Liga Lana
Edinburgh,United Kingdom
Summary
Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
5
5
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
FOH team member
PIER HOUSE
Edinburgh
07.2024 - Current
- Monitored stock levels regularly, avoiding shortages during peak hours.
- Managed payments for food and beverage orders efficiently to avoid any discrepancies.
- Communicated effectively between kitchen and serving staff facilitating efficient workflow.
- Implemented special requests from guests catering to individual needs.
- Developed rapport with regular customers, fostering a welcoming atmosphere.
- Conducted end-of-day clean-up tasks ensuring readiness for next business day.
- Welcomed guests warmly upon arrival, setting a positive tone for their visit.
- Assisted in preparation of food and drinks, adhering strictly to hygiene standards.
- Remained vigilant about potential allergens informing concerned patrons accordingly.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
- Collaborated effectively with team members during busy periods for seamless service delivery.
- Participated in team meetings contributing valuable suggestions for improvements.
- Prepared the dining area prior to opening hours for optimum readiness.
- Coordinated with kitchen staff for timely delivery of orders, resulting in satisfied customers.
- Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Managed restaurant closing duties,cleaning dining areas
- Kept up-to-date knowledge of menu items ensuring accurate information was given to customers.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
- Helped reduce waiting times by swiftly clearing tables after use.
- Completed side duties such as refilling condiments, contributing to organised workplace.
- Upheld health and safety standards by regularly sanitising hands and work areas.
- Polished glasses and cutlery to pristine standards.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Verified completed orders and served guests at tables.
- Checked customer IDs to confirm age before selling age-restricted products.
Cleaner (part-time)
ODEON-Edinburgh
Edinburgh
01.2024 - 06.2024
- Did creen cover(cleaning rubbish, mopping floors, hover take responsibility of cleaning cupholders and
- Cleaned and dried windows, mirrors and glass surfaces.
- Emptied and cleaned trash cans following procedures.
- Worked quickly to complete cleaning within allotted timeframes.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Correctly used colour-coded equipment.
- Reported breakages to supervisor.
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Kept communal areas tidy and well-organised for optimal functionality.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
Cleaner (part-time)
Makars Gourmet mash Bar-Edinburgh
Edinburgh
06.2023 - 10.2023
- Daily cleaning of floors Window surfaces, glass and wood
- Deep cleanings for stairs in regular bases,bar area and kitchen area starting
- Dusting
- Bathroom cleaning and replacement for new stock
- Making fresh look for guests to be clean seats and table chairs in place
- Cleaning outside terrace place from leaves and rubbish
- Activate&deactivate alarm signals after work done or before
- Making sure manager knows about issues if something broken or not working in level how should be.
- Safely stored cleaning solutions, equipment and chemicals.
- Cleaned and dried windows, mirrors and glass surfaces.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Worked quickly to complete cleaning within allotted timeframes.
- Communicated well with team across multiple locations.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Reported breakages to supervisor.
- Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
- Secured premises at end of shift, ensuring safety of all areas.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Vacuumed carpeted areas and mopped hard floors.
Night Shift Team Member
Wild apart hotel-Edinburgh
Edinburgh
06.2023 - 08.2023
- Reception:Check-in guests by using opera
- Laundry washing/drying and folding
- Bartender Prepare pastries -croissants etc
- Set up the breakfast table continental
- Security walks Washing floors/ hovering and cleaning toilets
- Helping with guests luggage and problem solving.
- Maintained a clean and safe working environment for optimal productivity.
- Prepared detailed reports on shift activities for management review.
- Received payments for [Product or service] and updated balances in computer.
- Solved administrative and customer service issues with knowledgeable assistance and friendly support.
- Kept reception area clean and organised to uphold professional office reputation.
Cleaner (part-time)
Old town pub-Edinburgh
Edinburgh
04.2023 - 06.2023
- Cleaning floor's (swipe/mopping) Cleaning glass surfaces and tables polishing
- Cleaning bathrooms
- Rubbish bin changing.
Bartender
The Real Greek-Edinburgh
Edinburgh
12.2022 - 05.2023
- Make the cocktails, Serve the wines,desserts and coffees with teas
- Make the stocking,polish the glasses,follow all date and cleaning guidelines.Make sure all is fresh and clean.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided efficient food and drinks service for high levels of customer satisfaction.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Provided excellent service to customers, resulting in repeat business.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Checked identification of customers to ensure legal drinking age compliance.
