Liberty K Mandipira
Bilborough, Nottingham,United Kingdom
Summary
A resourceful self-starter with all-embracing technical and soft skills in information systems and business administration.
Organised and dependable professional with more that 10 years of experience in IT auditing, risk and compliance.
Successful at managing multiple priorities with positive attitude and willing to take on greater responsibilities to meet team goals.
Overview
26
26
years of professional experience
Work history
IT Risk and Compliance Officer
FBC Bank Ltd
Harare, Zimbabwe
2019.01 - 2023.12
- Monitored the computing environment, hardware and software licences and third part contracts and escalated areas of concern through appropriate internal or external channels.
- Carried out Disaster Recovery Testing twice annually for all systems to ensure business continuity in the event of a disaster.
- Collected and organised internal information to support execution of internal and external audits.
- Responded to compliance-related queries, keeping up to date with changes to legislation and industry regulations.
- Supported creation of training materials to educate employees on regulations and impact of non-compliance.
- Investigated suspicious activities and reported on compliance performance to senior management.
- Ensured company policies were implemented and adhered to, and instill the culture of accountability and compliance.
Information Technology Auditor
FBC Bank Ltd
Harare, Zimbabwe
2013.07 - 2018.12
- Reviewed application systems and their business procedures in achieving the desired business objectives
- Identified business risks and recommended system modifications that meet new needs and eliminate concerns
- Prepared proposals outlining requirements, potential solutions and required resources, timelines and costs to achieve objectives.
- Partnered with users to understand and define system requirements during new system designs, system upgrades and change management processes to ensure well-controlled systems
- Evaluated IT plans, strategies, policies and procedures to ensure adequate management oversight
Information Security Analyst
Masc Forensic Academy
Harare, Zimbabwe
2011.01 - 2013.06
- Conducted security audits and performed risk assessments to detect vulnerabilities and the appropriate countermeasures.
- Monitored computer virus reports and regularly updated virus protection systems.
- Removed computer viruses and malware from affected computers, collaborating with security team to analyse security-related incidents.
- Maintained system compliance with legal requirements and company security standards.
- Trained systems users across the group in security awareness to maintain system security.
Applications Support Analyst
FBC Bank Ltd
Harare, Zimbabwe
2006.03 - 2010.12
- Evaluated end user needs and system functionalities to ensure that ICT facilities meet these needs
- Resolved hardware, software and connectivity problems, including user access and component configuration
- Created and maintained databases required for system development and testing before deployment.
- Delivered first-line hands-on technical support, achieving swift issue resolution on-site.
- Liaised with users on operations issues and requests, providing efficient support.
- Participated in infrastructure projects, collaborating with external vendors for successful outcomes.
IT Service Desk Administrator
FBC Bank Ltd
Harare, Zimbabwe
2002.06 - 2006.02
- Discussed problems with users to determine sources of specific problems and potential solutions
- Provided technical advice and assistance to users concerning networks, basic computer usage and office applications software.
- Maintained call and problem management logs, followed up with users to ensure resolution of problems
- Managed work done by contractual service providers for hardware/software installations, repair and maintenance work ensuring compliance with terms of contracts as stated in Service Level Agreements
- Performed general/preventive maintenance tasks and monitored equipment working conditions to ensure compliance with internal service standards.
- Managed office supply inventory, performing stock take duties and ordering additional supplies to meet staff needs.
IT Operator/Student Intern
ZB Bank
Harare, Zimbabwe
1998.01 - 2002.05
- Offered first level support for system problems, and/or escalated accordingly in line with the escalation procedures and Service Level Agreement
- Monitored system usage and carried out routine checks on all servers to prevent system crash and loss of data
- Performed planned preventative maintenance to minimise production downtime.
- Liaised with application vendors on error-handling procedures and system maintenance
- Created and executed proper backup and recovery procedures, and ensured the storage media are securely kept
Education
Doctor of Philosophy - Information Technology
UNICAF
CyprusMaster of Science - Management of Information Systems
Midlands State University
Harare, ZimbabweBachelor of Science - Business Informatics
University of South Africa
Pretoria, South AfricaHigher National Diploma - Information Systems
Institute for Management of Information Systems
Swindon, UKHigher National Diploma - Banking and Finance
Institute of Bankers
Harare, ZimbabweSkills
- Certified Information Systems Auditor
- Certified Information Security Manager
- Certified Ethical Hacker
- Information Technology Infrastructure Library v4
Languages
English
Fluent
Additional Information
- Driver's licence: 28780ZW
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
IT Risk and Compliance Officer
FBC Bank Ltd
2019.01 - 2023.12
Information Technology Auditor
FBC Bank Ltd
2013.07 - 2018.12
Information Security Analyst
Masc Forensic Academy
2011.01 - 2013.06
Applications Support Analyst
FBC Bank Ltd
2006.03 - 2010.12
IT Service Desk Administrator
FBC Bank Ltd
2002.06 - 2006.02
IT Operator/Student Intern
ZB Bank
1998.01 - 2002.05
Doctor of Philosophy - Information Technology
UNICAF
Master of Science - Management of Information Systems
Midlands State University
Bachelor of Science - Business Informatics
University of South Africa
Higher National Diploma - Information Systems
Institute for Management of Information Systems
Higher National Diploma - Banking and Finance
Institute of Bankers