Libin Vadakkekottayil Lalu
London,Essex
Summary
An MSc Automotive Engineering student from University of Hertfordshire with a strong relevant experience as an Automotive Service Engineer and Service Advisor. Currently looking forward to a challenging and competitive career leading to professional exposure with an organization, where my skills, talents and abilities can be honed and utilize for mutual benefits and to excel in the field I work in.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Technical service engineer
Toyota Motor Corporation
Kerala, India
05.2019 - 11.2020
- Diagnose and troubleshoot issues related to braking systems, including ABS (Anti-lock Braking System), EBD (Electronic Brake-force Distribution), ESC (Electronic Stability Control), parking brake systems, and hydraulic braking systems.
- Use diagnostic tools, sensors, and advanced technology to analyze braking system faults and identify the root causes of malfunctions.
- Assist service teams and technicians in resolving complex braking system issues efficiently.
- Provide technical support and guidance to service centers, dealerships, and customers on braking system performance, repairs, and maintenance.
- Address customer complaints or service queries related to braking systems, offering clear solutions and instructions for repair or replacement.
- Provide on-site support to dealerships or service centers experiencing persistent or complex braking system issues that cannot be resolved remotely.
- Train service technicians, dealership staff, and engineers on the proper inspection, maintenance, and repair techniques for braking systems.
- Organize training sessions to improve understanding of advanced braking technologies such as electronic brake systems, brake-by-wire, and hybrid/electric vehicle braking systems.
- Develop training materials, manuals, and digital resources to ensure that technical knowledge is effectively transferred to the service network.
- Travel to customer locations or service workshops to inspect vehicles with faulty braking systems, determine the cause of the issue, and implement repairs or solutions.
- Assist in the implementation of recall campaigns or safety updates related to braking systems, ensuring that affected vehicles are repaired or upgraded according to company standards.
- Offer guidance on appropriate braking system components, fluids, and tools to ensure optimal performance.
- Stay updated on local and international regulations regarding braking systems, such as safety standards, environmental
- Keep abreast of new advancements in braking technologies, including regenerative braking, adaptive braking systems, and autonomous braking, and evaluate their integration into existing vehicle platforms.
- Contribute to continuous improvement initiatives by providing input on how braking systems can be made more efficient, cost-effective, and environmentally friendly.
- Provide feedback on new braking system designs, materials, and technologies to improve product longevity and overall vehicle safety.
- Assess and manage warranty claims related to braking system components, ensuring adherence to warranty guidelines and industry standards.
- Investigate the root cause of any brake system failures covered by warranties, working with manufacturers and suppliers to resolve claims efficiently.
- Track and document warranty data to identify recurring issues and provide recommendations to improve braking system durability.
Automotive service advisor
Vee key Tyres And Services
Kerala, India
05.2018 - 03.2019
- Troubleshot minor mechanical issues to increase vehicle efficiency.
- Recommended necessary services for better vehicle performance.
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and
steering mechanisms of automobiles. - Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation
- Contributed to business growth by confirming that customers were satisfied with service and quality.
- Registered new vehicles and set up service reminders to encourage customer loyalty.
- Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
- Assessed required repairs and advised customers of cost and timescale for work completion.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations..
- Explained complex mechanical information clearly to customers for good understanding of required
repairs. - Developed strong rapport with customers by maintaining detailed records of their vehicles service
history and proactively following up on upcoming maintenance needs.
Education
Master of Science - Automotive Engineering
University of Hertfordshire
Hatfield, United Kingdom 01.2021 - 05.2023
Bachelor of Science - Automotive Engineering
New Horizon College Of Engineering
Bangalore, India 07.2013 - 07.2017
Skills
- CRM software
- Technical communication
- Critical evaluation
- Inspection and testing
- Health and safety focus
- Parts Ordering
- Automotive Terminology
- Service Recommendations
- Quality Inspection
- Brake servicing
- Organizational Skills
Certification
Royal Aeronautical Society : Project Fresson
An analytical study of the housing of batteries in electric aircraft.
Languages
English
Fluent
German
Elementary
Additional Skills
MATLAB simulink
Catia
Star-CCM
MS OFFICE
Timeline
Master of Science - Automotive Engineering
University of Hertfordshire
01.2021 - 05.2023
Technical service engineer
Toyota Motor Corporation
05.2019 - 11.2020
Automotive service advisor
Vee key Tyres And Services
05.2018 - 03.2019
Bachelor of Science - Automotive Engineering
New Horizon College Of Engineering
07.2013 - 07.2017
Royal Aeronautical Society : Project Fresson
An analytical study of the housing of batteries in electric aircraft.
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