Summary
Overview
Work History
Education
Skills
Timeline
Generic

Liban Houssein

Ottawa

Summary

Detail-oriented IT Support Specialist with extensive experience in help desk support, Active Directory account management, and Outlook email encryption setup. Proven ability to resolve technical issues efficiently, provide exceptional customer service, and manage IT systems securely. Adept at troubleshooting, system administration, and user support in a fast-paced environment.

Overview

2
2
years of professional experience

Work History

Help desk Support

IAM IT Consulting
06.2022 - 08.2024
  • Assisted users with technical support requests, addressing issues related to desktops, laptops, and software applications.
  • Administer Active Directory for user account management, including password resets and group policy updates.
  • Implemented and supported Outlook email encryption, ensuring secure communication and data protection.
  • Provided timely resolution of technical problems and escalated complex issues to senior IT staff as needed.
  • Contributed to the development of user guides and training materials for new technologies and systems.
  • Provide first-line technical support to end-users, resolving issues related to hardware, software, and network connectivity.
  • Manage Active Directory (AD) account creation, modification, and deletion, ensuring proper user access and permissions.
  • Configure and maintain email encryption in Outlook using MyKey files to enhance security and compliance.
  • Conduct routine system checks and updates, including patch management and virus protection.
  • Develop and maintain technical documentation and knowledge base articles for common issues and solutions.

Education

College Diploma - Information Technology

Herzing College
Ottawa ON
05.2024

Skills

  • Languages: Python, JavaScript, HTML/CSS
  • Developers tools: VS Code, Visual Studio, PyCharm, IntelliJ, Eclipse
  • Office Software: Word, Excel, PowerPoint, FrontPage, Adobe, Outlook, SharePoint, MS Forms, MS Teams
  • IT Support and Troubleshooting
  • Active Directory Management
  • Outlook Email Encryption Setup
  • MyKey File Management
  • Windows Operating Systems
  • Network Connectivity Issues
  • Customer Service Excellence
  • Technical Documentation
  • Problem-Solving and Analytical Skills
  • Professional Experience
  • IT Support Specialist

Timeline

Help desk Support

IAM IT Consulting
06.2022 - 08.2024

College Diploma - Information Technology

Herzing College

Similar Profiles

CREATE PROFILE
Liban Houssein