Lila Grover Hesselgren
London,Hillingdon
Summary
Resourceful Retail Assistant with diverse experience in customer service across retail, office, and childcare settings. Delivered exceptional visitor experiences by efficiently processing transactions and resolving enquiries. Enhanced store operations through effective inventory management and visual merchandising.
Overview
4
4
years of professional experience
Work History
Retail Assistant
Health Robinson Museum
Pinner, Harrow
08.2026 - Current
- Served customers at the till, processing ticket and gift shop sales efficiently.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
- Maintained stocked, neat, clean, and organised shelves through effective visual merchandising.
- Welcomed visitors, introduced exhibitions, and addressed enquiries and complaints professionally, providing tailored solutions and prompt responses.
Artist's Assistant
Lucy Muss
London
03.2026 - 07.2026
- Identified issues, analysed information and provided solutions to problems.
- Built and maintained courteous and effective working relationships.
Activity Instructor
Super Camps
Rickmansworth, Hertfordshire
08.2025 - 08.2025
- Led daily activities for group of children aged 6-7, fostering engagement and skill development.
- Organised and conducted daily activities for children, promoting teamwork and creativity.
- Fostered a positive, inclusive environment, promoting teamwork and participant engagement.
- Coordinated student activities and boosted engagement by ensuring a safe, positive environment.
- Conducted risk assessments for each planned activity, minimising potential hazards.
Retail Assistant
Heath Robinson Museum
Pinner, Harrow
03.2023 - 11.2023
- At the Heath Robinson museum I was trained and used the till to regularly serve customers both in buying tickets and items from the gift shop.
- In addition, I would welcome visitors into the museum, introducing them to the exhibitions and answering questions. I would handle customer enquiries and complaints with professionalism, offering solutions to meet their needs as well as providing prompt responses to questions about products and services.
- I would keep the shelves stocked, neat, clean and organised through visual merchandise.
- Processed transactions efficiently at the till, including sales, refunds, and exchanges.
Architectural Intern
PLP Architecture
London
07.2023 - 07.2023
- Over one week of work experience at PLP Architecture, I had the opportunity to design a building of flats.
- I also learnt how to use 'Rhino', a 3d computer-aided design software.
- Finally, I learned how to use 3d printing software and the 3d printer.
Child Caregiver
The Hall School
Northwood, Greater London
07.2022 - 07.2022
- Working in the toddler room, I collaborated with my colleagues to look after the children as well as help with managing the planned activities for the children.
- In addition, I helped children during meal and play times.
Education
A Level - Textiles, Business and Photography
Royal Masonic School for Girls
Rickmansworth, Hertfordshire07-2025
Skills
- Cash handling
- Cash register operation
- Inventory management
- Shelf stocking
- Returns processing
- Customer service skills
- Sales techniques
- Store operations
- Barcode scanning
- Retail skills
- Communication skills
- Conflict resolution
- Relationship building
- Team collaboration
Timeline
Retail Assistant
Health Robinson Museum
08.2026 - Current
Artist's Assistant
Lucy Muss
03.2026 - 07.2026
Activity Instructor
Super Camps
08.2025 - 08.2025
Architectural Intern
PLP Architecture
07.2023 - 07.2023
Retail Assistant
Heath Robinson Museum
03.2023 - 11.2023
Child Caregiver
The Hall School
07.2022 - 07.2022
A Level - Textiles, Business and Photography
Royal Masonic School for Girls