Libby Kathryn Hill
BOLTON,Greater Manchester
Summary
Meticulous individual committed to gaining greater knowledge and industry skill through hands-on experience. Eager and motivated to learn, backed by receptive nature and quick implementation of feedback.
Highly skilled individual with expertise in organisation and communication skills. Demonstrates exceptional attention to detail, and complex problem-solving abilities. Adept at research and analysis, ensuring thorough understanding and application of professional judgement. Committed to delivering high-quality results through effective communication and meticulous planning.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Assistant Manager/Merchandise Lead
National Merchandise
Midlands
10.2023 - Current
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Guest Services Advisor (Weekend)
Birmingham World Resorts
Birmingham
12.2022 - 11.2024
- Maintaining a high standard of guest service and safety
- Dealing with customer queries
- Answered and helped resolve enquiries from clients, vendors and general public.
- Maintained accurate and up-to-date records for smooth handovers.
Domestic Abuse Support Worker
The Calico Group
Burnley
01.2022 - 10.2022
- Supporting in the provision of care to woman and children suffering from Domestic Abuse
- Attended regular training and supervision workshops for improved service user support.
- Maintained confidential case documentation in line with data protection regulations.
- Monitored service user progress, escalating concerns for swift resolution.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
Bar/Restaurant/Front of House Leader
The BrewHouse
Bolton
05.2020 - 01.2022
- Supporting a team of waiters/reception staff in effective and professional hospitality and ensuring that core duties and excellent customers service is delivered effectively
Education
Foundation Degree in Science - Life Sciences
01.2023 - 01.2024
A Level - Biology (B) , Chemistry (C) , Maths (D)
09.2020 - 04.2022
GCSE - English (7) English Literature (7) Biology (7) Chemistry (7) Maths (6) History (6) Physics (6)
09.2018 - 04.2020
Skills
- Attention to Detail
- Client communication
- Regulatory compliance
- Exceptional organisation
- Complex problem-solving
- Professional judgement
- Research and analysis
- Project oversight
- Communication
Affiliations
- Crafts
- Motorsport - Formula 1
- Music
- Musical Theatre
Accomplishments
Head Girl- Turton High School 2020
Head of Sixth Form- 2022
University of Birmingham- Course Lead/Representative - 2023
References
References available upon request.
Timeline
Assistant Manager/Merchandise Lead - National Merchandise
10.2023 - Current
Birmingham City University - Foundation Degree in Science, Life Sciences
01.2023 - 01.2024
Guest Services Advisor (Weekend) - Birmingham World Resorts
12.2022 - 11.2024
Domestic Abuse Support Worker - The Calico Group
01.2022 - 10.2022
Turton Sixth Form - A Level , Biology (B) , Chemistry (C) , Maths (D)
09.2020 - 04.2022
Bar/Restaurant/Front of House Leader - The BrewHouse
05.2020 - 01.2022
Turton Sixth Form - GCSE , English (7) English Literature (7) Biology (7) Chemistry (7) Maths (6) History (6) Physics (6)
09.2018 - 04.2020
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