LIDIYA TSVYATKOVA

• Arrived on time to customer appointments, maximising service efficiency.
• Transported multiple passengers per shift efficiently and safely.
• Delivered outstanding customer experiences with friendly and professional approach.
• Applied local road knowledge to identify best routes and avoid traffic.
• Kept vehicles spotlessly clean and tidy for maximum customer comfort.
• Cared for customer safety by dropping off at secure locations.
• Escorted elderly passengers and those with limited mobility from door-to-door.
• Completed safe journeys by applying defensive driving techniques and complying with Highway Code.
• Calculated ride costs accurately, receiving cash payments and returning correct change.
• Upheld high service standards to build customer loyalty.
• Offered flexible schedule to meet company and customer needs.
• Booked rides using mobile service applications.
• Delivered mobility assistance for passengers with disability.

• Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
• Coached team members through new or difficult workflows.
• Delegated tasks to make best use of individuals' skills.
• Supported team to overcome new challenges by forecasting knowledge and skills gaps.
• Reported on team performance to higher leadership, proactively offering action for areas of improvement.
• Trained staff to resolve complaints appropriately to maintain customer satisfaction.
• Followed opening, closing and shift changeover procedures for seamless operations.
• Led shifts and motivated team to drive sales.
• Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
• Supported new hires through onboarding process for speedy and successful training.
• Collaborated with colleagues from different backgrounds to tackle new challenges.
• Promoted professionalism among staff to develop productive relationships.
• Fostered positive employee relationships through communication, training and coaching.
• Led performance reviews and tailored employee feedback to facilitate professional development.
• Prioritised and assigned tasks for strategic and optimised distribution of workloads.
• Upskilled team members by planning and delivering training workshops.

Increased sales by 10%

• Handled cash and card payments with accuracy.
• Provided fast checkout service with high levels of customer care and transaction speed.
• Maintained sales floor stock levels through consistent monitoring and regular replenishments.
• Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
• Carried out regular quality checks to ensure displayed products were in good, saleable condition.
• Offered prompt solutions to maintain customer satisfaction.
• Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
• Adhered strictly to policies and procedures for continued company compliance.
• Managed high-volume customer queries simultaneously through effective multitasking.

• Supported staff learning and development for improved team capabilities.
• Trained co-workers and new staff, interpreting technical jargon for ease of comprehension.
• Organised work schedules to meet demanding production goals.
• Led daily team briefings to improve productivity and performance.

• Labelled products, parcels and packages.
• Packed standardised boxes containing specific quantities and weights.
• Maintained clean, tidy working environments, upholding warehouse hygiene and safety standards.
• Accurately picked items to order, following company procedures to meet customer requirements.