Libanio Massinga
London,Islington
Summary
Experienced hospitality professional with expertise in reception management, guest relationship building, and front desk administration. Skilled in health and safety compliance, evacuation management, and incident reporting, ensuring guest and staff welfare in high-pressure environments. Adept at delivering 5-star customer service while managing guest feedback and maintaining operational excellence. Proficient in Opera software and committed to employee training and development to foster motivated teams. Dedicated to upholding exceptional standards of service and safety within luxury hospitality settings.
Resourceful employee with outstanding knowledge to develop and maintain healthy customer pipeline. Consistently works to attract new business opportunities. Talent in administrative oversight, recruitment processes and customer service improvements.
Overview
26
26
years of professional experience
3
3
years of post-secondary education
Work history
Night Manager
The Chancery Rosewood
London
06.2025 - Current
- Executed administrative duties including report preparation, invoice processing and inventory management for operational efficiency.
- Conducted regular walk-through inspections to maintain proper upkeep of facilities throughout the night.
- Upheld company policies whilst dealing with any disturbances or issues that arose during the night shift.
- Maintained health and safety standards for secure environment by overseeing nightly cleaning and maintenance tasks.
- Ensured smooth operation of hotel overnight by managing front desk, assisting guests and addressing concerns.
- Trained new employees on hotel procedures enhancing productivity levels within the night shift team.
- Supervised night staff, fostering team spirit and high morale amongst employees.
- Handled complaints professionally turning dissatisfied customers into loyal patrons through excellent problem-solving skills.
- Coordinated with other departments ensuring all guest requests were fulfilled promptly leading to increased customer satisfaction scores.
- Monitored CCTV system regularly for security purposes, ensuring safe environment for guests and staff alike.
- Handled financial transactions for accuracy in end-of-day reporting to ensure a seamless transition to day shift.
- Implemented fire safety guidelines effectively reducing risk potential during nightly operations.
- Forged professional relationships with diverse customers and staff and provided fun and safe ambience.
- Formulated and submitted summary reports to management.
- Mentored and trained staff on quality service delivery, company policies and problem resolution.
Night Manager
Nobu Hotel London Shoreditch
London, Hackney
07.2024 - 11.2025
Night Concierge
Abbat Dual Management
London
12.2023 - Current
Night Manager
The Marylebone Hotel
London, City of Westminster
09.2023 - 07.2024
Night Manager
Baglioni Hotel London
London, Royal Kensington and Chelsea
02.2022 - 09.2023
Senior Receptionist
Citadines Islington London
London, Islington
08.2020 - 07.2021
Senior Receptionist
Citadines Trafalgar Square
London, City of Westminster
08.2017 - 07.2020
Receptionist
Citadines Trafalgar Square
London, City of Westminster
05.2016 - 08.2017
Ground Handling Agent
Sata Air Azores
Praia Da Vitoria, Azores, Portugal
05.2008 - 10.2011
Ground Handling Agent
Servisair
Praia Da Vitoria
04.2007 - 10.2007
Professional Basketball Player
Fisica De Torres Vedras
Torres Vedras
09.2003 - 06.2004
Professional Basketball Player
Sport Club Lusitania
Angra Do Heroismo, Azores, Portugal
09.2002 - 06.2003
Professional Basketball Player
Universidade Dos Azores
Ponta Delgada, Azores, Portugal
09.2001 - 12.2001
Professional Basketball Player
Sport Club Lusitania
Angra Do Heroismo, Azores, Portugal
09.1999 - 06.2001
Education
A-Levels - Humanistic
Escola Padre Jeronimo Emiliano De Andrade
Angra Do Heoismo, Portugal 09.1996 - 06.1999
Skills
- Health and Safety Compliance
- Attention to Detail
- Leadership
- Guest and hotel safety procedures
- Opera adept
- 5 star customer service
- Reception management
- Guest feedback management
- Night walks
- Front desk administration
- People motivation
- Guest relationship building
- Incident reporting
- Employee training and development
- Evacuation management
- Staff management
Timeline
Night Manager
The Chancery Rosewood
06.2025 - Current
Night Manager
Nobu Hotel London Shoreditch
07.2024 - 11.2025
Night Concierge
Abbat Dual Management
12.2023 - Current
Night Manager
The Marylebone Hotel
09.2023 - 07.2024
Night Manager
Baglioni Hotel London
02.2022 - 09.2023
Senior Receptionist
Citadines Islington London
08.2020 - 07.2021
Senior Receptionist
Citadines Trafalgar Square
08.2017 - 07.2020
Receptionist
Citadines Trafalgar Square
05.2016 - 08.2017
Ground Handling Agent
Sata Air Azores
05.2008 - 10.2011
Ground Handling Agent
Servisair
04.2007 - 10.2007
Professional Basketball Player
Fisica De Torres Vedras
09.2003 - 06.2004
Professional Basketball Player
Sport Club Lusitania
09.2002 - 06.2003
Professional Basketball Player
Universidade Dos Azores
09.2001 - 12.2001
Professional Basketball Player
Sport Club Lusitania
09.1999 - 06.2001
A-Levels - Humanistic
Escola Padre Jeronimo Emiliano De Andrade
09.1996 - 06.1999