Liane Brown
Brentwood,Essex
Summary
A dedicated professional with a strong background in customer service and public engagement, I am known for friendly interactions, positivity, and courtesy. Demonstrating reliable punctuality and multitasking proficiency, ensuring efficient operations. Experienced in health and safety practices and cash handling. Notable achievements include leading various public services at Weald Country Park, such as forest school sessions, Christmas wreath making, café clubs, and teaching handcraft skills like crochet and knitting. Confident and bubbly personality enhances customer experiences. Career goal: to use my varied skills in a dynamic role within a customer-focused environment.
Offering strong customer service skills and friendly, approachable manner. Knowledgeable about teamwork, communication, and time management. Ready to use and develop customer interaction, multi-tasking, and problem-solving skills.
Overview
25
25
years of professional experience
8
8
years of post-secondary education
Work history
Cafe Assistant / Barista
Essex County Council
Brentwood, Essex
2015.05 - Current
- Communicated effectively with team members, resulting in smooth operations
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
- Provided excellent customer experiences through attentive, efficient service, increasing repeat business.
- Improved customer satisfaction by always maintaining a friendly and positive attitude.
- Worked closely with other staff members, fostering a cooperative work environment.
- Attended regular training opportunities to maintain up to date knowledge on food and beverage best practices.
Caregiver
Mother
Blackmore, Essex
2013.08 - 2015.01
- Coordinated schedules with family members for smooth caregiving operations.
- Prepared healthy meals daily, with medications on time.
- Liaised with healthcare providers about patient progress; ensured cohesive care plan.
- Provided companionship by engaging in social and recreational activities.
Expressive Arts Technician
Brentwood County High School
Brentwood, Essex
2001.10 - 2013.08
- Management of multiple department requirements, resources, and budgets.
- Ensuring good communication between departments.
- Project management of new requirements from initial teacher discussions through to final execution.
- Doing all required training, and training of other staff.
- Creation of displays, posters and student/faculty awards and certificates.
- Excursion/workshop research, planning, budgeting, communication and execution.
Education
City & Guilds - Hairdressing, Wigmaking, Manicure & Beauty. Advanced Communications.
Thurrock Technical College
Thurrock 1985.09 - 1987.06
O levels, A levels -
Shenfield Comprehensive
Shenfield 1977.09 - 1983.07
Essex County Council
Brentwood, EssexSkills
Friendly interactions
Positivity and courtesy
Reliable punctuality
Multitasking proficiency
Health and safety consciousness
Cash handling
Confident and bubbly
During my time at Weald Country park I have also run various public related services, such as leading a small forest school, wreath making at Christmas, in cafe clubs, teaching handcraft skills such as crochet, knitting, child led drawing and story time
Affiliations
- My hobbies are varied and many, all handcrafting skills, including crochet, sewing, rugmaking.
- I love reading, my own book collection never stops growing.
- Gardening and herbology.
References
References available upon request.
Timeline
Cafe Assistant / Barista
Essex County Council
2015.05 - Current
Caregiver
Mother
2013.08 - 2015.01
Expressive Arts Technician
Brentwood County High School
2001.10 - 2013.08
City & Guilds - Hairdressing, Wigmaking, Manicure & Beauty. Advanced Communications.
Thurrock Technical College
1985.09 - 1987.06
O levels, A levels -
Shenfield Comprehensive
1977.09 - 1983.07
Essex County Council