Libin Vadakkekottayil Lalu
London
Summary
An MSc Automotive Engineering student from University of Hertfordshire with a strong relevant experience as an Automotive Technician and Service Advisor. Currently looking forward to a challenging and competitive career leading to professional exposure with an organization, where my skills, talents and abilities ca be honed and utilize for mutual benefits and to excel in the field I work in.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Automotive Service Advisor
Vee Key Tyres And Services
2018.05 - 2020.05
- Repaired brake, exhaust, electrical and other systems for domestic automotive brands.
- Utilized special alignment equipment and wheel-balancing machines to align wheels, axles, frames and steering mechanisms of automobiles.
- Tuned automotive systems and components to optimize functionality and prolong life of each piece.
- Recommended additional, useful services to customers, which helped to increase overall sales.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation
- Contributed to business growth by confirming that customers were satisfied with service and quality.
- Registered new vehicles and set up service reminders to encourage customer loyalty.
- Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
- Assessed required repairs and advised customers of cost and timescale for work completion.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations..
- Explained complex mechanical information clearly to customers for good understanding of required repairs.
- Developed strong rapport with customers by maintaining detailed records of their vehicles service history and proactively following up on upcoming maintenance needs.
Education
Master of Science - Automotive Engineering
University of Hertfordshire
London, United Kingdom02.2023
Bachelor of Science - Automobile Engineering
New Horizon College Of Engineering
India 07.2017
Skills
- Parts Ordering
- Building Relationships
- Customer Satisfaction
- Vehicle Inspection
- Work Order Management
- Estimating costs
- Service Advising
- Automotive Terminology
- Computer Skills
- Excellent Communication
- Quality Inspection
- Service Recommendations
- CRM Software
- Automotive diagnostics
- Brake servicing
- Organizational Skills
Certification
- Royal Aeronautical Society : Project Fresson
An analytical study of the housing of batteries in electric aircraft.
Additional Information
- MATLAB simulink
- Catia
- Star-CCM
- MS OFFICE
Languages
English
Native language
German
Elementary
A2
Timeline
Automotive Service Advisor
Vee Key Tyres And Services
2018.05 - 2020.05
Master of Science - Automotive Engineering
University of Hertfordshire
Bachelor of Science - Automobile Engineering
New Horizon College Of Engineering
- Royal Aeronautical Society : Project Fresson
An analytical study of the housing of batteries in electric aircraft.
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