Elizabeth (Libby) Hedley

• 2022-23 season managed both UK coach and oversees airport transfer operations taking over 9000 students and corporate groups to the alps
• Lead the team on the creation and design of booking pages for all groups
• Oversaw all lesson and equipment orders for multiple resorts
• Sending of e-tickets and all comms
• Oversees vehicle management
• Account Management on large corporate groups including the sales process and events
• Sales of small groups
• Communicating with multiple suppliers at one time
• Assisted with day-to-day operations of the company, including customer service.
• Planning weekly production schedules
• Worked closely with internal teams to address the POW pledge (carbon-neutral targets)
• Measured efficiency of internal processes and recommended ways to improve
• Reviewed invoices, work orders and production reports
• Compiled operational data and prepared reports
• Gathered, organised and modelled data to assist management in making key decisions.
• Booked and arranged travel, transport and accommodation for staff

During lockdown

I worked with a small group of 7 year 2 key worker children. I thoroughly enjoyed working closely with their teacher in delivering Mathematics and English lessons and in the afternoons organising activities for them.

Teaching Assistant

• Managed pupil behaviour to cultivate focused and productive classes.
• Developed and maintained positive, impactful relationships with students, facilitating improved learning outcomes.
• Assisted with planning and preparing lessons, evaluating and adjusting teachings to suit student age and capability.
• Created positive, engaging learning environments to improve student experiences.
• Offered support to special needs students, guaranteeing safety and access to equitable learning.
• Built trusting, respectful relationships with pupils through attentive listening and communication abilities.
• Managed challenging child behaviour, running interventions to raise concerns and recommend appropriate action.
• Supervised pupils during lunchtimes and educational visits.

Gap Assistant

• Coached Sport sessions for children aged 3 to 12
• Confidently adapted sessions based on availability of resources and weather conditions.
• Tailored coaching sessions appropriately for children with extra needs.
• Tailored sessions to provide physical challenge to individuals with varying abilities.

• Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
• Managed pub opening and closing
• Increased team productivity through effective staff planning, coordination and task delegation.
• Managed daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery.
• Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
• Priced and displayed items clearly and correctly, enabling ease of retrieval for customers.

Ski Season (2018/19 season and 2019/20 season)

Activity Leader

• Served daily snacks, adhering to food schedules and dietary orders.
• Managed safety concerns and adhered to all compliance requirements.
• Facilitated smooth running of programmes by preparing activity-related documentation.
• Completed and filed daily records, accident and incident forms, and records of plans and routines.
• Adapted activities to meet individual needs, leading to positive parent feedback.
• Escorted groups on trips

Ski School Helper

• Supported smooth running of lessons by arriving on-time and well-equipped.
• Motivated children to achieve positive results against set goals.
• Aiding the teacher in ski school lessons ensuring all children in the group could excel

• Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
• Accepted and processed cash, cheque, card and mobile payments
• Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
• Shelved and merchandised new products in visually appealing, organised displays to engage customers.
• Aided with the opening and closing of store
• Ensuring daily sales targets were met and exceeded
• Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.