Alicja Dzwonkiewicz
Nuneaton,Warwickshire
Summary
Dedicated and highly efficient in undertaking various administrative and programme management tasks. Ability to manage complex data with excellent organization. Motivated to achieve outstanding success through prompt communication and a helpful approach.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work History
SPARE PARTS COORDINATOR -LASER
Bystronic
Coventry
01.2022 - Current
- Completed duties to deliver on targets with accuracy and efficiency.
- Increased revenue by upselling and recommending products.
- Developed plans and strategies to promote continuous improvement.
- Conducted testing to diagnose system faults.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled over 10 calls and over 100 emails daily .
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered high-quality results within budget and timeframe targets.
- Completed customer orders with speed and accuracy.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Displayed energy and enthusiasm in fast-paced environment.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Increased customer satisfaction by resolving issues.
- Handled high-volume parts, service and repair enquiries.
- Identified customer parts requirements and provided potential alternatives for hard-to-find parts.
- Responded to customer emails quickly to maintain excellent service levels.
- Advised customers on prices premium parts and accessories.
- Kept updated inventories for reliable stock management.
- Processed parts orders and coordinated shipping to align deliveries with customer deadlines.
- Monitored stock levels and ordered popular items to meet customer demand.
- Addressed customer complaints and resolved issues.
- Managed and prioritised varied and busy workload to meet deadlines.
- Trained and assigned tasks to team members.
- Managed databases and information systems, maintaining accurate and accessible records.
- Build and maintained strong relationships with partners and key stakeholders.
- Liaised comfortably and confidently with all levels of staff using appropriate tact and diplomacy.
INVENTORY COORDINATOR
Hello Fresh
Nuneaton, Warwickshire
11.2020 - 12.2021
- Supported in generation of Operational critical documents that allow movement of stock around site.
- Reacted to changes and problem solving quickly and effectively to minimize disruption.
- Reviewed current ways of working to improve and keep up with ever-changing operation at Hello Fresh.
- Performed critical inventory tasks to ensure correct amount of items are in stock.
- Maintained updated and accurate records of inventory, including transfers and cycle counts.
- Reviewed documentation and monitor product codes to search for discrepancies; troubleshoot quantity discrepancies between stock and records.
- Developed and implemented improvements to existing operational procedures in order to maximize efficiency and cut operations costs.
- Reviewed operations schedules and production requirements to ensure timely order fulfilment.
- Tracked rates of accuracy, purchase, and return as well as defective products to inform quality control decisions.
- Prepared and generated file financial inventory reports; review reports monthly with management and financial team.
- Nurture positive relationships with suppliers and provide customer service as needed.
- Managing inventory stock controllers. Monitoring their personal performance and helping achieve best possible results. Assigning daily tasks like stock audits, counts, replenishment tasks.
- Supported with Supplier management to ensure product arrival with production
- Identified and investigated discrepancies, resolving issues effectively and quickly to maintain high company productivity levels.
- Identified and investigated root cause of stock discrepancies with 99% accuracy.
- Counted and recorded stock precisely for reliable audits.
- Estimated needs and requisitioned new stock to meet demand.
- Monitored stock levels to reorder replenishments in good time.
- Investigated missing items, discrepancies and losses.
- Completed over 50 SKU's counts each day, ensuring complete accuracy.
- Controlled best before dates to properly utilise stock.
- Followed procedures to maintain accurate stock counts and organised storage system.
WAREHOUSE ADMINISTRATION CLERK
Wincanton- Loaf
Nuneaton, Warwickshire
01.2020 - 11.2020
- Worked closely with carrier partners on regular basis including daily capacity planning for outbound and inbound deliveries.
- Owned carrier relationships for given carrier.
- Owned carrier performance.
- Resolved relevant operational queries by carriers, warehouse or customer services.
- Ensured daily and weekly performance data are analysed and that reporting deadlines are met to maintain high levels of customer experience.
- Checked inventory coming in and out of warehouse if it's done in accordance with order.
- Investigated out of stocks and making report that take into account root cause and ensuring that availability date is provided.
- Maintained Manhattan system through regular updating of client details, ensuring accuracy to avoid future errors in correspondence.
- Effectively managed incoming and outgoing mail on daily basis, maintaining prompt responses and filing for maximum office efficiency.
- Trained junior team members on administrative processes, company requirements, and performance strategies.
- Created and implemented processes to manage Goods in and Goods out tasks.
- Routed agreements, contracts, and invoices through signature process.
- Enhanced customer satisfaction ratings by resolving issues efficiently.
- Organized files, developed spreadsheets, faxed reports and scanned documents.
SUPPLY CHAIN-CATEGORY REPLENISHMENT ASSISTANT
Holland and Barrett
Nuneaton, Warwickshire
08.2018 - 09.2020
- Supported supply chain team with their administrative roles and functions.
- Raised and send purchase orders to suppliers.
- Managed database and spreadsheet data
- Produced and contributed to Excel, Word documents.
- Chased up purchase orders.
- Liaised with internal and external partners on regular basis.
- Resolved issues, escalated to management if necessary.
- Monitored stock level (Warehouse/Stores/Online) and raising orders when needed.
- Managed third party logistics providers to maximise availability of stores into distribution centres and stores.
- Analysed large sets of data and information from variety of sources with focus on being able to provide actionable insights into key supply chain metrics (availability, stock turn) supported and worked closely with Planners and Business Analysts using data to support decision making and driving improvements across business.
- Monitored food market trends, providing feedback to supply chain manager for procurement strategy improvements.
