Libby Southward
Manchester,Greater Manchester
Summary
A driven and resourceful natural leader offering five years of solid skills in customer satisfaction, phone handling, & time management, as well as excellent communication skills. problem solving skills, and conflict resolution. Being able to thrive solo as well as working as a team, I look forward to making a significant impact on your company.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Floor Manager/ Area Leader
McDonalds
Manchester, Greater Manchester
01.2020 - Current
- Implemented health and safety regulations for safer workspace.
- Guaranteed delivery of first-class customer service, coaching team members to produce positive outcomes.
- Enforced service standards to maintain establishment reputation for excellence.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Maintained advanced product knowledge, sharing expertise with team members for improved customer service.
- Delegated tasks based team members' strengths to improve productivity and quality of work.
- Motivated and led team members to consistently exceed store sales targets.
- Addressed customer queries, improving overall satisfaction.
- Dealt with customer complaints promptly, enhancing brand reputation.
- Improved customer satisfaction by streamlining floor operations.
- Handled cash transactions efficiently reducing wait times at checkouts.
- Streamlined customer service to enhance shopping experience.
- Supported sales team in achieving targets by providing training and guidance about products and services available in the store.
- Ensured adherence to company policies by all team members maintaining a professional retail environment.
- Assisted in stock take procedures, minimising discrepancies and errors.
- Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
- Fostered a positive work environment by promoting teamwork and communication among staff members.
Education
GCSEs - English
Droylsden Academy
Manchester 01/2017 - 06/2018
GCSEs - Maths
Droylsden Academy
Manchester 01/2017 - 06/2018
Skills
- Customer relations
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Time management mastery
Affiliations
- Driving, long or short journeys I adore them a the same.
- Reading, fantasy specifically.
Certification
I hold a full Category B driving licence.
References
References available upon request.
Timeline
Floor Manager/ Area Leader
McDonalds
01.2020 - Current
GCSEs - English
Droylsden Academy
01/2017 - 06/2018
GCSEs - Maths
Droylsden Academy
01/2017 - 06/2018
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