Summary
Overview
Work history
Education
Skills
Software
Timeline
Generic

Lianne Hartley

Chelmsford,Essex

Summary

Outstanding Subject Matter Expert in Data, competent at developing complex project and implementation plans. Gifted with strong analytical and project management skills. Successful history of adapting to new challenges and finding effective solutions. Applies knowledge of industry best practices and business needs to devise innovative solutions. Active listener with commitment to driving business success. Astute business leader versed in building high-performing teams. Offers empowering leadership style and commitment to client satisfaction. Persuasive communicator with high-level negotiation skills. Excels with minimal supervision and decisively approaches problems. Seeks opportunities to improve processes, procedures and practices.

Overview

18
18
years of professional experience
17
17
years of post-secondary education

Work history

First Line Support Agent

sdf
  • Collaborated with team members in virtual environments to optimise field experience and development capabilities.

Subject Matter Expert - Data

Avado
London
08.2021 - Current
  • Spearheaded profitability of Data Analyst programme from 55% to 74% whilst improving quality.
  • Management, mentoring and development of three direct reports.
  • Developed clear and detailed roadmaps based on impact, effort and test coordination, working with stakeholders to achieve short-term and long-term goals.
  • Communicated highly technical concepts to audiences with varying levels of understanding.
  • Managed multiple workstreams: sales, program delivery, IT, curriculum design, and content creation.
  • Employed variation of methodologies (Agile and Waterfall) for project management as appropriate.
  • Created actionable and measurable KPIs and success metrics to facilitate strategic reporting and evaluation.
  • Shared product expertise with development team to create industry-leading software solutions.
  • Trained [Number]+ staff to efficiently navigate [Software] system.
  • Produced targeted and engaging content to secure new contracts in collaboration with sales and marketing team.

Learning and Development Coach - Data

Avado
London
02.2020 - 08.2021
  • Collaborated with colleague to create cohort Data Academy with AXA creating investment of £800K
  • Driving force behind up-grading data programme moving from classroom to remote learning in Covid. Along with minimal disruption to learners whilst simultaneously raising standards. 100% pass rate with distinction level of 64%.
  • Implemented learning strategies and supported staff in developing soft skill areas.
  • Utilised appropriate technology to deliver effective coaching and assess learner journey.
  • Co-led bids for business and insight sessions with AXA, Zurich, L&G, Clarks, McDonalds, IKEA, Amlin and Direct Wines etc
  • Demonstrated excellent interpersonal and communication skills with external and internal stakeholders.
  • Rated grade 1 (outstanding) in Observation of Teaching, Learning and Assessment (OTLA)

Business Intelligence Analyst

Royal Sun Alliance
?
05.2008 - 08.2019
  • Built reports based on stakeholder requirements to implement meaningful and necessary business changes.
  • Transformed raw data into actionable reports and recommendations, leading to measurable changes. Prevented loss of data through analysis and problem-solving. Project RIO
  • Translated, designed and completed technical analysis into legislative requirements and functional regulations. (2009 - Barker vs Corus UK Ltd)
  • Identified as to the go-to trouble shooter within systems development and analysis.
  • Consistently delivered bespoke MI Systems and Dashboards, from design to delivery, within challenging timescales and a strong focus on customer.

Technical Assistant

EWA?
Abberley, Worcestershire
09.2005 - 04.2008
  • Liaised and collaborated with colleagues and other departments whilst working with and writing code for SQL, AWK, Perl and 4GL, HTML and CSS.
  • Resolved technical issues using fault diagnosis and root cause analysis.
  • Extracted CRM data to compile Business Intelligence reports and insights.

Education

NVQ Level 4 - Apprenticeship in Data Analysis

Imperial College
London
07.2019

DELL EMC Proven Professional Associate - Data Science Version 2.0

Pearson Vue
?
11.2018

BCS Certificate - Data Analysis Tools

Pearson Vue
?
04.2018

BCS Diploma - Data Analysis Concepts

Pearson Vue
?
04.2001 - 06.2018

Skills

  • Process analysis and improvement
  • Business development
  • Training optimisation and delivery
  • ERP systems
  • High-level presenting
  • High-value project management
  • Data collection and analysis
  • Strategic consultancy
  • Business analysis
  • Commercial awareness
  • Leadership
  • Collaboration
  • Problem Solving
  • Customer focused
  • Critical thinker
  • Emotional Intelligence
  • Negotiation and Influencer
  • creative thinker
  • Communicator

Software

  • Asana
  • Power BI
  • Qlik
  • SSRS
  • Tableau
  • Advanced SQL Server
  • Advanced MS Access
  • Advanced Excel
  • R / Python

Timeline

Subject Matter Expert - Data

Avado
08.2021 - Current

Learning and Development Coach - Data

Avado
02.2020 - 08.2021

Business Intelligence Analyst

Royal Sun Alliance
05.2008 - 08.2019

Technical Assistant

EWA?
09.2005 - 04.2008

BCS Diploma - Data Analysis Concepts

Pearson Vue
04.2001 - 06.2018

First Line Support Agent

sdf

NVQ Level 4 - Apprenticeship in Data Analysis

Imperial College

DELL EMC Proven Professional Associate - Data Science Version 2.0

Pearson Vue

BCS Certificate - Data Analysis Tools

Pearson Vue

Similar Profiles

Create profile
Lianne Hartley