Ligia Busuioc

• Ensured compliance with all safety regulations, promoting a secure working atmosphere for all employees.
• Managed complex projects, resulting in timely completion without compromising on quality.
• Reviewed operational reports regularly identifying areas of improvement in due course.
• Delegated tasks appropriately resulting in an evenly distributed workload across the team.
• Led team meetings for improved communication and transparency amongst staff.
• Liaised with multiple departments to facilitate smooth execution of projects on schedule.
• Monitored performance metrics closely ensuring consistent achievement of targets set by management.

• Managed to answer in timely manner over 150 emails per day and 360 supplier orders every day.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Fostered positive employee relationships through communication, training, and coaching.
• Demonstrated sales strategies and customer service best practices to enhance team performance.
• Analyzed Key Performance Indicator (KPI) data to identify trends and achieve team goals.

• SAP changes mainly, Master data maintenance, booking in and out material, inbound, and outbound specialist
• Consistently monitored programming compliance levels to uphold best company practices and processes.
• Supported wider-company data solutions through specified ad-hoc insight and analysis as required.
• Undertook thorough testing and exception reporting, maintaining transactional data integrity managing to update over 1600 part numbers every year.
• Maintained detailed documentation and records for all analytical work, providing thorough presentations, meetings, and training sessions
• Developed and implemented system testing plans in support of deployments.
• Partnered with users to understand and define system requirements.
• Wrote functional specifications for systems developers and completed regular updates to incorporate changes.
• Assessed processes, procedures, and work practices for strengths and weaknesses.
• Modified current systems to enhance workflows and meet new needs.

Answered high-volume daily telephone and email inquiries, minimizing correspondence

• Handled mail and correspondence for managers+ and employees.
• Managed highly complex diaries for senior staff through effective calendar planning.
• Accurately executed secretarial tasks, maintaining smooth administrative operations.
• Worked to facilitate positive, productive working environments through reliable administrative support.
• Produced and distributed monthly reports using Excel knowledge.
• Submitted timely stationery orders, researching cost-efficient suppliers to reduce spending.
• Updated client records with strict attention to confidentiality, maintaining full GDPR compliance.
• Having recorded daily 360 employee hours using specific systems Pro Time and Pro team

• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Built customer retention and satisfaction by delivering top-quality service.
• Managed staff rotas, and planned workloads effectively and strategically for 15 members.
• Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.
• Demonstrated ability to assess risk and respond to issues appropriately, eliminating workplace accidents and incidents.
• Performed thorough quality and safety checks, ensuring all specifications were strictly adhered to.
• Increased team productivity through effective staff planning, coordination, task delegation.

• Produced correspondence, reports, and delivery notes documents required for freight forwarders
• Presented data clear, concise, and functional format using SAP to prepare documents.
• Used SAP to manage accounting functions, including accounts payable, receivables,
• Managed incoming calls, consistently meeting -minute calls
• Input data manually or by scanning documentation using office equipment.
• Covering 100% of supplier's requests and emails.