represent worldwide affairs. I watch the news and I like channels, such as animal planet, discovery channel or another informative channel. These channels increase my curiosity and encourage me to learn about different aspects of life.I interestingly watch a cartoon network that provides me with creative and new ideas to make cartoons and arts. Some of my favourite comics are Mr Bean, Tom and Jerry, Scooby-Doo and many more.
Timeline
Switchboard Operator
TOTAL ENERGIES NIG LTD INDUSTRIAL C/O T. J.O MINIMAH
2004.07 - Current
Teacher
2. EMMANUEL COMPREHENSIVE SEC2ONDARY SCHOOL MINI-EWA
2003.01 - 2004.05
Public Relations Officer
PANABIZ (PANASONIC) INT’L LTD
2002.08 - 2002.12
Intern Reporter (NYSC)
Federal Ministry Of Finance, Head Quarter Abuja
2000.09 - Current
High School Diploma -
Institute of Management And Technology (IMT)
High School Diploma -
Institute of The Management And Technology (IMT)
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