Libby McCulla

• Delivering exceptional customer service to create a memorable and unique experience.
• Having broad knowledge on a variety of antiques, vintage pieces and collectables including jewellery, pottery and artwork.
• Communication skills to effectively ensure clarity between customers, colleagues and dealers.
• Cash handling; following procedures to ensure accuracy, banking procedures, both PED and cash.
• Health and Safety policies; including cleaning, fire safety, maintenance and training.

Jan 2023 – March 2024; Store Manager, Canary Wharf London; - Opened new concept store, working closely with all departments in the business enabling the store to open ahead of schedule. Recruited full management and sales team with
continuous training and development. Built customer relations and retention.
- Overall achieving +6% increase vs forecast target for 2023.

- Continued with personal development attending extended training opportunities and conducting
presentations on product and construction.

Sep 2019 – Jan 2023; Store Manager, Leeds;

- achieving continuous growth in performance (2023 +13% vs forecast, 2022 +5%, 2021 +16%).

- Achieving the highest Engagement Score across all channels in the business. Expanded my personal
development through conducting redundancy meetings, support with recruitment and team development across the business and liaising with Area Manager with promotional marketing and incentives.

Jan 2019 – Sep 2019; Trainee Manager, Various Locations;

- Shadowing various store and department management including flagship store, IT and HR.

Mar 2017 – Dec 2018, Deputy Manager, Winchester;

- management of KPIs, performance appraisals, recruitment, Visual Merchandising, as well as supporting other branches and store openings.

Collaborated with directors with the expansion of the business, Visual Merchandising, managing store performance through KPIs and payroll alignment.

Supervisor in home branch in Southampton and also Covering Manager for the Southern Region. This meant being adaptable to changing environments, colleagues and challenges, building rapport and respect quickly, whilst using experience for KPIs and performance management to drive sales.

Swiftly promoted from sales to Supervisor, with responsibilities including delivering exceptional customer service through product knowledge and rapport building, key holding, processing deliveries, Visual Merchandising, money handling and training new colleagues.