- Swimming
- photography
- live music
- baking
libby anderson
Glasgow
Summary
Dynamic professional with extensive experience in customer service roles. Proven track record of delivering personalized service that fosters lasting client relationships and encourages repeat business. Skilled in maintaining high standards of communication and customer care in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Florist
With Love Flowers
Glasgow
2025.11 - Current
- Maintained a clean and inviting shop environment, organising displays for optimal visual appeal.
- Adapted quickly to last-minute requests or changes in event details, demonstrating flexibility and problem-solving skills.
- Provided expert advice to customers on the care and maintenance of plants and cut flowers to enhance longevity.
- Prepared and processed floral orders to customer specifications by phone or from in-store consultations to meet requests and requirements.
- Managed budget for floral purchases and expenses, ensuring cost-effectiveness while maintaining high-quality offerings.
- Utilised social media platforms to promote floral designs, resulting in increased engagement and sales.
Florist
The Flower company
Inverness
2023.09 - 2025.09
- Provided tailored advice to customers based on occasion, preferences, and budget.
- Created meaningful, personalised arrangements to suit the individual's needs.
- Developed loyal customer relationships through attentive and consistent service, leading to repeat customers.
- Designed and assembled floral arrangements, paying close attention to detail to meet the customers' expectations.
- Listened carefully to customers' needs, including sensitive occasions, such as weddings and funerals.
- Prioritised tasks to meet deadlines for orders, events, and deliveries, especially during peak periods.
- Supported team members during high demand periods, such as Mother's Day, Valentine's Day, and day-to-day shop operations.
Luxury sales Assistant
Mulberry
Glasgow
2022.07 - 2023.08
- Delivered a high-end, personalised shopping experience tailored to individual customers' needs.
- Built strong relationships with clients to create a loyal, and returning customer base.
- Ensured every client felt valued through attentive and professional service.
- Followed up and maintained a client-focused approach to encourage repeat business.
- Demonstrated strong product knowledge to confidently advise clients.
- Demonstrated reliability and flexibility in a fast-paced luxury retail environment.
- Resolved issues efficiently while maintaining a positive brand image.
Barista
Costa Coffee
Glasgow
2021.09 - 2022.06
- Delivered friendly, personalised customer service in a fast-paced café environment.
- Built rapport with regular customers, creating a welcoming and familiar experience.
- Remembered repeat customers' orders and preferences to enhance satisfaction.
- Worked closely with team members to ensure smooth and efficient service.
Costumer service
Tesco
Inveness, Dingwall
2017.03 - 2021.08
- Delivered exceptional customer service in a fast-paced retail environment.
- Communicated effectively with a wide range of customers and team members.
- Handled customer queries, complaints, and problem-solving confidently.
- Demonstrated reliability and strong time management across busy shifts.
- Worked across multiple departments, showing adaptability and willingness to learn.
- Helped create a positive shopping experience to encourage repeat business.
Education
Certificate of Higher Education - Makeup behind the scenes of tv and film
City of Glasgow College
Glasgow2023-01
Skills
- Luxury retail sales
- Client Relationship Management
- Social media marketing
- Luxury brand knowledge
- Creative thinking
- Time-management
- Upselling techniques
- Sales strategy
- Product knowledge
- Customer service excellence
Interests
Timeline
Florist
With Love Flowers
2025.11 - Current
Florist
The Flower company
2023.09 - 2025.09
Luxury sales Assistant
Mulberry
2022.07 - 2023.08
Barista
Costa Coffee
2021.09 - 2022.06
Costumer service
Tesco
2017.03 - 2021.08
Certificate of Higher Education - Makeup behind the scenes of tv and film
City of Glasgow College