- Prepared for closing by cleaning bar area and announcing last orders.
- Created an inviting atmosphere through friendly interaction with customers.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Applied expertise to pour, mix and serve wide variety of drinks in line with customer's expectations.
- Demonstrated knowledge of drink recipes for improved customer experience.
Floor Staff
Cannons gate-Edinburgh
Edinburgh
11.2022 - 12.2022
- Learning all from :hosting, taking orders,making orders drink .cash&at card payments,using till
- Putting orders , setting up tables, dishwasher.., making beers and stock
- Bringing food for customers.
Food Runner
Loch Fyne Restaurant-Edinburgh
Edinburgh
05.2022 - 12.2022
- Clean tables, serve them and set up for next customer, set up table in pass for later one needs, follow and double check food orders or suits plate look to order requests, bring all ready food to tables explaining what time of food and making sure customer gets hes needed plate with dish.making bread baskets
- Taking free time to do cutleries, and helping in bar back:washing glasses, putting them in places
- Preparing tea or water
- Help making stock in bar for next day needs
- Bringing drinks as a drink runner and desserts
- Package takeaways ,clean up my place and making sure all fresh/open stuff have it lables
- Giving bill prints to the customers and sometimes putting some order in of drinks for customer table.
Catering Assistant - night shifts full time
Margiotta Food & Wine-Edinburgh
Edinburgh
11.2020 - 08.2022
- Preparing various food selection., labeling,packaging., cleaning rules,orders sorting out for shop's,dishwasher using etc.
Waitress
Eastside-Edinburgh
Edinburgh
08.2021 - 09.2021
- Taking orders,cleaning things,payments with cash and card ,drinks serving
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Provided recommendations on specials or seasonal offerings for increased sales revenue.
Makeline
Papa John's-Edinburgh
Edinburgh
03.2019 - 08.2019
- Doing part time job at papa johns on makeline, putting topping on the pizzas and putting side orders in the oven
Education
ESSOL National 2English language -
Edinburgh College (former Edinburgh's Telfers College)
Edinburgh 08.2023 - 08.2023
Primary school -
Ezeres vidusskola
Latvia 09.2006 - 05.2014
Certificate in digital skills in work and Business -
College West England
Edinburgh 01.2024 -
Skills
- Good learner
- Serving Experience
- Latvian
- Fluent
- English
- Intermediate
- Make soda drinks/some cocktails using receipt of proportion's/beer top up in glasses
- Microsoft Powerpoint
- Organizational Skills
- Microsoft Excel
- Customer Service
- Microsoft Office
- Microsoft Word
- Food Service
- Bartending
- Payment Processing
- Special dietary requirements
- Food and beverage knowledge
- National Food Handlers certification
- Highly responsible and reliable
- Barista experience
- FOH procedures
- Product inventory maintenance
- Order taking
- Teamwork
- Supply stocking
Custom
True, True
Affiliations
- Beach walk
- Spending tome with kids in activities or nature
- Good movie in cinema
Languages
English
Upper intermediate
Latvian
Native
Certification
Food handling Level 2
Digital skills in work and Business
References
References available upon request.
Timeline
FOH team member
PIER HOUSE
07.2024 - Current
Certificate in digital skills in work and Business -
College West England
01.2024 -
Cleaner (part-time)
ODEON-Edinburgh
01.2024 - 06.2024
ESSOL National 2English language -
Edinburgh College (former Edinburgh's Telfers College)
08.2023 - 08.2023
Cleaner (part-time)
Makars Gourmet mash Bar-Edinburgh
06.2023 - 10.2023
Night Shift Team Member
Wild apart hotel-Edinburgh
06.2023 - 08.2023
Cleaner (part-time)
Old town pub-Edinburgh
04.2023 - 06.2023
Bartender
The Real Greek-Edinburgh
12.2022 - 05.2023
Floor Staff
Cannons gate-Edinburgh
11.2022 - 12.2022
Food Runner
Loch Fyne Restaurant-Edinburgh
05.2022 - 12.2022
Waitress
Eastside-Edinburgh
08.2021 - 09.2021
Catering Assistant - night shifts full time
Margiotta Food & Wine-Edinburgh
11.2020 - 08.2022
Makeline
Papa John's-Edinburgh
03.2019 - 08.2019
Primary school -
Ezeres vidusskola
09.2006 - 05.2014
Food handling Level 2
Digital skills in work and Business
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