Liina Lees
Newark on Trent,Nottinghamshire
Summary
Hardworking, reliable employee, enthusiastic about learning and exploring new career prospects and opportunities, including professional growth. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Good morals and respect for others. Providing an excellent customer service.
Overview
11
11
years of professional experience
Work History
A van driver
Mayflower
03.2025 - Current
- Completed daily vehicle inspections for maintenance of safety standards.
- Maintained cleanliness in van, contributing to a professional company image.
- Followed all driving regulations for safety assurance on the road.
- Ensured correct loading and unloading of products to avoid damage or loss.
- Communicated with clients politely and professionally, maintaining excellent working relationships.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Accurately and promptly submitted [Type] paperwork, attained proof of delivery.
- Ensured customer satisfaction by providing professional, timely service with outstanding communication.
Self-employed courier
Evri Limited
Claypole, Lincolnshire
11.2023 - 03.2025
- Built and maintained strong working relationships with regular customers. Successfully delivered packages in a timely and efficient manner.
- Considered customer needs, expectations, requirements.
- Conducted deliveries between businesses, shops and households.
- Delivered packages within desired timeframes.
- Maintained positive, helpful attitude to deliver exceptional customer service.
- Used maps, followed oral and written instructions and use GPS technology to make deliveries.
- Prepared manifests, loaded and unloaded products at the depot, separated damaged items, reported missing items.
- Confirmed delivery information, end of day deliveries
- Sorted packages for accurate delivery to correct addresses.
- Built strong relationships with clients through excellent service, promoting repeat business.
- Ensured timely deliveries by following efficient routes and schedules.
- Complied strictly with traffic regulations whilst on duty to maintain a clean driving record.
- Collected proof-of-delivery signatures, verifying recipient identification before releasing deliveries.
QA Specialist
KNOWHOW ( Based in Newark)
06.2015 - 11.2020
- Coaching experience ( helped a learner to achieve a specific personal or professional goal by providing training and guidance)
- Voice picking electronics
- Working on directs
- Customer service
- Voxware project involvement
- Working with computer, filling in spreadsheets
- Reporting stock loss, overstock to the manager
- Performed routine inspections and quality tests to verify needs for correction and meet regulatory standards.
- Remained calm under pressure to consistently meet quality demands of fast-paced, deadline-driven production environments.
- Improved product quality by executing detailed test plans.
- Facilitated efficient communication between development and operations teams, achieving better alignment on project goals and deadlines.
- Complied strictly with safety regulations during all phases of product testing, ensuring a safe working environment.
- Identified potential risks and issues through regular system analysis.
- Inspected and documented incoming materials to address quality issues.
- Maintained compliance with regulatory requirements and company policies.
Hotel Waitress
Best Western Bentley Hotel ( Based in Lincoln)
10.2014 - 06.2015
- Taking orders, serving food, money handling
- Maintained brand image by keeping neat personal appearance.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Creating wedding venues
- Coordinated team members to take, serve and clear orders accurately and promptly.
- Upheld high standard of cleanliness in all work areas to comply with health and safety regulations.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Greeted new customers, answered initial questions and took drink orders.
- Maintained safe hygiene and food handling standards for full compliance.
- Set tables appropriately, ensuring all utensils were clean and ready for use.
- Demonstrated knowledge of menu items to assist in customer decision making.
- Collaborated effectively with other team members for smooth operations during busy periods.
Education
NVQ Level 2 - NCFE LEVEL 2 certificate in Principles of Business Administration
NCFE
09.2023 -
NVQ Level 1 - Business Administration
FUTURES
Certificate - Social Housing Management
Alison.com
NVQ Level 1 - Pearson Edexcel Functional Skills Qualification in English
Newark College
GCSEs - GCSE
Olustvere Economic And Service School
Skills
Good Driving skills
- Effective Social skills
- Willingness to learn new skills and ability to follow instructions and procedures
- Good communicational skills, fluent in written and verbal English
- Effective time management
- Caring and kind
- Ability to work in a team
- Technology skills
- Ability to work independently
- Problem solving skills
- Strong emotional intelligence
- Delivery data entry
- Route planning, responsible driving
- Vehicle maintenance
- Local area knowledge
- Valid UK driving licence ( been driving for the past 18yrs)
- Long distance hauling
- Reliable and dependable
- Secure package handling
- Manual handling
- Friendly customer service
- Lifting heavy loads
- Motorway driving
- Route planning
- Multi-drop delivery
- Courier services
- Strong empathy
- Helpful and proactive
- Clear communication
- Customer experience
Additional Information
- I hold a full, clean UK driving licence (been driving for the past 19yrs)
- Knowledge in following IT programs: Microsoft Word, Excel and PowerPoint
- I speak fluently in Estonian and English. Also basic in Finnish.
Affiliations
- Gardening
- Dancing
- Running
- Driving
- Cooking
- Travelling
- DIY
- Teetotaler
- Home decorating
- Painting
- Museums, castles and historical landscapes
Languages
English
Fluent
Estonian
Proficient (C2)
Finnish
Beginner
SOFT SKILLS
- Volunteer work
- Creativity
- Active Listening
- Customer services
Timeline
A van driver
Mayflower
03.2025 - Current
Self-employed courier
Evri Limited
11.2023 - 03.2025
NVQ Level 2 - NCFE LEVEL 2 certificate in Principles of Business Administration
NCFE
09.2023 -
QA Specialist
KNOWHOW ( Based in Newark)
06.2015 - 11.2020
Hotel Waitress
Best Western Bentley Hotel ( Based in Lincoln)
10.2014 - 06.2015
NVQ Level 1 - Business Administration
FUTURES
Certificate - Social Housing Management
Alison.com
NVQ Level 1 - Pearson Edexcel Functional Skills Qualification in English
Newark College
GCSEs - GCSE
Olustvere Economic And Service School
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