- Spending quality time with family and friends
- Enjoying days out, exploring new places and trying new experiences
- Attending events and enjoying outdoor activities
- Horse riding, developing discipline, patience and confidence
Liberty Jane Butcher
Southend-on-sea,Essex
Summary
I am a friendly confident, professional and motivated individual who enjoys working with people and making a positive impact wherever I can. Known for my friendly nature, reliability and strong work ethic, I take pride in being approachable, trustworthy and professional at all times. I am confident in communicating with people from all backgrounds. I am quick to learn, highly adaptable and motivated to develop new skills while contributing to a supportive and successful team. I can adapt quickly to new challenges and always am eager to learn and develop my skills and contribute positively to any team.
Overview
4
4
years of professional experience
Work History
Outbound Telemarketer
Ecobright Energy Group
Brentwood, Essex
01.2026 - 07.2026
- Generating sales leads and booking appointments
- Meeting weekly call/sales targets
- Conducted outbound calls to engage potential and existing customers
- Following sales scripts while adapting to each conversation
- Addressed objections with relevant information and tailored solutions
- Clarified services for customers to improve their understanding
- Maintaining knowledge of products, services and promotions
Outbound Telemarketer
EcoSmart solutions
Grays , Essex
01.2025 - 12.2025
- Contacted potential customers by telephone to discuss products, services and issues
- Scheduled appointments for sales reps
- Worked towards individual performance targets
- Followed company procedures and complied with data protection regulations
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Addressed customers with confident, clear a confident, clear communication style.
- Managed high volume of customer calls, efficiently handling inquiries and resolving issues to uphold customer satisfaction.
- Employed strong communication skills to explain complex information in a clear and understandable manner to customers.
- Made a high volume of sales calls per day exceeding company outbound call targets.
Hair Extensionist
Self-Employed
04.2022 - 09.2025
- Developed strong relationships with clients, fostering loyalty and encouraging repeat business through personalised service.
- Developed new hair styling techniques using creativity and knowledge of trends.
- Delivered exceptional hairdressing services, including cutting, colouring, and styling, to meet diverse client needs.
- Recommended home care hair regimens and treatments based on client hair quality.
- Arranged and scheduled hair appointments using online booking systems.
- Operated hairstyling tools, including straighteners and dryers and hot combs to style client's hair.
- Handled client feedback constructively, resolving any issues promptly to ensure their continued satisfaction with salon services.
- Consulting with clients to understand their desired look and recommend suitable methods
- Colour matching extensions to blend seamlessly with natural hair
Education
GCSEs - English Literature
South Essex College
Southend-on-Sea01-2020
NVQ Level 2 - Hair and Beauty
South Essex College
Southend-on-Sea01-2020
Skills
- Customer service
- Call handling
- Sales lead generation
- Appointment scheduling
- Data protection compliance
- Sales script adaptation
- High-volume communication
- Conflict resolution
- Clear communication
- Performance target achievement
- Positive attitude
- Customer service excellence
- Patient and calm
- Multitasking
- Time-management
- Decision making
- Customer support and complaint handling
- Active listening
- Flexible
- Resolving issues
- Friendly telephone manner
- Computer literacy
- Understanding tone of voice
Interests
Timeline
Outbound Telemarketer
Ecobright Energy Group
01.2026 - 07.2026
Outbound Telemarketer
EcoSmart solutions
01.2025 - 12.2025
Hair Extensionist
Self-Employed
04.2022 - 09.2025
GCSEs - English Literature
South Essex College
NVQ Level 2 - Hair and Beauty
South Essex College