Libby Rolph
Redditch,England
Summary
People & Performance Coordinator with proven ability to build strong relationships and foster positive workplace environments. Skilled in task management and adaptable to changing priorities, ensuring efficient completion of projects. Seeking long-term career growth in Human Resources.
Overview
1
1
Certification
3
3
years of professional experience
Work history
People & Performance Coordinator
Metro Shipping
Birmingham
09.2024 - Current
- Coordinated the end-to-end performance review process, ensuring timely completion and supporting managers and employees throughout the review cycle.
- Maintained accurate employee records and personnel files in compliance with GDPR and company policies.
- Administered employee benefits programmes, acting as a key point of contact for employee queries and supporting a positive employee experience.
- Monitored employee absence and leave records, identifying discrepancies and escalating issues to HR management where appropriate.
- Supported the development and implementation of HR policies and procedures to promote consistency and compliance across the organisation.
- Coordinated learning and development initiatives, organising training sessions and maintaining training records.
- Conducted probation review meetings, providing guidance to managers and supporting successful employee integration.
- Managed onboarding administration, including preparing new starter documentation, completing right-to-work and reference checks, and ensuring a seamless onboarding experience.
- Built strong working relationships with managers across the business, providing day-to-day HR advice and administrative support.
- Handled confidential employee information with discretion, ensuring compliance with data protection legislation.
- Conducted exit interviews, analysing employee feedback and identifying trends to support organisational improvements.
- Supported payroll processing by maintaining accurate employee data and ensuring payroll changes were processed correctly and on time.
- Led and project managed quarterly employee engagement surveys, coordinating timelines, communicating with stakeholders, analysing survey results, and presenting insights and actionable recommendations to managers to drive employee engagement and continuous improvement.
HR Work Experience
Bromford
Tewkesbury
07.2024 - 08.2024
- Quickly established good working relationships with a range of people across the People team and gained an understanding as to how the team supports the Bromford Strategy.
- Observed updating of records with employee status, personal information, change request and agreement term changes within the People Services team.
- Observed onboarding of new starters after interview and compliance with right to work checks.
- Learned how to set and document performance review outcomes to aid continued performance and colleague development through a performance cycle.
- Observed handling of colleague enquiries and grievances, and understanding disciplinary and grievance processes,
- Supported the HRBP team in producing monthly data packs for senior leaders.
- Observed employee relations casework coaching call.
- Met with the in house recruitment and data teams to understand how to support colleagues and leaders.
- Understood importance of strict confidentiality at all times and handled confidential personal information.
Shop Assistant
Morton House Interiors
Alcester, Warwickshire
03.2023 - 08.2024
- Covered extra shifts and maintained flexible schedule to achieve store goals
- Operated cash registers with accuracy and processed cash and card transactions
- Prepared orders for customers with wrapped, bagged and boxed items
- Built rapport with new and existing customers to boost client retention
- Engaged customers to enhance in-store experience and provide outstanding customer service
- Scheduled social media posts and promptly responded to customer messages
- Brainstormed to generate original online campaign ideas, innovative social engagement strategies and compelling digital content.
Education
Level 3 HR Support - Human Recourses
Fareport
09/2024 - 02/2026
A-Levels -
Bromsgrove School
Bromsgrove 09/2022 - 06/2024
GCSEs - Subjects
Bromsgrove School
Bromsgrove, Worcestershire 09/2019 - 06/2022
Skills
- Customer service skills
- Recruitment support
- Data entry proficiency
- Policy adherence
- Confidentiality management
- Creative problem-solving
- Tenacity
- Conflict resolution
- Microsoft Office expertise
- Patience and resilience
Certification
- Certification in Peer Mentoring
- Certification in DSE
Scholarships
Awarded Sports Scholarship in Netball for 6th Form Studies - September 2022 to July 2024
Timeline
People & Performance Coordinator
Metro Shipping
09.2024 - Current
HR Work Experience
Bromford
07.2024 - 08.2024
Shop Assistant
Morton House Interiors
03.2023 - 08.2024
GCSEs - Subjects
Bromsgrove School
09/2019 - 06/2022
A-Levels -
Bromsgrove School
09/2022 - 06/2024
Level 3 HR Support - Human Recourses
Fareport
09/2024 - 02/2026