Lila Tamang
London
Summary
Dynamic individual with hands-on experience in Client Relationship Building, Operation Management, and talent for navigating challenges. Bring strong problem-solving skills and a proactive approach to new tasks. I am known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
6
6
years of professional experience
Work History
Junior Operating Assistant
Citizen Bank
10.2020 - 12.2022
- Achieved a 20% reduction in transaction times, enhanced customer service, and contributed to a 10% increased in customer satisfaction through streamlined processes
- Strengthened customer relationships by delivering timely updates and personalized communication
Operating Executive
Global Peace Women
09.2019 - 04.2020
- Secured a 25% increase in funding by expanding community outreach programs, acquiring grants, and establishing strategic partnerships within a fiscal year
- Delivered a 40% improvement in key program outcomes, elevating skill development and advancing conflict resolution success rates through targeted interventions
Operation Account Manager
Flavors Restaurant
02.2017 - 06.2019
- Attained a 15% year-over-year growth in targets, while enhancing customer retention rates by 20% and reducing food costs by 10% through strategic inventory management and vendor negotiations
- Ensured timely payments to suppliers and vendors while overseeing accounts payable and receivable, optimizing customer payment processes, invoicing, and collections
Education
MBA - Master in Business Administration
Ravensbourne University
North Greenwich09.2024
(BA) Bachelor in Arts - Humanities and Social Science
Trinity International College
Dillibazar, Kathmandu02-2020
Diploma of Higher Education - Business Management
Trinity International College
Dillibazar, Kathmandu10-2016
Skills
- Account Management
- Operation Management
- Proficient in Microsoft Office Suite
- Client Relationship Building
- Customer service
- Administration
- New Business Development
- Proficient in Microsoft Power BI
Awards
- Professional Track Athlete, Represented country and club in international competitions
- Secured 4th position in The North Face Kathmandu Marathon
- Data Analytics Certificate, LinkedIn Learning
Interests
Reading: Aim of 1 book a month. Favorites - The Great Gatsby
Gym: Go to the gym 4 times a week and actively find ways to improve general health
Timeline
Junior Operating Assistant
Citizen Bank
10.2020 - 12.2022
Operating Executive
Global Peace Women
09.2019 - 04.2020
Operation Account Manager
Flavors Restaurant
02.2017 - 06.2019
MBA - Master in Business Administration
Ravensbourne University
(BA) Bachelor in Arts - Humanities and Social Science
Trinity International College
Diploma of Higher Education - Business Management
Trinity International College
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