- Provided accurate 4-week forecasting reports to suppliers, providing regular updates to maintain excellent working relationships.
- Processed orders effectively and efficiently to best meet deadlines.
- Monitored material availability following daily plan changes, ensuring on-time supply to production to minimise delays.
- Analysed demand variability and replenishment lead times to determine target stocking levels and maintain 89% availability in stores and online.
- Produced monthly progress reports, assisting Supply Chain Manager with analysis to find areas for development.
- Ensured correct quantities of food category products were delivered to correct sites in line with timeframe constraints, efficiently rectifying issues.
- Enabled smooth, timely delivery of food category products through AS400
- Supported buying team in negotiations with key suppliers for optimal pricing and overall profitability.
- Investigated root causes of material shortages using Excel, Google sheets, implementing and logging corrective actions to maintain traceability.
- Answered, responded to and transferred over 80 daily phone calls on multi-line phone system.
HOSPITALITY CHEF
MIRA-OLIVE CATERING
Nuneaton, Warwickshire
11.2016 - 08.2018
- Collaborated with Head Chef in production or modification of menus and selections.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Properly handled and stored food to eliminate illness and prevent cross-contamination.
- Produced 200+ dishes per service, employing strict quality control procedures to avoid customer complaints and meal returns.
- Maintained and cleaned all kitchen appliances including grill, stove, and oven.
- Supervised and enhanced work of a 6-person team, producing over 200 plates per day.
- Inventoried food, ingredient, and supply stock to prepare and plan vendor orders.
- Developed recipes and menus by applying an understanding of market demand and culinary trends.
- Prepared schedules, work assignments and constructed employee compensation packages.
- Hired, trained, and managed all kitchen staff, spearheaded employee development, issued disciplinary action, and conducted performance reviews.
- Utilized proper cleaning techniques to sanitize counters and utensils used in the preparation of raw meat, poultry, fish, and eggs.
- Minimized recycling wastage by 10 % through effective staff training
- Incorporated customer feedback in the experimentation and creation of new signature dishes.
- Experimented with new dish creations by incorporating customer recommendations and feedback.
- Produced and plated a variety of exotic fruit-based desserts and after-dinner cheese plates.
- Ensured personnel safety, kitchen sanitation, and proper food handling or storage.
- Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
- Planned promotional menu additions based on seasonal pricing and product availability.
STOCK CONTROL CLERK
Wincanton B&Q
Burton on Trent, Staffordshire
03.2015 - 11.2016
- Performed any combination of following tasks to compile records concerned with ordering, receiving, storing, issuing, and shipping materials, supplies, and equipment.
- Complied with data from sources such as contracts, purchase orders, invoices.
- Typed or entered information into computer to maintain inventory, purchasing, or shipping.
- Kept back order file in established sequence and releases back orders for issue or shipment as stock becomes available.
- Compiled stock control records and information, such as consumption rate characteristics of items in storage, and current market conditions to determine stock supply and need for replenishment.
- Prepared orders or other documents for purchasing requisitioning new or additional stock items.
- Investigated and wrote reports about missing stock.
- Reviewed files to determine unused items and recommends disposal of excess stock.
- Consistently achieved sales targets complying with health and safety regulations as laid down in catering health and safety policy
- Ensured picking documentation was completed correctly to provide accurate and relevant information to warehouse pickers.
- Remained flexible to scheduling needs of business, including evening and weekend shifts.
- Provided subject matter expertise on inventory levels and processes to internal and external customers to meet diverse requirements and smooth processes.
- Used hand-held devices, computer terminals, and manual entry to track inventory movements and conducted weekly audits to uncover and address any discrepancies.
- Offered to assist Warehouse Manager with warehouse duties during busy periods, which led to development of additional skills and improved productivity within warehouse.
Education
TQUK Level 2 Certificate in Counselling Skills (RQ - Counselling
Burton And South Derbyshire College
Burton-on-Trent, Staffordshire 03.2023 - 12.2023
A-Levels -
Opole High School
Opole2003
Skills
- Word, Advanced Excel,Power Point
- Accurate documentation skills
- Requisitions management
- Stock quality assurance
- Negotiating
- Supply Chain
- Supply Chain Distribution
- Staff Management
- International Purchasing
- SAP,RUMBA, AS400, Manhattan, POGO, MATFLO Experience
- Supply Chain Management
Certification
Fire Marshal certificate 01.02.2022 - 02.02.2022
First Aid Certificate 07.03.2022 - 09.03.2022
Ambassador training certificate 15.03.2022-18.03.2022
Courses
Laser technology basics
Course includes : Introduction to lasers ; Properties of lasers ; History of lasers ; Dangers of lasers
Languages
Polish
Native language
English
Advanced
C1
Timeline
TQUK Level 2 Certificate in Counselling Skills (RQ - Counselling
Burton And South Derbyshire College
03.2023 - 12.2023
SPARE PARTS COORDINATOR -LASER
Bystronic
01.2022 - Current
INVENTORY COORDINATOR
Hello Fresh
11.2020 - 12.2021
WAREHOUSE ADMINISTRATION CLERK
Wincanton- Loaf
01.2020 - 11.2020
SUPPLY CHAIN-CATEGORY REPLENISHMENT ASSISTANT
Holland and Barrett
08.2018 - 09.2020
HOSPITALITY CHEF
MIRA-OLIVE CATERING
11.2016 - 08.2018
STOCK CONTROL CLERK
Wincanton B&Q
03.2015 - 11.2016
A-Levels -
Opole High School
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