Liberty Peters-Ennis
Tunbridge Wells,England
Summary
I am a dedicated and hardworking individual with strong customer service experience and a passion for delivering high standards in every role. Friendly, approachable, and highly personable, with the ability to build positive relationships with customers and colleagues. Known for being reliable, organised, hardworking and maintaining a clean and professional working environment.
Eager to learn and develop new skills, with a genuine enthusiasm to do well and progress. Strong commitment to building a successful career within my chosen industry.
Overview
4
4
years of professional experience
Work history
Sales assistant
Jeremy’s Home Store
Tunbridge Wells
2025.04 - Current
- As a Sales Assistant, I am responsible for providing excellent customer service and ensuring a positive shopping experience for all customers.
- My role involves assisting customers with their enquiries, helping them find products that meet their needs, and offering knowledgeable recommendations.
- I handle transactions efficiently at the point of sale, maintain a clean and organised shop floor, and ensure stock is well presented and replenished.
- I am also responsible for managing the social media in my current role.
Waitress/Floor Supervisor
Charlottes In The Pantiles
Tunbridge Wells, Kent
2023.04 - Current
- As a waitress, I greet guests warmly, take accurate food and drink orders and ensure they have an enjoyable dining experience. I handle enquiries and resolve any issues professionally to maintain guest satisfaction.
- As a Floor Supervisor, I take on additional responsibilities including overseeing staff during shifts, coordinating service to ensure efficiency, and supporting team members when needed. I help manage bookings, monitor table turnover, and ensure the restaurant remains clean, organised, and compliant with health and safety standards.
- I also assist with training new staff and maintaining strong communication between front of house and kitchen teams. My role requires strong leadership, organisation, and the ability to work effectively in a fast paced environment while maintaining excellent guest service at all times.
Front of house/Housekeeper
The Hand&Sceptre
Tunbridge Wells, Kent
2022.05 - 2023.03
- This was a dual role in which I worked both FOH and did the housekeeping. I was key part of the opening team for the major relaunch of the venue.
- My FOH duties involved tending the bar and waiting tables in both the bar and restaurant areas. Evenings and weekends were very busy resulting in a high volume venue. Clear communication with the back and FOH teams was crucial.
- As a Housekeeper, I was responsible for maintaining high standards of cleanliness and organisation in all assigned areas. My role included cleaning and sanitising rooms, making beds, changing linens, and ensuring all spaces were tidy, presentable, and welcoming.
- I always paid close attention to detail to ensure every area met hygiene and cleanliness standards. I managed my time efficiently to complete tasks within set deadlines while maintaining quality.
Education
GCSEs -
St Gregory’s Catholic Comprehensive School
Tunbridge Wells2017-09
Skills
- Excellent customer service
- Strong communication skills
- Friendly and approachable manner
- Teamwork and collaboration
- Time management and organisation
- Ability to work in a fast-paced environment
- High attention to detail and cleanliness
- Willingness to learn and develop new skills
I am a highly motivated and hardworking individual who consistently strives to deliver the highest standard of work I am eager to learn and continuously improve my skills, always seeking opportunities to develop both personally and professionally
I have a genuine passion for customer service and enjoy interacting with people, bringing a friendly, and personable attitude to every role I take great pride in every job i do and always strive to be better, i ensuring that every task is completed with care and attention to detail
Timeline
Sales assistant
Jeremy’s Home Store
2025.04 - Current
Waitress/Floor Supervisor
Charlottes In The Pantiles
2023.04 - Current
Front of house/Housekeeper
The Hand&Sceptre
2022.05 - 2023.03
GCSEs -
St Gregory’s Catholic Comprehensive School